Customer Service Sales

Kum Vinayagamoorthy

** ***** ******, *******, ** M2N 7L7

Phone: 416-***-**** / Email:************@*****.***

PROFILE

•Over 5 years’ experience in Data Entry, Customer Service & Sales

•Excellent analytical and interpersonal skills

•Developed excellent interpersonal skills through experience in customer service

•Achieved good accuracy in data entry with excellent typing skills

•Excellent oral and written communication and interpersonal skills

•Quality, detail and cost oriented, with proven ability to analyze and solve problems

•Ability to multi-task and meet effective deadlines in a high paced environment

•Knowledge of AS/400 & Image scanning system

COMPUTER SKILLS

•Typing – Alpha numeric

(10000- 12000 key strokes)

•Microsoft Word, Excel, Access, Outlook, Power Point and Internet Access

• Quick Books

•Simply Accounting

SUMMARY OF SKILLS

SALES

•Provide fast, efficient and accurate check out service at the cash register

•Direct customers to the proper aisle and help them with their selection

•Return unwanted items to its proper place on the sales floor

•Communicate company exchange policy to customers

•Make promotional announcements over the P.A. system

•Keep register area clean, tidy and well organized

•Look out for safety hazards on the sale floor, clean spills and breakage

•Display priced merchandise in the proper department on the sales floor

•Meet daily and weekly production quota

CUSTOMER SERVICE

•Greeted customers with a positive attitude and a professional manner

•Handled complaints and customer requests professionally and efficiently

Performed general office duties; filing, photocopying, faxing, mailing, responded to

telephone calls to appropriate person or department

ADMINISTRATIVE SKILLS

•Administer policies and procedures related to the release of records in processing

•requests under government access to information and privacy legislation

•Prepare correspondence, reports, certificates and invoices

•Schedule and maintain calendar of appointments, meetings and tasks

•Maintain an efficient filing system

•Maintain stock of supplies and place order when necessary

•Made appointments and booked boardroom for meetings, conferences

•Keep meeting/board room area neat, clean and organized

•Enter customer payments; fund transfers on-line.

•Maintain inventory of office supplies and order supplies as required

•Reconcile all transactions at the end of the shift.

WORK EXPERIENCE

Survey Staff (Seasonal) MALATEST ASSOCIATES 2012 - Present

Telesales Representative MEREDIAN WINDOWS/DOORS 2010 - 2014

Office Admin/HR COMMUNITY LIVING ONTARIO 2008 - 2010

EDUCATION

Diploma in Administration & Computerized Accounting, Concordia College, 2007

Premier Security & Investigations Course, 2005

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate