Hugo Chang

** ******* **, ******** ****, ON 416-***-**** acup0i@r.postjobfree.com

EDUCATION

ROTMAN COMMERCE – UNIVERSITY OF TORONTO Expected Graduation 2017

Bachelor of Commerce – Specialist in Management; Marketing

PROFESSIONAL EXPERIENCE

Keiman Tax Preparation Richmond Hill, ON

Part-Time Tax Associate September 2015 - Present

Assisted in preparing tax returns for high net worth individuals by inspecting potential errors and conflicts on T4

Maintained relationship with clients by resolving concerns on tax returns through phone calls and walk-in

Continuously researched applicable tax information to service customers with the most updated information; for example, explained the tax implication of increased maximum CPP contribution in 2015 to clients

CJ Marketing Ltd. Richmond Hill, ON

Summer Sales Associate May 2013 - July 2013

Worked for a B2B in-houseware company, acting as a liaison between customers and sales representatives

Co-ordinated with co-workers to ensure high quality customer service by providing them customer debrief before each meeting and conducting follow-up survey with customers on service satisfaction

Conducted sales transactions with various types of customers; selectively introducing products that are at their best interest to increase sales value and create heartfelt relationship

EXTRACURRICULAR EXPERIENCE

International Cantonese Union (ICU) – University of Toronto Toronto, ON

Co-Founder/President May 2014 - Present

Founded the club to promote Cantonese culture and develop greater cohesion within the university’s Cantonese student population

Led a team of 41 committee members to create year-long programming which included various academic sessions and social events; successfully held the 2015 overseas conference in China for new students independent of any support from the university

Increased paid membership base to over 300 within a year by implementing various marketing campaign and raised over $10,500 in membership and sponsorship fees; nominated by the school as ‘Outstanding New Club for Campus Life Commission Award’

Republic of China Student Association (ROCSAUT) – University of Toronto Toronto, ON

Public Relation Director Sept 2013 - June 2014

Led a team of committee to develop marketing plans that increased overall attendance of various social or professional events by 35% compared to previous year

Acted as a representative of the club to improve appropriate-quasi rent by liaising relationship with over 250 club members and other executive committee members

Generated marketing campaign on various social media by standardizing event description for future years and monitoring competitive activities to learn strengths from other student clubs

OTHER ACTIVITIES

Rotman Commerce Toastmasters, Member Sept 2013 - Apr 2015

SKILLS & INTERESTS

Fluent in both written and spoken Mandarin and Cantonese

Experienced in Microsoft Office (PowerPoint, Words, Outlook, Excel)

Proficient in ACCPAC

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