Management Manager
Resume:
Seasons Greetings!
Introduction:
In a career spanning over 23 years of Management experience, out of which four years have been in abroad, I have the necessary skills to lead a large Hospitality Team.
Working in abroad, I was exposed to multi-cultural International market, where, I honed my Guest-Handling & Customer Service skills. Working in India for the finest 5-star hotels, Retail Fast Food Business & Hospitality Management has given me the necessary confidence and experience in managing profitable Hospitality Operations.
My strengths are as under:
Full Operation expertise in the field of HOTEL/ RESORT MANAGEMENT, RETAIL FAST FOOD BUSINESS & HOSPITALITY (B&I, Healthcare & Facilities) MANAGEMENT, which has been acquired through, specialized training and extensive practical application with fine 5-star Hotels/ Multi-location Resort properties and renowned fast food chains & Corporate.
Effective manager with more than 20 years of progressive experience in transforming and maintaining Hotel departments into efficient operations with an ability to identify and capture new business opportunities, as well as organizing and strengthening existing operations.
Valuable P&L MANAGEMENT experience with a keen sense of bottom line responsibility. Skilled in developing an efficient business operation through team-oriented work environment that surpasses company standards in every aspect. A flexible problem solver with an ability to adopt unconventional approach and takes ownership for responsibilities.
Respected leader with open door policy who delegates authority and employs a teambuilding environment. Ability to establish a strong rapport with both customers and employees from diverse backgrounds and cultures, communicating in ENGLISH (fluent), HINDI (fluent), and FRENCH (Intermediate). Superior manpower planning and development, communication and time Management abilities.
Skilled at developing and managing major accounts with an exceptional level of SALES CONVERSION. Innovative in the conceptualization and tactical execution of successful business development campaigns.
Possessing a good B&I, Healthcare & Facilities Management background with FOCUSED TRAINING ABILITY to install professional standards of customer service through staff and deliver continuous improvement in the quality of service.
Proficient ASSET MANAGER with expertise in strategic and operational management. Related skills include budgeting, Cost control, Vendor/Supplier sourcing, Maintenance, housekeeping, Safety and Security and Intermediate Computer literacy.
Track record of consistent performance and achieving all assigned targets
Excellent leadership, communication, negotiation and interpersonal skills
The attached resume elaborates the details of my skills, experience and merits, based on which I feel I am ideally suitable for this post. I can be reached at my mobile +91-960******* or by email acupo8@r.postjobfree.com
Thank you,
Yours truly
Manoj Kataria
Manoj Kataria
C-138(2nd Floor), Ashoka Enclave II, Sector – 37, Faridabad – 121003
Mail to: acupo8@r.postjobfree.com
BRIEF OVERVIEW
Full Operation expertise in the field of HOTEL/ RESORT MANAGEMENT, RETAIL FAST FOOD BUSINESS & HOSPITALITY (B&I, Healthcare & Facilities) MANAGEMENT, which has been acquired through, specialized training and extensive practical application with fine 5-star Hotels/ Multi-location Resort properties and renowned fast food chains.
Effective manager with more than 18 years of progressive experience in transforming and maintaining Hotel departments into efficient operations with an ability to identify and capture new business opportunities, as well as organizing and strengthening existing operations.
Valuable P&L MANAGEMENT experience with a keen sense of bottom line responsibility. Skilled in developing an efficient business operation through team-oriented work environment that surpasses company standards in every aspect. A flexible problem solver with an ability to adopt unconventional approach and takes ownership for responsibilities.
Respected leader with open door policy who delegates authority and employs a teambuilding environment. Ability to establish a strong rapport with both customers and employees from diverse backgrounds and cultures, communicating in ENGLISH (fluent), HINDI (fluent), and FRENCH (Intermediate). Superior manpower planning and development, communication and time Management abilities.
Skilled at developing and managing major accounts with an exceptional level of SALES CONVERSION. Innovative in the conceptualization and tactical execution of successful business development campaigns.
Possessing a good B&I, Healthcare & Facilities Management background with FOCUSED TRAINING ABILITY to install professional standards of customer service through staff and deliver continuous improvement in the quality of service.
ASSET MANAGER with expertise in strategic and operational management. Related skills include budgeting, Cost control, Vendor/Supplier sourcing, Maintenance, housekeeping, Safety and Security and Intermediate Computer literacy.
Track record of consistent performance and achieving all assigned targets
leadership, communication, negotiation and interpersonal skills
Core Functional Strength:
Operations/ General Management: Strategic Planning and Marketing to revitalize the Rooms and F&B business through implementation of service/operational standards. Developing and implementing procedures, control systems for maintaining quality & hygiene standards for streamlining processes and generating cost savings in operations. Ensure profitability of operations and supervise all aspects of F&B Production and Operations including standardization of recipes, menu-planning, monitoring food production, dispatch, store and receiving to ensure compliance with quality & hygiene standards.
