Customer Service Representative

Jeffery G. Duncan

*** ****** ***** *****

Radford, VA 24141

540-***-****

acuo9t@r.postjobfree.com

Profile

•Focused on “great service beats fast service” directive

•Exceptional ability to stay attentive when dealing with customers

• Clear communication skills aimed at understanding customers’ needs

•Proven ability to grasp product knowledge and relay product information in a concise manner

•Analytic thinking aimed at resolving customers’ issues in a proactive manner

• Detail-oriented and efficient in providing customer service in adverse situations

• Well-versed in adapting different ways under pressure in order to meet deadlines

•Know how of varying negotiation and persuasive manners

•Good understanding of customer psychology aimed at providing individualized customer services

•Track record of using tact when handling irate customers and others

•Self-presentation and positive attitude

•Exceptional organizational skills and adaptability

•Savvy with modern technologies including use of the computer (MS Excel, Word)

•Flexibility to work in an ever-changing environment

•Excellent follow-up and after-sales service skills

Work History

Southwest Virginia Moving and Storage, Radford, VA – Sales Associate

Duncan Honda, Christiansburg, VA – Sales Contracting Associate

Lenzkes Clamping Tools, Inc., Christiansburg, VA – Sales Associate

New Horizons Church, Radford, VA _ Church Council Volunteer

Education

New River Community College – Dublin, VA, A.S. in Business Management (1996)

References Furnished Upon Request

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