Sravya M

571-***-****

acup0j@r.postjobfree.com

Professional Summary:

Over 7+ years of experience in IT industry with 5 years of strong experience in Salesforce.com (SFDC) as Developer and Administrator and 2 years’ experience in Java.

Good working experience as Salesforce developer, Salesforce Administrator and business analyst. Involved in various phases of entire project from requirement gathering, architecture development, implementation and training the end users.

Worked on Agile Methodology.

Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).

Extensive experience in designing validation rules, custom objects, custom fields, customizing page layouts, workflow alerts & actions, picklists, approval processes, record types, custom tabs, Reports, Dashboards, and email generation according to application requirements.

Experienced in data cleansing and mapping data from source to target salesforce.com.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Migrated data from Legacy Systems to Salesforce CRM using data loader.

Implemented bulk API using Java applications for loading data from external systems.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

Experience in security settings like Organization Wide Defaults, Sharing Rules and Role Hierarchy.

Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.

Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.

Experience in Batch Apex and Schedule Apex.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.

Wrote data loading stored procedures, functions using PL/SQL from source system into operational data storage.

Expertise in performing data migration from legacy system to Salesforce.

Experience in designed entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

Certifications:

Salesforce.com Certified Force.com Developer (DEV 401).

TECHNICAL SKILLS:

CRM Tools

Salesforce.com

Salesforce Technologies

Visualforce, Apex Controllers, Triggers, Sales Cloud, Service cloud, Apex Data Loader, REST API, SOAP API, Email Services, SOQL and SOSL.

Methodologies

Agile and Waterfall

Salesforce Tools

Apex Data Loader, Force.com ID, ANT Tool

Languages

Java, SQL, Apex, JavaScript, HTML5, CSS, AJAX

Databases

MS Access, SQL server

Operating Systems

Windows NT /2000/XP Pro/ Vista, Windows Server 2008, Linux, Unix

Web Technologies

CSS, Web Services, HTML

PROFESSIONAL EXPERIENCE:

DHI Group, Denver, Colorado Oct 2015 – Feb 2016

Role: Salesforce Developer

Project Description:

DHI is a career based company, a leading provider of data, insights and employment connections. It is involved in enhancing and sustaining their current Salesforce platform making for a smooth and consistent user experience for all of their sales agents.

Roles and Responsibilities:

Involved in designing, developing and deploying of both new implementations/new functionality as well as ongoing support on the Salesforce.com platform.

Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, Marketo).

Responsible for developing in the Salesforce.com platform including Visualforce, Apex, Triggers, custom objects, and SOQL.

Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

Experience in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.

Involved in daily scrum meetings, estimation, and sizing of tasks.

Involved in all technical aspects of Salesforce.com implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.

Created and managed project artifacts and technical documentation.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, AppExchange, Apex DataLoader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Samsung America, Hackensack, NJ Oct 2014 – Sept 2015

Role: Salesforce Developer

Project Description:

Samsung Xchange allows users to integrate with contact data from salesforce. Integrator is the flagship of the Samsung Xchange family, a personal productivity tool designed to get more out of your telephone system by linking it to your computer. It has an offshore team in UK that is supported by Sage 50 accounting.

Roles and Responsibilities:

Interacted with various business team members of UK & US based to gather and document the requirements.

Worked under the scrum process (i.e. JIRA) tool to develop the technical tasks of the project.

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its sage 50 channel customers.

Reviewed business requirements and prepared data elements mapping.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.

Implemented bulk API using Java applications for loading data from external systems.

Documented business rules and implemented data transformations.

Wrote data loading stored procedures, functions using PL/SQL from source system into operational data storage

Participated in integrations of data sources including contact and accounts.

Involved in design and Development of UI using HTML, JavaScript, CSS and JQuery that makes easy and quick to extend the interface.

Web-to-case, email-to-case was configured for case management.

Developed Apex Triggers, Apex Classes and Test Methods for voice recorder function.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Workflows and Approval Processes.

Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Customized Dashboards and Reports.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in installing and customizing AppExchange Applications.

Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

Used the sandbox for testing and migrated the code to the deployment instance after testing by using Force.com IDE tool and Change Sets.