Strategy Planning; Designing & implementing Internal Control Procedures to review effectiveness processes. Establishing strategic cost management systems / techniques for monitoring various overheads and achieving maximum cost control in operations. Formulating Budgets & MIS and conducting variance analysis to determine difference between projected figures & actual expenditure and implementing corrective actions.
Management Contracts and Franchising Skills
Clear understanding of Franchising and Management Contracts.
Ability to secure organizational interests in complex owner/manager situations.
P&L Management
Sustaining profitable operations with focus on budgeting & marketing.
Monitoring expenses with implementation of stringent cost control measures.
Business Development: Conceptualizing & implementing sales & marketing with Retail Operations plans in tune with the macro business plans, thereby achieving profitability. Organizing sales promotion activities to build-up strong Customer Relationship with the existing clients & introduce them to prospective customer to tap/ explore greater market/ business volumes.
Quality Compliance: Developing and implementing procedures, control systems for maintaining hygiene & quality standards / HACCP as per international guidelines.
Food & Beverages Management: Ensuring profitability of operations and supervise all aspects of Kitchen management including menu-planning, monitoring food production standards to ensure compliance with quality & hygiene standards.
Supply Chain Management: Effective inventory planning for raw materials & spares based on business requirements and utilization forecasts.
People Management/ Training: Managing HRM, Staffing, Recruitment, Performance Review and Appraisal. Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff so as to attain Service Excellence & Teamwork. Organizing and conducting practical & theoretical training programs, to enhance skills & motivational levels of medium to large sized teams with varied cultural, lingual & professional backgrounds.
Procurement / Vendor Development: coordinating procurement of necessary equipment and products. Identifying and networking with cost effective & reliable Vendors/ Suppliers for purchase of requisite materials and spares as well as project procurements. Conducting physical verification of stock in trade with stock in books periodically and implementing effective inventory control methods. Designing & implementing effective procurement schedules along with finalizing the specifications of the materials & establishing the quality & quantity limits for effective inventory control.
Guest Satisfaction: Ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services to their needs. Strategizing policies & procedures in the operating systems and train and motivate the front line staff to deliver 100% Guest Satisfaction. Reviewing & interpreting the market trends/ client feedback to attune the business strategies. Creating & measuring guest satisfaction index GSI as well as involved in Complaint management. Designing & implementing a customer feedback system and mystery customer audit system.
PROFESSIONAL EXPERIENCE
At present working with AFOOZO Private Limited as General Manager - Operations
Job Profile: Contributing towards the success of AFOOZO in Hospitality Industry through a leadership role in Profit Centre Management, Operations Management and Business Development.
ARAMARK India Pvt. Ltd. 2008-2011
Regional Manager - Operations
ARAMARK is a $13 billion world leader in professional services, headquartered in the United States. ARAMARK provides award-winning food services, facilities management and uniforms for hospitals, universities, schools, stadiums, businesses and many other clients.
ARAMARK help clients use these support services to achieve their mission.
ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 260,000 employees serving clients in 22 countries across the Globe with a Loyal and dedicated approach.
ARAMARK provides services in nearly every industry, including:
Business and Industry,Colleges and Universities,Healthcare,Sports and Entertainment,School Districts,Parks and Resorts,Correctional Institutions,Centers, Convention,Cultural Attractions,Public Safety & Senior Living.
Over 2,500 hospitals and senior living communities, serving over 60 million patients and residents (including nearly two-thirds of America’s top hospitals, as listed in US News & World Report)
Over 1,800 K-12 schools, colleges and universities, with over 7 million students (including over 85% of America’s top institutions, as listed in US News & World Report)
Thousands of corporations (including 82% of the FORTUNE 500 and nearly all of the world’s 50 most admired companies, as defined by FORTUNE magazine)
Over 120,000 refreshment services locations
Over 60 conference centers and over 100 guest houses
Over 180 oil rigs, mines and other remote locations
Over 350 sports and entertainment clients, including: some 90 arenas, ballparks and stadiums, with nearly 70 million fans a year ... 15 national and state parks, with over 11 million visitors a year ... and over 40 convention and civic centers, with about 30 million guests a year.
Over 70,000 public safety agencies, and some 700 correctional facilities
Serve about 2 billion meals each year
Take care of over 1.8 billion square feet of space
Maintain clinical equipment worth over $5 billion in hundreds of U.S. hospitals
Provide rental uniforms and direct sale products to upwards of 3.5 million customers
Routinely serve high-profile events:
14 Olympic games since 1968
International soccer’s 2006 FIFA World Cup in Germany
Major League Baseball’s All Star Game and World Series
The National Basketball Association All Star Game and Finals
The NCAA Basketball Championships
Formula 1 Racing in Spain and China, and MotoGP in Czech Republic
Selected Awards
“America’s Most Admired Companies” (FORTUNE magazine): Consistently ranked among the top three in its industry (as evaluated by peers and industry analysts) every year since 1998.
