Sales Project Manager
Resume:
Mathew Hathaway, ACS, AAPA
East Longmeadow, MA 01028
(Home) 413-***-**** (Cell) 413-***-****
*****************@*****.***
Objective: Seeking an opportunity that will allow me to utilize the skills I have built over time. My goals are to continue to grow as a teammate and individual, continue to add onto my skill set, and learn new skills that will allow me to be a valuable and contributing member of a team. Education: Western New England College, Springfield, Massachusetts Bachelor of Science in Business Administration, Oct. 2003 Major: Finance - Major GPA: 3.2
Employment:
Total Communications: Account Executive 7/15 – 4/16
Responsible for finding new business opportunities in MA and CT.
Pre-Sale responsibility was to work with Engineering, and the customer to tailor solutions based on their needs.
Post-Sale responsibility was to work with Sales Support and the customer in creating target dates, and deadlines for specific tasks related to service, and hardware implementation.
Balanced several projects at different stages while continuing to build new business opportunities.
Windstream: Account Executive 1/13 – 6/15
Strategically developed new logo opportunities throughout the Northeast.
Designed complexed solutions that were tailored to my customer’s needs.
Continued growth and education by building a strong understanding of the Voice, Data, and Cloud Services industry along with potential impacts across several market types.
Directly involved with each stage in the sales process from prospecting, design/quoting solutions, close/signature, project management, and implementation.
Continuously built a strong network of business partners, consultants.
Selected by Hartford Sales Director to be Subject Matter Expert (SME) for new CRM platform. Conducted several systems trainings for the sales team.
Selected by Hartford Sales Director to identify and remedy implementation issues and delays on several large trouble accounts.
Consistently proved ability to work through unforeseen issues and build trust with customers.
Laid expectations and timelines with customers throughout the sales and implementation of specific projects.
Carousel Industries: Inside Sales Representative 2/10 – 11/12
Selected VP of Sales to Target Large/National accounts and convert them to Carousel Support Customers.
Selected by VP to work with Maintenance team to convert hourly rate customers to long term support contracts.
Selected by Director to follow up, and renew Maintenance contracts on visual communications customers who were brought in through company acquisitions.
Created Excel worksheets to monitor the progress of Maintenance opportunities, and reported the results regularly.
Developed relationships with multiple Business Partners, Account Executives, and other resources needed to deliver superior service to customers.
Was responsible for generating and qualifying leads through cold calls and email.
Worked in coordination with Account Executives in a designated territory to generate net new business and maintain existing relationships.
Worked directly with Engineers and Design Specialist to build out detailed designs/quotes and meet scheduled deadlines.
Utilized time management and organizational skills to handle multiple accounts at different stages in the process at once.
Created and Maintained relationships with existing customers, and prospects.
Created technology strategies that matched the business objectives of customers/prospects.
Hartford Life Insurance Company: ABS/Liquidations Account Manager 11/06 – 8/09
Received multiple awards and special achievements in both Liquidations, and Death Benefits for increasing the service level agreements benchmark from 35% to 100% on multiple queues, and retaining business on large accounts.
Selected as a Team Leader - managed employees daily functions, and created ways to arrange assignments efficiently, maximizing production and increasing quality.
Developed spreadsheets to organize work allocation, identified gaps in training, and to assist in the S.E.A.L. Greenbelt Project.
Helped update forms, making them easier for the client to understand and complete.
Discovered errors in processing. Created a training class and implemented corrections.
Assisted in the development of the Paperless Transaction Tour.
Worked in our Avon offices once a week to cross train, and assist on our largest key account (Edward Jones).
Help create and monitor the NIGO under $50K spreadsheet which helped reduce errors.
Underwrote request to liquidate or transfer funds from Annuities and Retirement accounts.
Professional Designations: Certifications in Avaya, Extreme, Juniper, Fortinet, Aruba, APC, Riverbed, Meru. LOMA: AAPA, ACS, FMLI, Massachusetts Life and Health Insurance License
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