Environment: Salesforce.com platform, Apex Data Loader, Apex Triggers, Visualforce Pages, Workflows, Validations Rules, Change Sets, Informatica Power Center, SAP BODS 4.0, Approval Process, Force.com IDE tool

E Trade, Atlanta, GA Jan 2013 – Sept 2014

Role: Salesforce Developer

Project Description:

ETrade Financial Corporation is a U.S. based financial services company. The major business of which is an online discount stock brokerage service for self-directed investors. ETrade implements SFDC to automate the CRM business processes to support their changing strategic sales initiatives. The SFDC platform is tailored for improving the coordination in the global marketing team. The SFDC implementation is integrated with existing Oracle E-Business Suite system for bi-directional exchange of information.

Roles and Responsibilities:

Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.

Worked on customization of standard objects like Lead, Account, Contact and Opportunity.

Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.

Designed and executed solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules.

Analyzed data integrity issues and developed data migration templates.

Created custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.

Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

Performed mass insert, update, upsert, delete using Data Loader tool.

Migrated the whole application from one instance to the other and production.

Documented data mapping, reports and dataflow diagrams.

Developed Visualforce pages, Visualforce custom components, portal pages with Javascript for validation.

Experience in REST API with Google Maps.

Designed and developed APEX classes, APEX triggers, Custom Controllers, Controller extensions.

Integration of Sales cloud with external information systems using SOAP API web services.

Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.

Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, AppExchange, Apex DataLoader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Windstream, Little rock, AR Oct 2011 – Dec 2012

Role: Salesforce Developer

Project Description:

Windstream is a National Wide communications and Technology provider. It is implementing Salesforce since 5years with 2500 Users to track its sales process. Windstream Has a robust quoting process where it was integrated to different instances for Billing, Commissions, Ordering and Inventory. It acquired few other organizations and this project was to covert the sales process of the new organizations to Salesforce at the same time modifying the existing Application in order to merge the new process.

Roles and Responsibilities:

Used custom tabs to monitor the use of company applications by customers and licensed users.

Experience in data cleansing and mapping data from source to target salesforce.com.

Customized standard Salesforce objects like campaigns, leads, accounts, contacts, and opportunities.

Created custom fields and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.

Strong experience in SOQL and SOSL.

Created dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.

Developed workflow rules, time triggered workflows for various business requirements.

Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.

Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.

Migrated data from Legacy Systems to Salesforce CRM using data loader.

Responsible for all activities related to configuring data loader, uploading data, in CSV files into salesforce.com, checking for data accuracy.

Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.

Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE.

Chevron Aviation, Texas Oct 2010 – Sept 2011

Role: Salesforce Admin

Project Description:

Fuel Bids are the part of Chevron Aviation, marketing user needs to edit the fuel bids, and delete fuel bids. The project was an Apex and Ajax Tools kit, Web Services, project in which additional functionality was added to existing Salesforce Application.

Roles & Responsibilities:

Involved in the business analysis and requirement gathering of the chevron aviation and configuration.

Development of various Automation Services over SFDC using workflows, Apex.

Write the Unit test process that verifies the Apex code works properly during development.

Setup up SFDC to automatically perform procedures and processes based on your organizations workflow.

Have experience on workflows, cross-object formula.

SFDC automation for accounts, contacts, opportunity management of the application.

Implemented Data Migration between different environments like sandbox and dev environment

Designed, developed and documented several mappings to extract data from flat files and relational sources.

Managed and implemented the SFDC security including security and sharing data, configuring security futures.

Development and support production implementation and resolve issues update appropriate systems.

Environment: Salesforce.com Platform, Apex, Validation Rules, Workflow Rules, Apex Data Loader& Explorer.

GVK Bio Sciences, India Aug 2008 – Sept 2010

Role: Java Developer

Project Description:

The project is initiated by the Quality department of Aegis as an internal requirement to track the reporting of the software developers, capture the metrics there by, and analyze the same for the future requirements as part of quality function

Roles and Responsibilities:

Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

Developed the user interface screens using Swing for accepting various system inputs such as contractual terms, monthly data pertaining to production, inventory and transportation.

Involved in designing Database Connections using JDBC.

Involved in design and Development of UI using HTML, JavaScript and CSS.

Involved in creating tables, stored procedures in SQL for data manipulation and retrieval using SQL SERVER 2000, Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle.

Developed the business components (in core Java) used for the calculation module (calculating various entitlement attributes).

Involved in the logical and physical database design and implemented it by creating suitable tables, views and triggers.

Created the related procedures and functions used by JDBC calls in the above components.

Involved in fixing bugs and minor enhancements for the front-end modules.

Environment: JDK 1.3, Swing, JDBC, JavaScript, HTML, Resin, SQL Server 2000, Text pad, Toad, MS Visual SourceSafe, Windows 2000, HP UNIX.

EDUCATION:

Bachelor of Engineering.

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