RICARDO PINZON

**** **** **

Richmond Va, *****

acup37@r.postjobfree.com

Home: 804-***-****

Cell: 804-***-****

Dedicated customer service manager with 10+ years of experience in retail service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Suntrust Bank-Richmond, Va 10/14 to present

Personal Banker

Utilizing resources to conduct effective consultative client conversations

• Providing financial solutions that meet client needs such as deposit and credit and including all product and service lines

• Referring to other line of business partners for additional business growth opportunities. Partners include, but are not limited to: Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services.

Puritan Cleaners Richmond, VA

Home Delivery Route Manager, 05/2013 to 07/2014

Acquire new accounts by door to door selling and cold calling.

Customer relations including complaint resolution, customer satisfaction enhancement and sales and margin improvement.

Maintain Accounts by updating payment in system.

Visit Customers homes in a daily basis.

11/01 to 07/14

Customer Service Manager, 06/2004 to 05/2013

Customer Service Representative, 11/01 to 06/04

Recruitment, training and supervision of front end staff while maintaining award winning high levels of service.

Customer relations including complaint resolution, customer satisfaction enhancement and sales and margin improvement.

Management of front end payment system including cash, credit and vouchers.

Point of sale software management including troubleshooting and maintenance.

THE DOMINION CLUB. Richmond, VA

06/00 to 01/01

Help the ground maintenance if required

Maintain Golf car fleet

Maintain equipment for daily use

Education and Training

J. Sergeant Reynolds Richmond, VA

06/11 to present

Business Administration Candidate May 2013

VIRGINIA COMMONWEALTH UNIVERSITY Richmond, VA 06/99 to 05/00

English as second language.

COLEGIO AGUSTINANO Bucaramanga, Colombia 02/90 to 11/98

G.E.D

Additional skills

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

Fluent in both Spanish and English

References

References are available upon request.

Contact this candidate