Customer Service Representative

TAPANG, LEA FABIAN

#****-* ********* **., ********** Subd.,

Angeles City, Philippines

Mobile Phone : +639*********

Email Add : *********@*****.***

OBJECTIVES : To enhance my ability and knowledge in becoming a professional customer service representative which maybe deemed appropriate to my capabilities and qualifications.

EDUCATIONAL ATTAINMENT:

Tertiary : Angeles University Foundation

Angeles City, Philippines

JUNIOR SECRETARIAL COURSE

Graduated: March 1991

Secondary : Holy Angel University

Angeles City, Philippines

Graduated: March 1988

PROFESSIONAL BACKGROUND:

Apr 2010 - Aug 2010

Customer Service Agent

UPS Central Luzon, Philippines

Industry :

Call Center / IT-Enabled Services / BPO

Specialization :

Customer Service

Role :

Customer Service - General

Jun 2009 - Dec 2009

Customer Service Representative (CSR)

NCO Clark Philippines Central Luzon, Philippines

Industry :

Call Center / IT-Enabled Services / BPO

Specialization :

Customer Service

Role :

Customer Service - General

Company : Cyber City Teleservices, Inc.

Location : CSEZ Clarkfield, Pampanga

Position : Customer Service Representative

Dates of Attendance : March 2007 – November 2007

Responsibilities:

Respond to incoming customer inquiries by following techniques provided and approved by training. Effectively handle incoming customer call/e-mail inquiries within established periods. Deals and coordinates with co-agents, client callers and operations/production/ team managers.

Company : Century Resort Hotel

Location : Balibago, Angeles City

Position : Front Office Clerk

Dates of Attendance : December 1997 – January 2001

Responsibilities:

Answers telephone, screen and direct calls. Take and relay messages. Deal with queries regarding hotel. Make reservations. Greet and register guests, explain policies and hotel features. Check -in and check-out hotel guests.

Company : Angeles City Cable Television Network, Inc.

Location : Angeles City, Philippines

Position : Customer Relation Officer

Dates of Attendance : January 1997 – October 1997

Company : Dau Telephone Company

Location : Dau, Mabalacat, Pampanga

Position : Office Clerk

Dates of Attendance : June 1995 – June 1996

SEMINARS/ TRAININGS ATTENDED:

-Global Call Center Education Program

CCIS Educational Foundation, Inc

CSEZ Clarkfield, Pampanga

Dates of Training – March 21 – May 16, 2007

-Finishing Course For Call Center Agents

Call Center Academy

Gloans Building, Angeles City

Dates of Training – February 20 – March 1, 2007

-Secretarial Practicum Training Program

The United States Air Force

Clark Air Base, Phil

Dates of Training – December 10, 1990 – February 21, 1991

PERSONAL INFORMATION:

Date of Birth : March 22, 1971

Place of Birth : Angeles City, Philippines

Nationality : Filipino

Religion : Catholic

Civil Status : Married

Languages : English, Filipino & Pampango

Availability : Anytime

REFERENCES:

Mrs. Evelyn Yumul

Marketing Director

The Medical City, Clark

Dr. Nelson Ayson

Surgeon

St. Catherine Medical Center

Ms. Joahna Tang

General Manager

Century Resort Hotel

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Applicant’s Signature

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