Customer Service

LYNETTE L BARTON

Segundo, Co ***** * C: 719-***-**** * *********@*****.***

ACCOMPLISHMENTS

Author of: The Whole Duty Of Mankind Nothing New Under The Sun

Available at: Amazon.com and Createspace.com

PROFESSIONAL SUMMARY

Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer first-Philosophy, resulting in excellent customer service. Detailed- oriented, highly organized, strong work ethics. Basic computer skills. Handle customer service situation with a positive outcome. Proactively takes additional responsibilities and cross-training to improve customer service skills.

SKILLS

Excellent organizational skills

Verbal and written communication skills

Customer oriented

Active listening skills

Credit card transactions

Retail sales

Merchandising

Stocking

Motivated team player

Personable

Customer oriented

EDUCATION

30 credits toward AA degree: Art Therapy, Did not complete.

Bucks County Community College-Newtown, Pa.

Color Theory and Perspective course

Cartooning and Animation coursework.

Coursework in Psychology of Human Behavior.

WORK HISTORY

Merchandiser, 02/2014 to current

Core-Mark- CO.

Place orders via a hand held device.

Supervise product display and shelving systems as per the store floor plan.

Ensure defective or old products are removed and new products are properly displayed.

Mail Clerk 1, 04/2007 to 07/2010

EDS/Hewlett Packard Company-Ocala,FL.

Handling, tracking and sorting of incoming Mail.

Collection of Outbound Accountable (FedEx, UPS, DHL).

Activity Coordinator/ Bar Tender/Cashier/ Waitress, July 2006 to April 2007

Elks Lodge -Ocala, FL

Arranged food service for Weddings; Bar Mitzveh's; Business meetings etc...

Decorated Halls according to the activity being held

Tended bar and waited on tables,

Customer service Representative, 04/2005 to 06/2006

ETS (Education Testing Services)-Ewing, N.J.

Receive inbound calls including transferred calls from current and potential customers.

Place outbound follow-up calls to sales leads.

Answer questions about the product details, the company, and issues with account for the customers.

Customer Service Veterans Benefit Call Center, 01/1999 to 01/2004

Condor Group-Langhorne, Pa.

Received inbound calls from Veterans requesting health benefits information.

Accurately resolved customer issues, Defused volatile customer situation calmly and courteously

Managed high volume with tact and professionalism

Concierge, 07/1997 to 11/1998

Westin Hotel Casino and Resort-Rio Grande, Puerto Rico

Accommodated Guest Requests such as airport transportation, baby sitting

Booked show tickets and booked tours, made lots of dinner reservations

Confirmed flights and located missing luggage, collaborated with maintenance and housekeeping etc…

Underwater Videographer, 02/1995 to 03/1997

Eco adventures/Body Glove Cruises-Kona, Hawaii

Greeted and welcomed all guests with a big Aloha!

Showed all guests a demo video of scuba diving site.

Filmed divers interacting with marine life such as: Hump back whales during mating season; Manta rays; Sting rays; Dolphins; Sea turtles; Sharks; Whale sharks; Eels etc…

Transferred footage onto VHS format along with background music and titles and had the video complete before we hit the dock!

By far the most rewarding and fun job I have ever had! Aloha!

ADDITIONAL INFORMATION:I observe the Biblical Sabbath, that is from sundown Friday to sundown Saturday. Therefore I do not work during this 24-hour period, also observe the seven High Holy days which fall on different days per year, thank you.

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