IT MANAGER

Vinodh Rida Arumugam

OASIS SERVICES SUITE

PETALING JAYA MALAYSIA

m: +601********

acuoyo@r.postjobfree.com

Executive Profile

Proven talent for aligning IT management strategy with networking technologies and computer information system maintenance to achieve maximum operational impacts with minimum resource expenditures. Tech-focused leader with expertise spanning server networks, firewall applications, systems analysis, design techniques, testing, debugging, database design, storage, and internal systems. Highly adept at designing and implementing applications within relational database systems’ environments based on exacting client needs for appropriate business requirement. Exceptional administrator with keen technical team management, project management, policy development, and training expertise.

Professional Experience

United Nations (WIPO) – Geneva, Switzerland, 2013-Present

REGIONAL SUPPORT CONSULTANT / PROJECT MANAGER

Orchestrate activities within the team to ensure a high level of technical and business issue resolution is being achieved. Analyze the team performance through agreed Performance targets.

Specify additional functional and business support to users in conjunction with members of the team where specific knowledge is required and is beyond the competence of the team analysts.

Ensure consistent and effective processes are in place, ensuring the smooth day-to-day operation of the service

Oversee end to end operations and business continuity of the CMOs in Asia Pacific Region

Manage IT technical assistance to collective management organizations (CMOs) in the framework of the implementation of the WIPO Software for Collective Management of Copyright and Related Rights (WIPOCOS System), undertake the deployment, installation and support of the system at CMOs in the Asia and the Pacific region, and conduct CMOs business analysis and specification services.

Follow-up and monitor the use of the WIPOCOS system in CMOs where it has been deployed in the Asia and the Pacific region to assess progress, any problems and challenges being faced and provide appropriate technical support and training.

Deploy the WIPOCOS system in new user CMOs, including, inter alia: customization of the software as required by WIPO and the CMOs business rules, staff training, system’s knowledge transfer, first-hand system support (distance and on-site).

Assess WIPOCOS challenges and system breakdowns and undertake the maintenance and upgrade services for the user CMOs.

Develop ad hoc applications for the WIPOCOS system and incorporate new technologies and tools to improve its flexibility, robustness, and ease of use and support at user CMOs.

Contribute to WIPOCOS application design, development and programming in accordance with established software engineering guidelines and standards, as well as in conformity with international collective management business and technical norms, standards, tools and formats.

Monitor all phases of business process changes at WIPOCOS user CMOs in the Asia Pacific region, conduct analysis of CMOs requirements and propose business specifications.

Contribute to the maintenance of data management repository for WIPO and WIPOCOS user CMOs, in accordance with business confidentiality.

Attend meetings and workshops world wide upon request of WIPO

Manage the development of the intermediary tool for import feature of the Wipo Copyright Connection which is the advanced version of a Copyright Management System which has a budget of 10 Million Euros

Setup and launch data management systems in countries like Nepal, Philippines, Mongolia, Bangladesh, Malaysia

Conduct training on CMO operations in countries like Nepal, Philippines, Mongolia, Bangladesh, Malaysia

Assist CMOs to setup database systems and grow their members to 50,000 members/ Musical Artists

Systematize the operations of CMOs and their collections from excel to structured database and web applications systems

Improved day to day operations of a CMO to make them more artist trustworthy

Established transparency, accountability and good governance in the CMOs of Asia Pacific Region

Assist the CMOs in cutting deals with the producers, record companies and Users on behalf of Musical Artists

Assist the CMOs in setting up rates, tariffs and distribution rules on behalf of the Musical Artists

Have been dubbed as the new rising star of the United Nations Copyright Department by the Director of Copyright

Osiris Solutions Sdn Bhd. Malaysia, 2010-2013

GENERAL MANAGER / CEO

Build the start-up from one staff and USD20,000 revenue per annum, to a team of 20 staffs, and a revenue of USD 500,000 per annum within the period of 3 years

Supervised IT Support Engineers/ Project Managers

Administer service reviews with customers to assess performance against KPIs specified in the SLA.

