Assistant Customer Service
Resume:
Sara Walls
**** ** *** ******, ***. *. Ocala, FL 34470
*************@*****.***
QUALIFICATION SUMMARY
Skilled and dedicated Executive Assistant with more than 15 years’ experience coordinating, planning and supporting daily operational and administrative functions.
vDemonstrated capacity to provide comprehensive support for executive-level support.
vAdept at developing and maintain administrative processes that reduce redundancy improve accuracy and efficiency and achieve organizational objectives.
vHighly focused and results-oriented in supporting complex, deadline-driven operations, able to identify goals and priorities and resolve issued in initial stages.
PROFESSIONAL EXPERIENCE
Prime Mortgage Group, LLC-Ocala, FL August 2015-Present
Executive Assistant to CEO and President
Administrative Coordinator-Sales & Support
NMLS Number: 1422732
Assistant to CEO and President
Provided support to Mortgage Loan Originators
Worked closely with CFO to reconcile Bank Statements, accounts payable, receivable and General Ledgers.
Managed Appraisal Desk and HMDA-Government Reporting
Created Marketing Material customized for Loan Originators
Purchased office supplies, hardware and software.
Provided low to moderate technical support for staff
Designed Excel spreadsheets, documents, and presentations
Effectively managed license and membership renewals
Compliance Clerk/Appraisal Desk/Processor
Heritage Bank of the South - Ocala, FL - August 2013 to July 2015
Managed Appraisal Desk orders for Mortgage Department
Responsible for HMDA Compliance and reporting
Provided Customer service and support
Created and managed Trailing Document database
MERS registration and transfer
Review and verify borrower’s income, credit report, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.
Medical Equipment Project Coordinator
RTKL Dallas, Texas –June 2008 to June 2013
Created, issued, and maintained Architecturally Significant Equipment Book to Field Contractors and Engineers.
Coordinated work efforts with CAD Technicians to ensure proper placement of equipment.
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
Procurement and Purchasing-Prepared purchase orders and send copies to suppliers and to departments originating requests.
Ensured timely resolution of any issue or project deliverable.
Executive Assistant
MarketStreet Enterprises-Nashville, TN-June 2005-June 2008
Directed day-to-day office operations, providing support to company CEO/Founder and President
Coordinated and arranged business travel for Executives as requested.
Handled and organized Executives calendar.
Drafted Letters, agendas and took meeting minutes.
Prepared Expense reports
Administrative Assistant-Marketing Department
SILVER SPRINGS THEME PARK SILVER SPRINGS FLORIDA - February 2004 to April 2005
Screened incoming call, serving as first line of customer/vendor support, escalating critical issues to executives.
Organized the details of special events, corporate agendas and itineraries.
Handled production and timely distribution of marketing materials and reports
Conducted research, created project reports and developed presentations.
Computer Skills
Microsoft Suite (Excel, Word), Outlooks, FOXIT PDF, Adobe, QuickBooks, Mortgage Proprietary Software-Open Close, Encompass, BytePro.
Military Experience
1997-2001 United States Marine Corps.
Oversaw the wide variety of administrative functions for the Twenty-nine Palms Military Base. Successfully merged all units into one working Administrative Site, IPAC.
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