Customer Service Training
Resume:
Serena L. Shenault
Houston, Texas 77099
***************@*****.***
OBJECTIVE
To utilize my proficiency and professional expertise in customer service.
SUMMARY OF QUALIFICATIONS
I have over ten years of experience in customer service
Great organizational skills
Outstanding professionalism
Strong leadership abilities
Managerial experience
Excellent team player capabilities as well as working independently
Exceptional problem solving skills
Superb time management skills
PROFESSIONAL EXPERIENCE
MIA Education and Employment Agency- Computer Lab/Office Assistant
February 2016-April 2016
Assist clients with job searches using computer technology. Conduct mock interviews and individual interview coaching sessions. Facilitate life-skills training workshops for clients in vocational rehabilitation. Transport clients to job interviews and pre-employment drug screenings. Perform administrative office duties such as answering the phones, preparing invoices for vendors, completing monthly progress reports on clients and setting up job interviews with potential employers.
Marriott-Front Desk
October 2014-January 2016
Provide customers with efficient customer service during check-in and check-out. Answer any questions the guests may have about their stay with Marriott. Provide all information needed about any concerns. Educate all guests of the services Marriott offer. Suggestive sale any products that may be of importance to the guests.
Private Duty Caregiver
June 2014-October 2014
Followed care plans given by the doctor as well as Managed patient schedule which includes: doctor visits and recreational activities. Prepared meals, ran errands, light housekeeping, and laundry. Provided overnight care if requested by patient. Assisted patient with physical therapy and exercise activities.
Mesa Airlines-Flight Attendant
March 2003-May 2014
Provide professional and courteous service to ensure airline passenger safety and comfort during flight. Verify tickets to ensure security as well as accuracy. Brief all passengers on safety equipment and emergency contingency readiness. Prepare Customs Declaration forms, incident reports, and coordinate aircraft interior maintenance requirements. Prepare and serve food/beverages during flight. Perform post flight cabin duties in an orderly and timely manner. New hires are placed under my supervision as an Initial Operating Experience (IOE) flight attendant which includes monitoring their capabilities, customer service skills, and rate their overall performance during the flight.
Education/Training
April- 2016 Certification W2W Training Center-The Basics of Leasing
March- 2003 Certification in United Airlines- Flight Attendant Training
May- 2002 Malcolm X College
June- 2001 Calumet Career Preparation Academy
Contact this candidate