Customer Service Administrative Assistant
Resume:
Kimberly S. Ward
**** ****** ** #**** ******, TX 75062
**********@*****.***
OBJECTIVE:
To be an active and valuable member of a team that is focused on growth, knowledge and opportunities while maintaining a profitable and ethical work environment.
EMPLOYMENT:
Ally Servicing LLC a/k/a GMAC/Semperian/ Nuvell
Lewisville/ Plano, TX
07/07/2008-Current
Credit Associate
Communication with internal portfolio managers & dealerships regarding DPP credit lines
Reviewed incoming requests for DPP, set up files, followed for proper documentation and routed for approval
Processed wires & checks and followed for balances due as required
Worked in Smart Cash processing overages and credits to dealerships
Monthly reports to Portfolio managers
SCRA Specialist
Inbound calls from customers requesting information on SCRA protection& qualifications
Reviewed incoming orders from service members seeking SCRA protection
Follow up & forward requests for adverse action or to have accounts rewritten in alignment with SCRA guidelines
Daily follow up on queue to determine SCRA program eligibility and next course of action
Extension Admin Plus Agent
Reviewed extension processed to accounts for accuracy
Worked with in multiple administration queues including demographic changes & ACH requests
Maintenance of the do not call queues
Department Notary
Smart Auction Agent
Inbound calls from dealers who had issues/ questions regarding the Smart Auction website or vehicles
Opened cases for issues with the vehicles posted so the dealer could be compensated or the issues resolved
Assisted in locating units that were not at the specified pick up locations or transported in error
Worked with outside vendors to convert the titles on Smart Auction units so they could be purchased by dealers with in the program
Leasing/ Lease Maturity Representative
Contacted customers regarding their intentions with vehicle at lease end & provided their options in line with company guidelines
Followed up with matured lease accounts to ensure unit was returned to Ally in a timely manner or assist when possible with a DBO or LBO
Skip tracing or repossession requests on accounts as needed
Collections Representative
Contacted customers regarding past due payments on auto loans ranging from 29-89 days past due
Assisted & counseled customer with payment arrangements
Skip tracing, requests to cure, request for repossession as required
Experience with multiple & commercial accounts with in the CSG group
CottonWood Financial dba The Cash Store
Irving, TX
7/2007-07/2008
Collections Representative
Contacted past due customers via auto- dialer regarding past due accounts
Negotiated payment arrangements on past due payday loans to prevent further escalation
Communicated with local branches regarding customers borrowing limits
Set up/ entered check& credit card payments in to the system
Educated on contract terms, responsible borrowing
First Consumer Credit
Lewisville, TX
10/2006- 8/2007
Collections Representative
Collections of first, second and third lien mortgages on delinquent secured and unsecured home improvement loans
Skip tracing, payment negotiations
Reviewing files for suit and legal
Monitronics International
Dallas, TX
05/2003-10/2006
Customer Service/ Collections Representative
Outbound calls to past due customers to obtain payment arrangements on past due residential & commercial security system accounts
Issue service credits or service tickets for inoperable systems
Entered check by phone and credit card payments
Worked with customer service to arrange system moves and transfers
Explained contract terms, service agreements and cancellation policies
Advised on service upgrades, new features and additional equipment
Ford Motor Credit
Irving, TX
2/2002-5/2003
Collections Representative
Contacted customers 0- 30 days past due via mosaics auto dialer to establish on past due accounts
Arranged payment extensions, due date changes
Advised on lease terms, refinance and transfer of equity options to cure past due status
Worked with fleet vehicles and customers with multiple vehicles financed/ special handling accounts
HD Vest Financial/ Wells Fargo Financial
11/2000-2/2002
Legal Review Coordinator
Reviewed incoming paperwork for accuracy and completeness
Alerted forwarding department about paperwork needing verification or correction before processing
Verified licensing in order to adhere to state/ federal regulations
Arranged fund/ asset transfers between client accounts, tracked until transactions completed
.
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