Certify service provided meets requirements of SLA, including agreed parameters around quality, cost, availability/reliability.

Drive escalation from customer on major issues, situation and global impact

Managed a overall operation team of 20+ which consist of engineers, change coordinators, shift leads, 1st level support team and process team members.

Achieved 1st level support by planning, setting up and maintaining a production control center for all accounts

Ensured the performance and quality of service being delivered to customers is meeting requirements and agreed service levels. When required, coordinated the investigation and resolution of service failures including Customer complaints.

Interfaced with other cross bundle support groups (e.g. the Helpdesk, OSS and Service Management) and Customer Segments to ensure they were clearly established and provided guidance to team members on the technical and administrative processes involved, ensuring conformance at all times.

Exceeded expectations in the delivery of customer service and maintenance of high availability on CSL towards customers.

Setup Marketing Campaign and increased web traffic by positioning Osiris’s website as the number one in Google for high valued keywords using black belt SEO Strategies

Managed 100 plus clients and their expectations.

Organized and completed Retail Software Development project for BIG Group valued at USD 250,000

Oversaw Operations and HR Administration for Osiris.

Created SOPs for Osiris and its clients.

Provided Consultation for Client in area of software licensing, copyright and piracy laws

Headed Project Management Services for software development related projects

Handled Vendor Management such as Dell, HP, Microsoft and Apple to ensure timely delivery of hardware

Directed and managed IT departments for Small and Medium Enterprises

Conducted IT Infrastructure and Security Audits

Trained, hired, and mentored new staff to become completely independent

Single handedly developed and placed Osiris as leading support solution provider for the SME.

Brought value add investors to grow the company

Managed end to end IT operations and business continuity for all Osiris clients

Received a handsome sum as performance bonus from the Board of Directors and given share options to continue to stay as their General Manager/CEO

Colibria AS – Oslo, Norway, 2008 – 2010

SENIOR SUPPORT ENGINEEER / IMPLEMENTATION ENGINEER FOR MSN GATEWAY, IMPS AND XMPP

Client List: Maxis & Digi (Malaysia), TeliaSonera (Sweden, Denmark), Avea (Turkey), Elisa (Finland), Dialog (Sri Lanka), PTML (Pakistan), Etisalat (Dubai), MTN (South Africa), MTS (Russia), Telcel (Mexico), Movistar (Peru), Comcel (Columbia)

Responded to customer requests and analysed all service requests

Familiarized myself with customer configuration and functionality

Adhered strictly to all SLA agreements

Created and verified bug reports; recreated error scenarios, performed tests and reports, prepared release notes and implemented emergency patches

Create workaround

Built customer releases and deployed new customer releases

Integrated system and application configuration changes

Updated OS and Database patches and new releases

Performed regression tests of test third party and partner systems or devices for interoperability

Registered and maintained customer specific support information on Colibria WEB

Updated other documentation as required based on product or configuration changes

Prepared reports of ongoing incident status to Support Manager

Generated trace and logs for further analyses by 3rd line (development)

Tracked and maintained test SIM card subscriptions as necessary

Maintained support lab environment

Followed up on SR until closed by customer

Software / Applications

Led operations and HR Administration for Osiris

Redhat Clustering

Tomcat, Apache

Sun Clustering

Nessus, Retina

Windows Clustering

Nagios, Munin, Monit

Oracle RAC / SQL Clustering

Bugzilla / Confluence / Wiki/ Jira

MySQL Clustering

HA Proxy

Windows Server / Exchange / Active Directory

Firewall and Networking Devices

Additional Experience

Firewall and Networking Devices

Vulnerability scans, security patches

Multi Platform Projects Deployment

Project Management – monitoring project deployment status to make sure its inline with proposed timeline, making sure both parties are able to communicate and deliver on time, communicate with customer in case of setback or delay, keeping the project within budget

SNMP Monitoring Tools (Nagios)

Upgrading OS, security patches, bug fixes for both Linux and Windows environment.