FORTUNE 500: Number one in its industry.
Listed on the Barron’s 500, the Forbes Platinum 400, and the Forbes Global 2000
Ranked among Top 100 "Best Places to Launch a Career" by Business Week magazine (2007).
RKHS Pvt. Ltd. (A joint venture with Compass Group, UK) 2007-2008
Region Head
RKHS with a turnover of Rs.260 Crore is India's Largest Food Services Company and best in class partners for Facilities Management and Business Support Service Solutions. RKHS manages outsourced services, for more than 600 Clients across 20 States, by offering Food and Hospitality services, Facility Management and Vending Solutions, with presence in sectors such and Business & Industry, Hospitality, Healthcare, Education, Offshore & Maritime, Remote Sites & Travel, Retail & Leisure. RKHS is joint venture with Compass Group Plc, a 20 Billion giant and world's largest Food Services Company with operations in more than 90 countries.
Royal Paradise Hotels & Resorts Pvt. Ltd. 2005-2007
CEO
Work Profile:
Responsible for adhering to and improving upon the budgeted targets for revenue generation and expenses.
Ensure that all team members adhere to the service standard, discipline and procedures laid down by the company.
Review all the monthly MIS report of the hotels & Resorts.
Review all guest comment cards along with Department Heads and analyze reasons for variances (from established targets) with a view to planning and ensuring corrective action.
Responsible for the manpower planning, discipline and adherence to duty rosters, in consultation with the respective Department Heads.
Responsible for periodic training of team members in all aspects of guest service including proper serving techniques, hygiene requirements, personal appearance, grooming and conduct, etc.
Ensure that all employee grievances are addressed in a timely fashion.
Responsible for resolving any unpleasant situations arising in the Hotel involving guests and/or team members in an amicable way.
Co-ordinate with the Maintenance Department to ensure that all machinery and equipments is in running and proper condition and ensure that preventive maintenance schedules are adhered to and also maintain the preventive maintenance schedules for each area.
Ensure awareness of existing and potential competition and interact with the Sales and Marketing Department to initiate action to keep the hotel ahead of competition.
Convene a meeting of all his Department Heads on a weekly basis with a view to improve inter-departmental relations and solve day-to-day problems.
Represent the hotels & Resorts in any review or other meeting as and when convened by the Directors.
Carry out any other duties, functions and projects, assigned from time to time by the Directors.
Nirula’s Hotels & Restaurants Pvt. Ltd., New Delhi 2000- 2005
Manager Operations
Instrumental in managing high volume restaurants, standard room services, mini bar, banquets, seminars, conferences, and product launches, weddings, other events.
Conceptualizing & exploring strategic avenues to enhance business volumes and brand visibility
Overall responsible P&L Management.
Explore, devise and implement sustaining profitable operations with focus on budgeting & marketing.
Accountable for monitoring expenses with implementation of stringent cost control measures.
Key person looking after HRM activities of staffing, recruitment, performance review & appraisals & theoretical training to enhance skills & motivation levels.
Initiate plan and ensure optimum resource utilization for maximum service quality, rendering high quality services, resulting in customer delight.
Formulate and implement strategies for effective inventory planning/control to ensure availability of required items as per the requirements.
Develop & implement procedures, control systems for maintaining quality standards.
Culinary Enterprises, Nairobi, Kenya (East Africa). 1998-2000
F&B Manager
Radisson Hotel, Delhi 1996-1998
(Carlson Hospitality, USA).
Manager(F&B)
Dubai Metropolitan, Dubai, U.A.E 1994-1996
A five star Hotel
Restaurant Manager
The Oberoi, Bombay, India. 1991 –1994
Captain
EDUCATION
Three Years Diploma in Hotel Management, Catering Technology & Applied Nutrition
(Institute of Hotel Management, Catering Technology & Applied Nutrition, India)
Certificate Course in Business Administration, London, U. K
Diploma Level-1 in Business Administration, London, U. K
Bachelor in Business Administration, London, U. K.
PROFESSIONAL DEVELOPMENT
Undergone Intensive Industrial Training for six months in all departments at The Oberoi, Bombay, India. 1989
COMPUTER KNOWLEDGE
Proficient with the use of Windows, MS Office and the Internet
STRENGTHS
Achievement oriented with excellent people management skills and an ability to manage change with ease
Proven strength in problem solving, coordination and financial analysis
PERSONAL DETAILS
Date of birth: 5th Aug 1968
Father’s Name: Capt. U. R. Kataria (Retd.)
REFERENCE
Available on request
Contact this candidate