Operator Information

Curriculum Vitae of

Susan Rosales

Blk * Jalan Batu

#**-**, ********* ******

Tel No. +65 9648 0022

Email – acup8b@r.postjobfree.com

WORK EXPERIENCE

November 2011 – November 8 2015

Wilson Parking (S) Pte Ltd.

Call Centre Supervisor (Team Leader)

The Concourse Building, #33-01 Nicoll Highway, Singapore

Job Description:

Dealing with customers over the phone

Providing solutions to customers quires and problems at the car parks and basic trouble shooting

Investigating customer complaints, over charge claims, data entry and filing of claim forms

Responsible for the car park deployment of the company technicians and engineers and ensure that all car park faults are assigned according to the importance of each sites and response time required by the clients.

Sending updates of car the park operations by email on a regular basis

Doing different types of weekly and monthly reports for submission before deadlines

Handles and Leads the call center team

Preparing weekly roster

Training and coaching newly hired employees and experienced staffs

Conducting monthly meetings

Dealing with car park attendants who are reporting to work on their designated locations and their movements and reporting car park faults that are beyond their ability to fix.

Ensuring smooth operations of the car parks

Monitoring the car parks under our purview all over Singapore via CCTV

Dealing with HDB personnel via email for requests regarding season holders and car park operations

September 2011 – November 2011

Moshi Moshi Jewelry

Jurong Point Mall

Jurong East, Singapore

Assistant Sales & Marketing Manager

Job Description:

Dealing with customers & Offers products

Meeting sales targets

Inventory

Planning sales promotions.

June 25, 2007 – Dec.21, 2010

Sykes Asia Inc.

Customer Service Representative

Burgundy Corporate Tower, Gil Puyat Ave.

Makati City, Philippines

Job Description:

Credit Card Activation

Handles customer’s inquiries and concerns on their account

Provides appropriate solutions to customer’s account problems

Offer value added products to customers

Meeting Sales Target

PERSONAL INFORMATION

Name: Susan Rosales

Date of Birth: 12 February 1987

Place of Birth: Pangasinan, Philippines

Nationality: Filipino

Civil Status: Single

Height: 5 feet 5 inches

Weight: 110 Lbs.

Mother’s Name: Victoria Rosales

Current Salary: SGD 2,450

Date of Availability Immediate

EDUCATIONAL BACKGROUND:

Tertiary : Bachelor of Science in Hotel and Restaurant Management

Perpetual Help College of Pangasanan

Montemayor St., Malasiqui, Pangasinan, Philippines

S.Y. 2003-2007

Secondary : Bayambang National High School

Bayambang, Pangasinan, Philippines

S.Y. 1999-2003

Primary : Bayambang Central Elementary School

Bayambang, Pangasinan, Philippines

S.Y. 1993-1999

SEMINARS / TRAINING ATTENDED:

May 6 – June 19, 2005 Villa Jireh Japheth Holistic Resort Hotel

Uyong, Labrador, Pangasinan, Philippines

Assigned Areas: Housekeeping, F & B Service, Front Office

And Kitchen Department

September 30, 2005 White Rock Beach Resort Hotel

Matain, Subic Zambales, Philippines

Jan 19 – Feb 14, 2007 Philippine Airline Inflight Center

Pasay City, Metro Manila, Philippines

Assigned Area: Catering Production

SCHOOL PARTICIPATION:

October 19, 2004 Housekeeping (Practicum)

Perpetual Help College

Montemayor St., Malasiqui, Pangasinan, Philippines

September 16, 2004 Field Demo (Cook Fest)

Perpetual help College, Malasiqui, Pangasinan, Phils.

CHARACTER REFERENCES:

Franco Antonio Endaya

Account Manager

Sykes Asia Inc.

Gil Puyat Ave, Makati City, Philippines

Tel. +639*********

References in Singapore will be available upon request.

Contact this candidate