Vice President/Director of Operations

Qualifications Profile

Versatile, highly focused, and results-oriented professional with comprehensive experience in all facets of general management,

business operations, strategic leadership, staff development, and superior customer service. Adept at implementing strategies that aim

to generate cost savings and achieve revenue growth. Efficient at working in a diverse environment with different personalities. Armed

with exceptional communication, organizational, problem-solving, and leadership skills.

Functional Skills with Experience

Business Operations General Management

Maintained the activity of client funnel utilizing various social mediums.

Formulated cost analysis proposals to identify necessary capital expenditure to obtain product line.

Participated in tradeshows to promote new product offerings.

Carried out comprehensive annual reviews; discussed company initiatives; and projected weekly, monthly, quarterly, and annual

earnings.

Process Optimization

Closely collaborated with internal and field engineers in analyzing external infrastructures as well as in modifying the technology

product line relevant to the business, which included operating numerous SaaS platforms encompassing Salesforce.com, Outlook, Instant

Messaging, and business pricing tools.

Relationship Management

Oversaw relationships with commercial businesses by discussing technology product lines and the impact on the business segment.

Exemplified solid business acumen in negotiating contract terms and conditions to determine operational and capital expenses impacted.

Cultivated and maintained productive relationships with suppliers while negotiating payment terms and conditions for merchandise.

Effectively functioned as personnel liaison for the Department of Defense (DoD) employees stationed at Brooke Army Medical Hospital.

Personnel Coordination and Development

Implemented and facilitated additional training for staff when necessary.

Provided hands-on supervision to a team of sales representatives, and coached them to exceed annual quotas and maximize market share

for the company.

Conducted training for new staff on internal processes required in attaining company financial objectives.

Conflict Resolution

Ensured the alignment of customers with internal and external business segments for effectual resolution of technology replacement,

billing, maintenance, and other technical concerns.

Introduced mobile application technology to district staff through customized software to resolve all contract submission problems.

Fulfilled a vital role as liaison between customers and installation teams for effectual resolution of quality control issues,

installation delays, and software compatibility concerns.

Reports Generation Recordkeeping

Prepared reports on funnel management, customer, and internal correspondence for accurate recording of activities.

Generated comprehensive contractual documents and obtained client signatures.

Administered daily financial reports including payroll, prospective client database, current client database, and scheduling.

Developed and presented financial information to C-level managers and board members.

Superior Customer Service

Provided expert oversight to over 100 commercial customers within the assigned territory.

Guaranteed customer satisfaction by efficiently recording and resolving all project completion conflicts.

Work History with Highlights

CenturyLink Denver, CO

Relationship Manager, Sales 2014–Present

Successfully completed a protégé/mentor program with the vice president of operations and enhanced revenue by attaining 111% quota and

135% retention for the company during the first year of employment.

Offered key insights to the Account Team during the entire project life cycle which reduced cancellations.

Boosted market shares through the development of new products as well as a strategy for cloud-based solutions.

Private Duty Nursing, LLC Lakewood, CO

Healthcare Operations/Sales Management 2003–2014

Successfully established a start-up company and increased revenue year-over-year.

Proficiently utilized QuickBooks to ensure seamless financial planning and execution, which led to substantial business growth.

Conceptualized and implemented contractual terms and conditions for revenue increase.

Pitney Bowes Lansing, MI

Sales Manager; Project Manager; Area Sales Representative 1998–2003

Contributed in improving district revenue by spearheading specialized initiatives.

Obtained the Top Honors Award and stock options for continuous revenue enhancement for the company.

Maximized personal and company earnings by maintaining a 98% leasing ratio.

Nova Information Systems Atlanta, GA

Executive Sales Representative 1996–1998

Earned multiple Certificates of Achievement for customer satisfaction which led to consistent generation of revenue for the company.

Moonstruck Inc. Denver, CO

Chief Financial Officer 1995–1996

Thrived in instituting a point of sale (POS) system to maximize revenue.

Expanded company financial portfolio by identifying market trends that increased company revenue.

Observed strict implementation of just- in-time (JIT) merchandise principles resulting to 25% decrease on overhead expenditures.

United States Postal Service Denver, CO

Contract Administrator 1993–1995

Received promotion as contract administrator after a three-month weekly informational interview with the director of facilities.

State Farm Insurance Company Greeley, CO

Data Processing Assistant 1991–1993

Played a key role in maintaining company data to streamline cost containment operations.

Lowry Air Force Base Aurora, CO

Computer Assistant 1989–1991

Supported the establishment of online portals for the DoD Judge Advocates Offices nationwide through solid knowledge of database

administration.

United States Army Fort Sam Houston, TX

Personnel Management Specialist 1984–1988

Successfully earned an honorable discharge and good conduct medal.

Education and Credentials

Master of Science in Business Administration, with Emphasis in Finance University of Phoenix, Denver, CO

Bachelor of Science in Business Administration, Minor in Economics Regis University, Denver, CO

Law School Admissions Test (LSAT)–Score: 30/33

Professional Development

Project Management - Financial Planning - Franchise Development - Procurement Management - Sales Management - Personnel Management -

National VoIP Sales Conference

Affiliations

Member, Rocky Mountain Junior Achievement

Member, Democratic Committee

Member, National Black MBA Association

Awards and Honors

Certificate of Achievements (50) - Honorable Military Discharge - Top Honors

Technical Acumen

Job Control Language Programming

IBM Mainframe Operation

Database Administration

Software Integration

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