Customer Service Information Technology

Personal Particulars

SITI NUR ASMA BINTI MOHAMED MOKHTAR

Born: 8TH NOVEMBER 1986

Nationality: SINGAPOREAN

Marital Status: SINGLE

Mobile: +65 90120895

Email: acupjj@r.postjobfree.com

Employment

June 2013 – Jan 2016 Rodyk & Davidson LLP

Admin Assistant (Real Estate Department)

Process Options to Purchase, Exercise of Options, ANC, Mortgage, Deeds of assignment. Booking fees. Payments of Clauses, CSC, TOP. Reimbursement of Property Tax. Legal completions. Title Land of Transfer.

System use: ESP, PSS, CMS.

Jan 2013 - May 2013 Marque Ventures Pte Ltd

Senior Customer Service Officer / Redemption Centre

Greet and serve walk in customers as to redeem free gifts.

Assist and process registration/collection for the customer.

Answering calls and assist customers with regards to stock's availability, direct them on how to locate the center and provide them with the correct details on enquiries.

Compile and sort out daily claims according to categories.

Stock up products and keep the place neat and tidy.

Generate and send out daily reports to headquarters.

June 2012 - Dec 2012 Australia and New Zealand Banking Group Ltd (ANZ)

Call Centre Agent / Collection Department.

Handling inbound & outbound calls,

Call for outstanding payments,

Assist enquiries on bank facilities.

Feb 2007 – June 2012 Tyco Fire, Security and Services Pte Ltd

Customer Monitoring Senior Officer.

Handling inbound & outbound calls.

Technical Troubleshooting via calls.

To ensure that the team meet SOP compliance.

Assist team leader in ISO & PA weekly report.

Feb 2004 – Feb 2006 Nokia Care Centre

Customer Service Officer

Assist customer on servicing/purchasing/collection of handsets and/or accessories.

EDUCATIONAL HISTORY

Jan 2016 – Dec 2016 PSB Academy

Diploma in Banking & Finance

11 Jan – 18 Mar Business Decision Making & Management

11 Apr – 10 Jun Macroeconomics & Marketing

11 Jul – 9 Sep Principles of Accounting Banking & Finance

3 Oct – 2 Dec Bank Management & Financial Services

Financial Management

PSB Academy

Certificate in Business Management

5 May - 23 May 2015 Business Communication - B

2 Jun - 20 Jun 2015 Fundamentals of Economics - C

30 Jun - 20 Jun 2015 Fundamentals of Marketing - A

28 Jul - 15 Aug 2015 Fundamentals of Accounting - A

2003 – 2004 ITE EAST BISHAN

National ITE Certificate

Of Office Skills

Personal Effectiveness - 3

Sports & Wellness (1) - 1

Information Technology (2) - 4

Business English (2) - 5

Office Practice (2) - 5

1999 – 2002 GREENVIEW SECONDARY SCHOOL

GCE ‘N’ LEVEL Obtained 5 Passes

English - 4

Mathematics - 5

Computer Applications - 3

Elements of Office Admin - 1

Basic Malay - 4

OTHER SKILLS

Language/written Fluent in English and Malay

Computer Microsoft Office, Computer Application

Information Technology

EXTRA-CURRICULAR ACTIVITY

2003 – 2004 Horticulture, ITE Bishan

Member

1998 – 2002 St’ John Ambulance Brigade, Greenview

Secondary School

AWARDS

November 1998 Singapore Sports Council

National Survival Swimming Award

Bronze Award

October 1996 Singapore Sports Council

Certificate of Achievement

Intermediate Swimming Course

April 1996 Singapore Sports Council

Certificate of Achievement

Beginner’s Swimming Course

REFERENCE

Mrs. Nureezan Binte Rehman

(Marque Ventures Pte Ltd)

Manager, Handphone: +65 9183-3574

Mr. David Chia

(Australia and New Zealand banking Group Ltd)

Manager, Handphone: +65 9683-3881

Mr. Lim Seng Lok

(Tyco Fire, Security & Services Pte Ltd)

Supervisor, Handphone: +65 9631-6730

EXPECTED SALARY SD$2,800/month (negotiable)

AVAILABILTY Able to commence immediately.

Contact this candidate