Shell scripting

Vendor Management for customers hardware and software solutions; updates, license renewals, warranty issues, new vendor selection

Device Management / Handling / Support (in house devices)

a.Mobile Phones – Iphones, Blackberry, SE, Motorola and Nokia

b.Laptops

c.Dell, HP and Sun Servers

Training Management

d.Design and Provide training for customers

e.Select and send staffs for professional training based on experience and knowledge

Data Link Solutions Sdn Bhd. Malaysia, 2002 – 2008

TECHNICAL MANAGER / SENIOR CONSULTANT

Implemented Firewall and Networking Devices

Managed a team of IT technicians who reports back on daily basis

Deployed projects of different sorts from network implementation to application installation based on the requirement of clients

Engineered and implemented System, LAN/WAN

Setup VPN Tunnel for various international organizations

Configured mail server ( in house and hosting companies)

Developed system security policies for Microsoft Windows, Novell Netware, and Sun Solaris operating systems

Designed and administered intrusion detection systems, vulnerability scanners and firewalls

Advised technology teams regarding system designs; enforced security standards and controls

Administered Redisafe ® implementation and training

Managed and implemented disaster recovery systems

IDS and IPS – Snort

Network Vulnerability Analysis

SNMP Tools

Designed and implemented IT security policies

Appointed as a Network Consultant

Involved in on site customer support on site and off site on all technical issues

Supported systems and maintenance for WinTel

Installed servers and setup for Windows 2003 Server, Active Directory

Administered Red Hat support

Installed, configured and managed Microsoft Exchange Server

Provided server network administration

Installed software and data backups

Configured wireless network setup

SOFTWARE ENGINEER, WEB DESIGNER/PROGRAMMER

Configured wireless network setup

Involved in In-house system development independently or by team work. Wrote computer programs for small and medium scale businesses including daily operational software, payroll, accounting, human resource, online hotel management, clinical and hospital management, financial management automation (insurance) and hardware control via software (weighing scale), school/college management system, club,spa and gym managing system, hotel reservation system

Modified web pages both with or without database components, scripts, and web programming such as asp, java, MYsql, SQL server, php

Designed and implemented database

Managed projects directly, including planning project detail, schedule project progress and allocate necessary resources

Provided technical support, design & development on .Net System

Computer Systems Advisors (M) Sdn Bhd. (CSA) Petaling Jaya, Malaysia. 1999 – 2000

IT ASSISTANT

Troubleshot Unix, NT and Novell Servers

Managed facilities including data entry, batch processing, system backup and reports generating

Performed daily back ups and purges

Provided first level technical support to users

Performed system preventive maintenance

Guided system support and maintenance

Administered servers and networks

Provided technical helpdesk support

Aided and developed solutions to ad-hoc requirement

Technical Skills

Software :

Microsoft Office Applications, Visual Basic, VB Scripts, Oracle, MS SQL Server, MySQL, C, C ++, asp, java, javascript, Unix, Linux, Windows 98, Windows NT, Windows 2000, XP, Exchange, Windows 2008/2012 Server. Windows Vista

Hardware :

IBM Servers, Sun Servers, Cisco Firewall, Switches, Routers, HP Servers, HP Backup Drives, HP Switches, Unix Sun Tape Libraries, Fortigate Firewall, Redisafe Backup and Disaster Recovery System, Wireless Modems (various brands / models)

Volunteerism

Developed programs for youth and children involving various literacy and socio economic developments projects for multicultural students both in Malaysia and East Timor

Organized environmental camps for children and youth in Malaysia

Trained facilitators for development and capacity building for youth and adult programs by Ruhi Institute, Columbia

Trained youths for the “Promoters of Community Well-Being” program, organized around the development of capabilities endows students with an understanding of concepts, knowledge of facts, mastery of methods, as well as the skills, attitudes and qualities they need to lead lives of service to humankind. The capabilities included are grouped in five areas––mathematics, science, technology, language, and service to the community. This project is organized by the SEDS ((Social and Economic Development Services, an NGO for promoting social and economic development.)

