Customer Service Manager
Resume:
Michaela Burre
Miramar, FL ***23
*********@*****.***
Office Manager, Auditor, and Employee Trainer
SUMMARY OF QUALIFICATIONS
ADP Payroll for high employee volume
Medical/Dental Office Management
Accounts Payable, Accounts Receivable, and Auditing
Retail Management Experience
Excellent motivator & trainer
Current computer proficiency, including QuickBooks
Supervisory experience
Reliable, punctual, and quick learner
Excellent customer service skills
Bi-Lingual, English & German
PROFESSIONAL EXPERIENCE
AP/Cashier HILTON KEY LARGO RESORT – KEY LARGO, FL 2015-2016
•Responsibilities as AP/Cashier included daily count and reconciliation of vault; daily collection of cashier
•Bank drops and reconciling the MICROS cash report as well as scanning and submitting invoices forpayment, verifying all purchases and code all products to proper G/L accounts, preparing cash deposits and record daily cash to G/L.
Primary Revenue Auditor ROCKY GAP CASINO RESORT – FLINTSTONE, MD
2013 – 2015
Implemented audit processes currently in use at Rocky Gap’s 5 Food and Beverage venues/Hotel, Spa and Golf
Developed and published accompanying P&P for Food and Beverage, streamlining daily operations.
Verify the daily balances to receipts and cash recorded for each venue.
Process reports to post in the general ledger.
Log all service recoveries to the proper departments.
Manage Exception Log for Food and Beverage and Hotel, Golf Spa
Manage Comp Report for Food and Beverage and Hotel, Golf Spa
PBX Operator HILTON KEY LARGO RESORT – KEY LARGO, FL 2012
Dispatched calls to appropriate departments, and guest needs to appropriate areas.
Tracked the current status of room availability/occupancy, assisting the Director of Rooms with check outs.
Processed emailing of daily reports to department heads. Ordered newspapers for guest’s rooms.
Office Manager C.M.B. ULTRASOUND – KEY LARGO, FL 2010 – 2012
Ensured the timely and complete payment of insurance billing, making follow up calls as necessary.
Greeted all patients and collected insurance information and verified accordingly.
Managed Accounts Payable, Accounts Receivable, and Payroll.
Team Lead INFOSPHERIX – FROSTBURG, MD 2004 – 2010
Managed Customer Service Representatives for 6 different state park reservation projects.
Processed boat registrations and accompanying required paperwork.
Lead training for new employees for the Georgia DNR Project.
Processed all outgoing mail, including FEDEX and UPS shipments.
Supervised and performed the running of daily statistical reports. Resolved customer service issues.
Chosen numerous times, among 600 candidates, for customer service excellence and Employee-of-
the-Month awards.
EDUCATION & PROFESSIONAL DEVELOPMENT
Honors Graduate Allegany College of Maryland
Early Childhood Education Richland College
General Studies Coursework Montgomery College
PROFESSIONAL CERTIFICATIONS
Non-Gaming License – Maryland Gaming Commission
References Furnished Upon Request
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