CURRICULUM VITAE

SIYABONGA MABASO

PERSONAL DETAILS

ID Number 860-***-**** 082

Cell phone Number 072******* or 079-***-****

Nationality South African

Dependents 01

Gender Male

E-mail address acuoo8@r.postjobfree.com

Home Language Zulu

Driver’s License Code 08/B

Marital status Single

Other languages English, Zulu, Afrikaans and Sotho

Address 2810 BJ home Mabanga street

Sakhile Standerton

2431

Skills and competencies

Analytical and innovative thinking and problem solving ability

Ability to maintain confidentiality and an excellent computers skills

Attaining objectives through teamwork processes

Hardware and software skills, installation and upgrading software’s

Windows XP to windows 8, Microsoft office (2007/2010)

Excellent typing skills, fast and accurate (35 words per minute)

Very good customer service and understanding customers’ needs

Internet support and IP addresses knowledge

Good interpersonal relation and excellent written and verbal communication skills

Excellent accounting skills and computerized accounting ( pastel)skills

Neat, well presentable and ability to work under pressure and deliver to deadlines

Excellent planning skills and ability to work independently

Working Experience

1.Company Name : Vodacom SA (R n S Consulting)

Position Held : In-Store Data Expert

Duration : June 2011 to Date

Duties

Set up emails, internet, modems, navigation, phone as modem, routers, MMS and SMS etc

Software install, support, update and malware

Testing modems, sim cards, routers, network and device training

Troubleshoot and diagnosis.

Devices activation and support

Anti-virus installation and support

Mobile applications support, installation, update and store accounts

Data backup, synchronizing and transfer

Firmware and software upgrades

Responsibilities

Ensure continuous follow-up on transaction being processed and measure the applicable turnaround times

Create a welcoming environment by assisting Consultants on the frontline with irate customer and resolve escalated queries of a technical nature

Excellent time management will be expected to ensure that the customer receives optimum service delivery in optimum time which remains productive to the trade outlet as well. Control of queuing times and first time right support. No repeats of same fault support for the same customer

To render support in the mobile data arena for Vodacom in an efficient, effective and professional manner which constantly meets the specific performance standards

Remain abreast of the latest developments in the Mobile Data arena.

Expert knowledge of Company's products and other mobile solutions

Communicates effectively of customer queries, both orally and in writing, with subordinates, colleagues, clients and customers at all levels of seniority.

To provide support with specialized queries relating to various devices and technologies through all Customer contact channels i.e. telephonically, written, fax and Internet.

To guide Customers to set-up various devices with the appropriate settings to enable the use of various devices and technologies whilst speaking to them.

To resolve problems associated with escalated technical queries with the relevant stakeholders.

To conduct extensive trouble-shooting associated with escalated technical queries around these interfaces, devices and technologies.

Assist in developing a central repository of knowledge pertaining to mobile data services for use by all of Vodacom i.e. Customer Care and support personnel.

Assist in supporting Vodashop support structures around mobile data products.

Maintain efficient, effective and professional service levels in a manner that constantly meets the required performance standards

Equipped to respond to technically related queries in terms of supplying Customer’s with information.

Interface to third parties for support on mobile data products offered by Vodacom.

2.Company Name : Vodacom SA (Quest Staffing agency)

Position Held : Data Call Centre Agent

Duration : July 2009 – May 2011

Reason for leaving : Career Growth

Duties and Responsibilities

Support with Software installation, upgrading and uninstalling

Email setup on different email clients and on the Cell phone

Data bundles activation and Blackberry services support (BIS and BES)

Data Support over the phone for internet connection with Vodafone Modem, Benelux, Globetrotter, Apple Mac and Routers

Troubleshooting internet connection on cell phones, I-phone and I-pad and Laptops

Advising on roaming charges on data and telephonic services and activation

Assisting client with broadband ADSL queries.

To train and follow procedures regarding legislations such CPA, SHEQ and Ethics.

Internet support and AP addresses assistance

EDUCATION DETAILS

Learning Institution : Khunjiliwe High School

Qualification :Grade 12

Year : 2005

Major Subjects : Zulu, English, Afrikaans, Biology, Physical Science and Mathematics

Learning Institution : IT Business Campus

Qualification : Networking specialist

Year : 2008

Major Subjects : Microsoft Windows XP, Linux +, A+, N+, Security +, MCSE 2003, MCDST,CCNA CISCO

Additional Training

Vodacom academy : Data training and mobile network skills (2009)

REFERENCES

Contact person : Craig

Company : Vodacom Shop Brooklyn

Tel : 012-***-****

Cell : 076-***-****

Contact person : Sieraj Ismail

Company : RnS consulting

Tel :021-***-****

Cell :082-***-****/071-***-****

Contact person : Shownize

Company : Vodacom SA (Quest Staffing Solution)

Tel : 011-***-****

Contact this candidate