Developed moral and virtues training material for children and adults in Malaysia and East Timor

Education and Credentials

University of South Australia, 2000-2002

BACHELOR OF COMPUTER AND INFORMATION SCIENCE

Programming Skills in C ++, Java, UML, ADA, asp, VB

Networking skills in Linux

Advanced Database Design in SQL

UML Designs and Patterns

Data Structures

Project Planning and Management

Business and Economic Studies

Financial Management and International Finance

Stamford college in collaboration with University of Science, Penang Malaysia, 1997-1999

DIPLOMA IN COMPUTER SCIENCE

Programming Skills in C, Visual Basic

Database Design in SQL

Networking Skills in Unix, NT server and Novell

Computer Technical Skills

Multimedia Design

Professional Certifications

1.Project Management Professional (PMP) – course completed. Pending exams

2.Executive Diploma in Project Management certified by PMI

3.Microsoft Projects Certified

4.Search Engine Academy Certified ( for google )

Additional Information

Languages: English (fluent), Tamil (native), Malay/Indonesian (fluent), French (elementary)

Date of Birth: 6th October 1979

Place of Birth: Taiping, Malaysia

Nationality: Malaysian

Blood Group: O Positive

Hobbies: Reading, Travelling, Tennis

Canada PR Status : PR Applied. Express PR will be given upon the confirmation of a job

References

1.MANISEKARAN AMASI

SENIOR PROGRAM OFFICER, COPYRIGHT INFRASTRUCTURE DIVISION

WIPO ( UNITED NATIONS )

acuoyo@r.postjobfree.com

2.MARAN HARIKISTAN

HEAD OF SAP, SHELL ACCOUNT

T-SYSTEMS

acuoyo@r.postjobfree.com

3.DAVID UWEMEDIMO

DIRECTOR, COPYRIGHT INFRASTRUCTURE DIVISION

WIPO (UNITED NATIONS)

acuoyo@r.postjobfree.com

Cover Letter

OASIS SERVICES SUITE

PETALING JAYA MALAYSIA

m: +601********

acuoyo@r.postjobfree.com

(May 9, 16)

Dear Sir or Madam:

Please accept this letter and attached CV as an application for the applied position with your organization.

My professional expertise lies in IT management, networking technology and computer information systems maintenance and I am excited to bring an experienced global perspective to the community.

The position applied caught my attention as it incorporates my professional interests and would allow me to exercise a range of my skills. In charting my rise from an early IT Assistant and Technical Manager to my current role as Regional Support Consultant and Project Manager of a global technology initiative, my experience is substantive and multifaceted. In my current role with the United Nations (WIPO), I have ensured the continual increase of IT operations efficiency while retaining an unwavering attention to the institution’s core values, mission, and objectives. I joined the United Nations (WIPO) at a pivotal time and was entrusted with overseeing end-to-end operations and business continuity of the collective management organizations (CMOs) in the Asia Pacific Region, as well as managing IT technical assistance to CMOs in the framework of the implementation of the WIPO software for Collective Management of Copyright and Related Rights (WIPOCOS System), among other key responsibilities. I was also tasked with certifying that our operations were compliant, reliable, and supportive of client confidence. Thus, with a career history steeped in the marriage of technology and regional business leadership, I am immersed in the trends shaping the industry a hallmark feature of a position applied.

Thanks to these and other experiences, I possess an essential skill set well suited to address the duties and responsibilities of the position applied. In me, your organization will gain the value of a global perspective, clear technical vision, keen management insights, and tireless dedication to short- and long-range success. I am certain that the foundation exists for a fruitful partnership, and I look forward to an opportunity to discuss your needs with you in detail.

I have applied for my Express Entry Visa for Canada with the profile number E000433371 and its under processing. If you decide to hire, I can get the Canadian PR through the Express Entry and will be able to work without any work permit with your organization soon.

Thank you for your consideration, and I look forward to the opportunity to speak with you about my candidacy in greater detail.

Sincerely,

Vinodh Arumugam

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