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PROFESSIONAL SUMMARY

An energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges. Innovative professional with proven ability to identify, analyze and solve problems to increase satisfaction. I have the following as the highlight of my qualifications:

Have on hands experience on Networking devices and services.

Experience configuring and staging Juniper and Cisco devices.

Possessed great communication skills demonstrated through working as a manager assistant, market investigator, and able to make great impressions with customers

Obtained solid working knowledge in C++, Database analyzing through extensive debugging and testing training during labs and project from several computer science courses.

Developed extensive leadership, teamwork skill and problem-solving skills through working as a network provisioner during the 16 months of co-op term. WORK EXPERIENCE

CO-OP EXPERIENCE

Service Provisioning Engineering Analyst Dec 2012 - May 2014. Hydro One Telecom – Toronto, Ontario, Canada

DUTIES

Established a list of quality control mechanisms for future success of the Client Care department which will be used to maintain the accuracy and integrity of Granite Inventory/Xng, topology diagrams, and CA eHealth Monitoring tool

Spearheaded the creation of the Provisioning Guideline manual which has become the standard in-depth technical reference for the Provisioning Operations department

Utilized accuracy and thoroughness when designing network diagrams for new customer circuit

Demonstrated analytical reasoning when solving issues for other departments, such as resolving anomalies in the Telecom Database or diagrams

Demonstrated leadership; mentored co-op students and successfully aided their transition into the current work environment

Developed positive working relationships my team, built trust and rapport with existing customers and other teams/departments

Demonstrated problem-solving skills; Solved 100+ problem tickets in HP Service desk for the Provisioning department monthly during 16 months of the co-op term.

Configure and maintain complex enterprise application systems such as HP Operations Manager(OML), HP Network Node Manager (NNMi), HP Open View Service Desk

(OVSD), Telcordia Granite Inventory, HP Service Manager, Concord eHealth One Click, HP Business Service Management (BSM) and Business Process Management (BPM).

Developed new strategies to enhance current provisioning resources, such as adding revision history into diagrams, suggesting fields and methods to improve the accuracy of the telecom database, proposing yearly audits to be performed between local loop partners. REFERENCES – AVAILABLE

ON REQUEST

PERSONAL INFORMATION

OBJECTIVES

SKILLS

ADDRES

19B-187 Park Street South,

Hamilton. ON L8P 3E.9

PHONE

(C) 289-***-****

EMAIL

acuojh@r.postjobfree.com

To apply my skills and

experience in a reputable

organization while continuing to

learn and expand my knowledge

of emerging professional trends.

COMMUNICATION

CUSTOMER SERVICE

TEAM PLAYER

GOOD LEADERSHIP

SUPERVISORY SKILLS

TIME MANAGEMENT

GENERAL WORK EXPERIENCE

General Manager Assistant May – Sept 2009, May – Sept 2010. Glodland Electronic Co., Ltd. – Dongguang, Guangdong, P.R.China. DUTIES

Assisted General Manager to coordinate with all functional heads for business objective and company plan alignment.

Helped General Manager to setup itinerary for a various meeting, business trip and appointment with customers. PROFESSIONAL SKILLS

ACTIVITIES AND INTERESTS

Hobbies – Home studio voice recording, Photography, Travelling, Piano and Drums.

Personal Traits - Confident, ambitious, dynamic, creative and friendly. EDUCATION, ACHIEVEMENTS & AWARDS

McMaster University – Hamilton, ON Dec 2015.

Honours Bachelor of Applied Science with co-op in Business Informatics

A unique four-year co-op program plus one year more co-op experience which combines a computer science degree with the core teachings of a business/commerce degree.

Relevant Courses and Projects

Data structures and Algorithm, Software design fundamentals, Theory of computation, Software specification and correctness, Software requirements and Security Considerations

Introduction to programming, Elementary computing and Computer use, Principles of programming, Experienced programming project on C++, Java, Python; knowledge about hardware and software on personal and business computer use

Financial accounting, Managerial accounting, Organizational behavior, Human resources management, Introduction to marketing, Operations modeling and analysis, Project Management, Management issues in e-business. ACHIEVEMENTS & AWARDS

THE NG MAN-CHUNG MEMORIAL SCHOLARSHIP Sept. 2009. McMaster University-for high grades Visa student on entry level

Mentor, McMaster mentorship program 2010 – 2011.

Student Member, McMaster Investment Club(MAC IC) 2010 – Present.

Amateur Photographer. With Canon 5D Mark ii DSLR and Canon 28-70 L USM lens Software

● Advanced experience in using Microsoft Word, Excel, PowerPoint, Project, Visio, Adobe Photoshop, SAS, HP service desk

● Experience using HTML code to design webpages,networking and security skills, database skills

● Experience in programming languages including Java, C++, Haskell and Python

● Advanced experience in Windows Operating Systems, Web Services

● Extensive hands on experience on database management through the 16 months co-op Telecommunication

● In depth understanding of OSI and TCP/IP protocol

● Understanding of MPLS VPNs, Virtual Networks and Private Routing (VRF)

● Experience configuring and staging Juniper and Cisco Customer Edge Routing and Switching equipment (7606, MX480, SSG, ASR)

● Solid comprehension of Partial and Full mesh network topologies Language

● Fluent in English, Mandarin and Cantonese, both verbal and written

Contact this candidate