Customer Service Sales
Resume:
Webster, NY ***** ***************@*******.***
OBJECTIVE: Seeking a position as an entry level SAS Programmer where I can utilize my analysis, problem-solving, and people skills in order to best contribute to the goals of the team.
EDUCATION: Hobart College, Geneva, NY May 2005
Bachelor of Arts in Economics and Minor in International Relations
ACTIVITIES: GVSUG - Genesee Valley SAS Users Group, Rochester, NY 2015-Present
Keep up to date on the latest SAS data steps and procedures via member meetings.
COMPUTER SKILLS:
Efficient with MS Word, Excel, Power Point.
Familiar with Statistical Analysis Software (SAS) basic procedures consistent with SAS Essentials 1 from SAS Institute’s online self learning guide.
RELATED
EXPERIENCE: Sutherland Global Services, AT&T Division, Rochester, NY October 2011-Present
Sales Consultant (40 hrs/wk)
Supervisors: Keith Williams - 585-***-**** (contact: yes)
Mandy Dhillon - 585-***-**** (contact: yes)
Catherine Houser - 585-***-**** (contact: yes)
Averell Knight - 585-***-**** (contact: yes)
Provide the best customer service and resolution to all account related inquiries by understanding and responding to people with diverse needs, perspectives, personalities, and varying levels of familiarity with AT&T products and services.
Promote sales to existing clients as well as identify and solicit potential new clients.
Assess clients’ needs and resources and recommend the appropriate goods/services.
Deliver sales presentations.
Estimate costs of installing and maintaining equipment or service.
Prepare and administer sales contracts.
Utilize sales/marketing software packages.
Conduct sales transactions.
Positive attitude. Driven.
Everyday experience using multiple phone lines.
Collaborates with managers and other departments when needed for resolution.
Department of Commerce, US Census Bureau, Rochester, NY April-August 2010
Crew Leader Assistant (40hrs/wk)
Supervisor: Alan Losh – 585-***-**** (contact: yes)
Supervised team of 8 enumerators whom I met with on a daily basis to collect completed work, update and answer any questions.
Discussed problems with current work and arrived at a solution and documented problems that required further attention.
Checked submitted Enumeration Questionnaires for completion and consistency.
Certified completed Enumeration Questionnaires.
Submitted required reports.
Enumerator
Determined the correct Census Day status of the addresses in my assignment.
Collected complete and accurate data based on the Census Day status of the addresses in my assignment.
Filled in questionnaires.
Kept confidential materials safe.
U.S. Trade and Development Agency, Arlington, VA September-December 2004
Evaluations Intern (40hrs/wk)
Assisted Evaluations Analysts with their workload by searching out key data relative to feasibility and technical assistance projects.
Edited existing or created new executive summaries in agency database.
Created spreadsheet containing information on Agency projects, and report summary for the Evaluations office.
Dedicated to 40hr. work weeks while taking a full course load.
Developed time management skills.
Regression Analysis, Hobart College Fall 2002
Statistics Empirical Study
Project involved selection of an overarching hypothesis.
Formed non-biased questions in order to survey a random sample from student-body.
Administered survey via phone, mail, and in person.
Entered results in excel spreadsheet.
Imported data into SAS.
Ran SAS procedures in order to analyze data and reject or fail to reject null hypotheses to survey questions.
Followed up with written report.
Findings reflected that peer decision to participate in off-campus programs was not significantly effected by the events of 9/11.
ADDITIONAL EXPERIENCE:
Wegmans Food Markets, Penfield, NY July 2003-January 2010
Customer Service Representative
Selected for store openings in Woodbridge, N.J. – Winter 2003, Harrisburg, PA - Fall 2007, and Leesburg, VA – Fall 2009. Primary responsibility was providing excellent customer service.
Earned Scholarship.
TourDeCure for Diabetes, Mendon, NY June 2007, 2008, 2009, 2010 and 2011
Event Staff
Volunteered to get cyclists registered for event.
Collected cyclists’ donations at registration.
Checked each person back in to make sure everyone returned from routes.
Contact this candidate