Customer Service Manager

Location:

Cypress, TX

Salary:

$33.,000 - $40,000

Posted:

May 09, 2016

Contact this candidate

Resume:

***** ******* ***** ***** *** ****

Cypress, TX **429

Phone 832-***-****

E-mail acuo63@r.postjobfree.com

Barbara A. Rodriguez

Work experience

**/** – 03/16 TEXSPORT, Houston, Texas

Customer Service Representative

Responsible for Customer Service Calls:

Replace defective equipment and order replacement parts for customers.

Responsible for detecting fraudulent claims for replacement equipment.

Printed all internet orders and billed at end of day.

Maintained inventory for all customers.

Responsible for Credit Memo’s for online customers and others as directed.

Filed claims with UPS/FEDEX and other transportation companies.

Other duties as required.

Currently use Microsoft 2007, MS Outlook, Excel and Word.

10/06 – 07/2011 Compliance Review Services, Inc., Houston, Texas

Administrative Assistant to the Marketing Executive and CEO

Responsible for editing and production of policies and procedures for all clients.

Fill out government applications for Home Health/Hospice Agencies to obtain State and Federal licensure.

Responsible for special internet research projects for CEO.

Maintain Client and Fax List, Scheduling Log and Employee databases. Also responsible for maintaining the Legal Case log: logging, distribution and shredding of legal cases.

Compile weekly reports for CEO and Consultants.

Answer all incoming calls and direct to appropriate individual, mail distribution, coordinate FEDEX/Courier pickups, and Customer Service responsibilities.

Assist in marketing where possible.

Currently use Microsoft 2007, MS Outlook, Excel and Access.

06/2004 – 11/05 The ABS Companies/GCA Services Group Inc. Houston, Texas

Customer Service Representative

Updated the customer service database with customer information, date of most recent contact, results of the survey, and latest Joint Committee Quality Review information for approximately 700 customers

Maintained contact with set portfolio of customers, every six weeks, obtaining the degree of satisfaction with the operating region’s service and communication

Relayed via e-mail information to the responsible Regional Managers pertaining to specific accounts where customer issues were raised during the Customer Telephone Survey; placed he account on the Buildings at Risk Form

Kept track of all problem accounts and followed up in a timely manner to determine if issues had been resolved; removed accounts from Buildings at Risk Form after resolution verified; relayed any unresolved issues to Regional Manager, Sr. Regional Manager and Regional Vice President and additionally followed up with a telephone notification to the Regional Vice President

Worked towards achieving a goal of 100% retention rate of customers

Compiled weekly updates of problem accounts including prior status and current status

Assisted in the selling of “job work orders” where possible

Account Development Manager

Worked with sales team to develop contact with potential clients; this included company research, relationship building with prospect, both verbal and written, appointment setting for salesperson and prospect follow-up as needed.

Worked with Excel, MS Outlook and File Maker Pro, and MS Word.

04/1996 – 01/2008 BAR Investigation, Inc. Missouri City, Texas

Office Manager 04/1996 - 10/1999

Contract Employee 10/1999 – 01/2008

Trained personnel in the use of the internet, database searches, procedures to locate, performing investigations on individuals for clientele, and performing collusion investigations for insurance companies

Responsible for the accuracy of all reports, client billing, payroll, and taxes

Provided support, installation, and maintenance of all PC software and PC Hardware

Worked with software including PC Anywhere, Word Perfect, MS Word, Windows 3.1/97/98/2000, AOL internet services, and other vendor supported software

09/1990 - 09/1996 Mellon Mortgage, Houston, Texas

System Security / System Administrator

Responsibilities included installing and maintaining system software for eighteen Wang VS300, VS5000, VS6000, and VS8000 Computer Systems

In charge of trouble shooting PC hardware/ software (both operating and application) and user problems

Monitored and administered all system security functions for local and remote sites

Installed starter kits for networking X.25 communications to bring ten new remote systems online with the network

Prepared systems for audit inspections, supervised hardware and software purchase’s for PC’s, in charge of PC/VS connectivity of all PC’s (local and remote), and made recommendations to users for PC upgrades

Served as Acting Manager for Information Services and Software Services in the absence of the manager

09/1987 - 09/1989 US Army INSCOM – FCA Fort Meade, Maryland

Database Administrator - Civil Service GS-12

Designed, implemented, and maintained databases for the US Army Foreign Counterintelligence Activity

Was responsible for a total of twenty-six Databases written in DBASEIII, DBASEIII+, BASIS, ASKSAM and Wang PCDB

Served as the System Administrator using a Wang VS85

Provided PC software support and was in charge of trouble-shooting user problems

Served as Project Leader for automation support in successful Counterespionage Investigations

Received a Sustained Superior Performance Award (1988)

Received a Meritorious Achievement Award (1988)

05/1984 - 09/1987 Eighth US Army Division – Seoul, Korea

Supervisor/Systems Analyst - Civil Service GS-12

Served as Chief of Personnel Support Branch and Chief of Logistical Support Branch

Directed, planned, and supervised work of subordinates and branch functions, set priorities, and prepared schedules of completion for all projects

Was responsible for analysis, design, documentation, testing, implementation, and maintenance of Command Unique Personnel and Logistical Applications of the Eight US Army and related agencies

Consultant for users acquiring ADP equipment and recommending the proper configuration to suit individual requirements

Constantly monitored all personnel and logistical systems and modified JCL to meet user requirements and insured all systems ran properly

Technical advisor to staff and line elements of the organization on all aspects associated with personnel and logistical functional user support

09/1972 – 01/1984 US Army - Staff Sergeant

Computer Systems Programmer/ Analyst

Installed system software on a Honeywell Level 6 Computer

Installed, maintained, and monitored executive software routines and packages used as monitors, drivers, or communications based access methods required to support interactive terminals

Configured and implemented interactive timesharing systems

Monitored performance characteristics and modified configuration parameters for system optimization

Received Joint Service Commendation Medal (1983)

Received Army Commendation Medal (1983)

Received National Defense Service Medal (1972)

Education

1979 Austin Peay University - Clarksville, Tennessee

Undergraduate Studies in Business Administration and

Computer Science

1987University of Maryland - Baltimore, Maryland

Undergraduate Studies in Business Administration and

Computer Science