ANGELA D. CRAIG

**** ******* ***** *****

Mobile:

614-***-**** Gahanna, Ohio 43230 email:

acupmi@r.postjobfree.com

Professional Summary

A dynamic, innovative, self-driven and highly qualified professional with 11+ years of Medical

Office/Terminology experience, who pays great attention to detail, quick to learn/adapt and has a

reputation for getting the job done right the first time with minimal guidance/supervision. Well-seasoned in all

aspects of medical office management, including billing/coding, along with: coordination with adjoining

hospitals/computer (EMR/Scheduling/pharmaceutical) systems. Team or independent based work/management

style, excellent interpersonal / communications skills and a belief that companies who invests in passionate

and talented people today will lead the way in business tomorrow.

PROFESSIONAL EXPERIENCE

United Health Group (Westerville, Ohio) Jan. 2016 present

Clinical Administrative Coordinator

Customer Service/ Members Matters Team

Verify all insurance information / benefits /welcome calls for members

Handle inbound / outbound calls to resolve issues for members

Assist members with provider searches

Handle follow-up calls for the nurse line

Central Ohio Neurological Surgeons, Inc. (Westerville, Ohio) Oct. 2010 Jan. 2016

Surgery Scheduler for Gregory W. Balturshot, MD

Schedule all surgical cases for physician

Work with hospital, patients, and other physicians /specialist to ensure surgical clearance ( Includes

pre-operative testing)

Prepare surgery orders for physician

Verify all insurance information / benefits for surgeries includes working with precertification team

and scheduling Peer Reviews for the physician

Access hospital portals for patient information / records

Assist with patient referrals and phone calls

Utilize Electronic Medical Records for scheduling appointments and/or documentation

Utilize Microsoft Office / Excel for creating letters and/or spreadsheets

Associates in Central Ohio Obstetrics and Gynecology (Westerville, Ohio) Aug. 2003 Aug. 2009

Surgery Scheduler / Insurance Coordinator / Front Desk Coordinator

Scheduled all surgeries, inductions /deliveries, testing, and referrals for physicians and nurse

practitioners

Accessed hospital portals for patient information / records

Verified all insurance benefits for surgeries, testing, and new obstetric patients

Determined new payment plans for obstetric patients based on insurance benefits and discussed

options for payment with the patients

Assisted patients and billing department with questions regarding account balances

Developed and implemented new forms for office to make the office more efficient and productive

Processed all patient record transfers

Worked with Office manager and front office staff to implement new methods for increased patient

flow

Radisson Airport Hotel / WHI Inc., (Columbus, Ohio) Mar. 1999 Aug. 2003

Administrative Assist. To General Manager / Sales Assist. / Night Audit and Guest Service

Representative

Supported management and sales staff with all administrative and guest relation issues

Responded to all guest complaints for the hotel and reached a satisfactory resolution for the

guest

Coordinated and attended all staff meeting

Worked with general managers, human resource, accounting, department managers, and

corporate office to ensure quality controls for the hotel

Managed all line accounts for administrative office and generated monthly reports

Assisted sales department with banquet events and sales orders

EDUCATION

Ashford University/ Forbes Business School

Bachelors of Arts Degree in Organizational Management Current / Online courses

Associate Degree

Applied Business with Medical Assistant (MA) 4.0 GPA

Bradford School, Columbus, Ohio

Certificate

Medical Office Assistant/Front Office 4.0 GPA

American School of Technology, Columbus, Ohio

EXCEPTIONAL PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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