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Customer Service Professional Experience

Location:
Washington
Posted:
May 09, 2016

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Resume:

Joshua Y. Ro

**** ***** *** ** #*** Bellevue, WA 98004

509-***-**** • acupfa@r.postjobfree.com

Education

Walla Walla University - College Place, WA Class of 2011 BS in Psychology

Vice President of Asian Club, Founder of JCC Small Group LSAT: 167/180, 94.6th Percentile, ACT: 31/36, 97th Percentile Professional Experience

Halcyon Technologies L.L.C. - Tacoma, WA November 2014 - Present Partner

• Co-founded an e-commerce LLC that earned over $250k in revenue within the first year

• Optimized supply chain and cash flow management to maximize growth without outside funding. Leveraged revenue from first two products to design and launch 10+ more within a calendar year

• Wrote company’s customer service playbook, maintain a 98% customer satisfaction rate Living Vine Fellowship - Auburn, Washington June 2013 – Present Associate Pastor

• Coordinated and facilitated multiple ministry programs in a complex social environment

• Renown public speaker, presented monthly talks both regionally and internationally

• Worked in conjunction with council to identify, screen, and recruit all current leadership positions

• Identified strengths and weaknesses of church, and drove for continuous growth collaboratively Tacoma Korean SDA Church - Tacoma, Washington June 2012 – June 2013 English Ministry Director

• Collaborated with local community leaders in order to establish an English speaking ministry

• Identified the needs of the group, combined efforts with key players to create effective solutions

• Strong communication and organizational skills led to a solidification of ministry leadership Caldwell SDA Church – Caldwell, Idaho June 2011 – June 2012 Director of Children and Youth Ministries

• Designed and executed children and youth programs, recruited support staff and volunteers

• Built relationships with local children and youth, resulting in consistently growing membership

• Authored an instruction manual for the future Director of Children and Youth Ministries Technical & Interpersonal Skills

• Microsoft Word, PowerPoint, Excel, types at 85+ WPM

• Excellent customer service, conflict resolution, speaking/presentation, leadership & collaboration

• Strategic planning, people and business acumen, coaching, mentoring, confidentiality Interests

• Health, psychology, personal growth, community building, computer gaming, coffee, and food.



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