I. Joel

Position : Service Engineer (Head Service)

E-Mail : acuot2@r.postjobfree.com

Mobile : +91-988*******

Working as Service Engineer ( Head service) in The Torque

Overall 7+ years of experience in Mechanical Industry and Automobile Industry (Mercedes-Benz & Toyota- Lexus).

Key skills

Expert advisory abilities along with strong communication skills

Excellent problem solving skills that help detect and analyze a problem and find solutions

Strong observational and investigative abilities that help detect a problem

Ensuring Customer Satisfaction leads to increase CSI Score

Capability of handling responsibilities as individual and as part of team

Academic Credentials

B-Tech. Mechanical Engineering, 2009-2012, Dr. MGR University, Chennai

Diploma in Mechanical Engineering, 2005-2008, St. Michaels Polytechnic, Chennai

Software Proficiency

Product Training (Mercedes-Benz)

Product Training (Lexus)

IC Engine Maintenance (Toyota-Kirloskar)

Work Experience

Experience with The Torque (with AB group & Parveen Automobiles ) Duration: Jan 2016 to till date

Position: Service Engineer (Head Service)

Prime responsibilities include

Identifying new Customers for Service marketing leads Business development

Bring business from new and exiting customers

Coordinating with technical team and giving technical support to Customer.

Arranging technical training to technicians and Service team with schedule.

Introducing new plans and process leads to improve Service quality.

Coordinating with Insurance organizations improving business .

Ensure getting additional approval if required and informing the customer on revised delivery time.

Selling add-on services in benefit of customer as well as Organization & achieving targets.

Building up strong rapport with existing & new clients

Coordinating with vendors and ensure supply of Spares, Materials in time.

Make calls regularly to the client's, updating them on new offers.

Preparation of daily work in progress report showing in hand revenue to the management.

Experience with Dynatrade - Lexus (Saud Bahwan Group) LLC. UAE(Abudhabi) Duration: July 2013 to July 2015

Position: Sr Service Consultant

• Advise customers about necessary service for routine maintenance.

• Help identify a mechanical problem by questioning the customer or

doing a visual inspection or road test with expert technician.

• Confer with customers about inspection results, recommend corrective

procedures, and prepare work order for needed repairs.

• Prepare a repair order showing time, cost, labor estimates for service.

• Sell Add-on services in the benefit of customer as well as dealership.

• Explain the work performed and the charges to the customer.

• Handle customer complaints/concerns after PSF calling.

• Preparation of daily work in progress report showing revenue .

Experience with Mercedes-Benz (Trans cars) Duration: Feb 2011 to April 2013

Position: Service Adviser

Prime responsibilities include:

Advise customers about necessary repair & general maintenance

Help identify a mechanical problem by questioning the customer or doing a visual inspection and road test

Inspect, check and maintain Mercedes Benz safety systems

Providing Technical Solution as per Mercedes Benz specification

Confer with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.

Prepare a repair order showing time, cost and labor estimates for service

Write a brief description of the problem on the repair order to help the mechanic correct the problem

Explain the work performed and the charges to the customer

Close co-ordination with clients and ensuring their satisfaction

Coordination with the Technical Staff to ensure on time completion of the job.

Preparing quotations and invoices for the insurance, extended warranty

Ensure timely delivery of the vehicle with an excellent customer service at the reception

Experience with Toyota Duration: Jan2009 to Feb 2010

Position: Service Adviser

Prime responsibilities include:

Greeting & Consulting the customer

Conducting the walk-around inspection along with the customer

Providing Technical Solution as per Toyota specifications

Prepare repair order showing time, cost, and labor estimates for service.

Close co-ordination with clients and providing services for customer satisfaction.

Explain the work performed and the charges to the customer

Timely delivery of the vehicle with an excellent customer service at the reception.

Personal Details

Date of Birth : 19/10/1986

Marital Status : Single

Nationality : Indian

Language Known : English, Tamil, Malayalam, Arabic –Learning.

Will gladly furnish details about the information’s given above when required.

Place: Chennai ( South India) I. Joel

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