Customer Service Microsoft Office

Melanie Elaine Daniel

**** **** ******* **** *** • Baroda, Michigan 49101● 269-***-****

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Objective: Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Education

Bachelors in Business Administration, University of Phoenix, Portage, Michigan

Graduated January 2016

Associates in Business, University of Phoenix, Portage, Michigan

Graduated October 2013

Work Experience

Digital Media Specialist, Whirlpool Corporation August 2012 - Present

Lead position addressing customer concerns on all Whirlpools’s branded and monitored social media spaces

Using policy matrix but also taking a logical and practical approach to help restore customer faith in our company and products.

Payment Exceptions Team, Whirlpool Corporation January 2014-March 2015

Ensured payments were set up to trade partners, service partners, product exchange teams, and dealers through Service Bench

Working with trade services as needed to receive payment in this special project team.

Chat Team, Whirlpool Corporation July 2011 – August 2012

Answered customers through our chat system when they visited one of the branded websites on Whirlpool, Maytag, KitchenAid, and Amana

Address questions and concerns from prebuy to after sale.

Correspondence, Whirlpool Corporation May 2009 – July 2011

Safety correspondence lead over the team in Benton Harbor, Michigan and in Cleveland, Tennessee.

Addressed customer issus through email and letters while maintaining the matrix guidelines

Using soft skills to ensure the best outcome for the customer and the company

Front Line Call Representative, Whirlpool Corporation June 2007 – May 2009

Addressed customer Issues

Administering warranty information

Reporting inefficiencies to management as needed to continue the lean process of the business.

Skills

Multiple Computer Systems:

SAP (Parts and Ordering System, OnDemand Social Media Systems)

Microsoft Office (Excel, PowerPoint, and Word)

eCRM Customer Service Integrated System

Spredfast Marketing and Social Media Management Reporting Application

Prior experience in an HR role, Marketing, and Sales

Certificates

Customer Service Champion, July 2015

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