EXECUTIVE SUMMARY

Strategic Helpdesk Professional: A well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a customer’s technical problems via telephone, e-mail and one to one. Has a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. He’s a distinct problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail.

Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.

HIGHLIGHTED COMPTENECIES

Authentic Leadership: Inherent, impassioned and revered

Demonstrated ability to work with and support cross-functional project teams

Project Management: Ability to manage multiple projects simultaneously and under pressure.

Strong attention to detail and focus on task completion.

Strategic Thinking: Creative committed visualization accessible to all

Innovative Thinking: Create new ideas to improve our global customers supply chain

PROFESSIONAL EXPERIENCE

Smoke And Spirit Outlet 2014 - Present

Chiefland, FL

Assistant Store Manager

Continuously reviewing and managing team performance

Supporting the Store Manager in identifying opportunities for commercial advantage

Providing an exceptional in store experience for customers

Managing inventory, stocking, and balancing of all registers

Walmart IncChiefland, FL 2013 - 2014

Inventory Associate

Worked as part of inventory and stocking team

Ensured correct intake of inventory and distribution to floor based on department and staffing

Provided support to other departments with layout and set up of displays and endcaps

AT&T Jacksonville FL 2012 - 2013

Technical Support Business DSL Services

Provided excellent customer service with minimal frustration and down time

Assisted client's in installing and/or trouble shooting their DSL high speed internet connection

Supported operations team

Developed and implemented training as and when required

Comcast Jacksonville FL 2011 - 2012

Customer Account Executive

Provided customers with service that’s complete, clear, and is designed to surpass any experience that they have previously received

Patiently listened to request and provided satisfying solution

Generated revenues and became listed as one of the top account executives in the region

Citi Bank Jacksonville FL 2010 - 2011

Account Specialist

Displayed excellent customer-relation skills

Analyzed calls from customers and made financial suggestions to best suits the consumer

Acknowledged current and prospective features that undoubtedly enhanced the customer’s credit card experience

OCE Business Services 2010 - 2010

Jacksonville, FL

Print Operator

Printed documents from various file types, and format styles

Created documents from scratch according to client's request

Ensured proper toner and printer inventory and re stock

Foundation Financial Group 2009 - 2010

Jacksonville, FL

Loan Officer

Contacted potential clients via the phone to communicate benefits of choosing Foundation Financial Group in fulfill their refinancing needs

Assisted existing clients through the refinancing process

Ensured proper data entry, postal and viral marketing process

E.M.S.I. Jacksonville FL 2006-2008

Video Technician

Proofread and edited investigative reports and client correspondence

Reviewed and compared VHS, CD, and 8mm copies against investigative reports for time and accuracy

Composed letters to clients for data-only and video copy assignments

Citi BankJacksonville FL 2004-2006

Customer Service Representative

Displayed excellent customer-relation skills

Analyzed calls from customers and made financial suggestions to best suits the consumer

Acknowledged current and prospective features that undoubtedly enhanced the customer’s credit card experience

Pep Boys Automotive Jacksonville FL 2003-2004

Assistant Service Manager

Maintained a safe and productive work flow of a team sixteen employees

Ensured accurate inventory management, payroll, staffing and human resources task

Provided exemplary customer service in typical and escalated situations

Blockbuster Video Inc Jacksonville FL 2002-2003

Assistant Store Manager

Ensured productive work environment for a staff of 20 employees

Troubleshoot issues with service systems and situations with customers that representatives were incapable of handling

Ensured an accurate inventory and work schedule on a weekly basis

Cultural Council of Greater Jacksonville FL 1996-2001

Artist, Instructor

Provided artistic service for a non-profit organization

Managed numerous projects

Instructed less fortunate youths in the arts such as art history, painting techniques and other crafts

PROFESSIONAL

A good working knowledge of all levels of helpdesk support

Excellent telephone manner and customer service skills

Able to diplomatically manage customer's expectation

Experience of setting up and maintaining computer systems

Having the ability to listen to, understand and defuse difficult situations

Experience of working with multi-line help desk systems

Knowledge of all Microsoft office applications and operating systems

PERSONAL

Intellectually curious.

Able to meet the highest level of work schedule and attendance standards

Always having a customer centred approach to things

Proven executive level communication skills

Strong reasoning and organizational skills

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

Art Institute Of Ft. Lauderdale 2000-2002

Computer Animation, Graphic Design

First Coast High School 1996-2000

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