CURRICULUM VITAE

OF

MONARENG MAMOSA

PERSONAL DETAILS

SURNAME : MONARENG

FIRST NAME : MAMOSA ELLEN

DATE OF BIRTH : 21 / 08 / 1988

IDENTITY NUMBER : 881***-****-***

NATIONALITY : SOUTH AFRICA

GENDER : FEMALE

MARITAL STATUS : SINGLE

HOME LANGUAGE : SOUTH SOTHO

OTHER LANGUAGES : ENGLISH,ISIZULU & OTHERS

RELIGION : CHRISTIAN

HOBBIES : READING BOOKS

HEALTH : EXCELLENT

CONTACT DETAILS

RESIDENTIAL ADDRESS : 267 A NALEDI KHOARE STREET

POSTAL ADDRESS : PO BOX KWA-XUMA

1868

CELL NUMBER : 084-***-**** / 074-***-****

EMAIL ADDRESS : mosamonareng @gmail.com

EDUCATIONAL

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : PRUDENS SECONDARY SCHOOL

HIGH GRADE PASSED : GRADE 12

SUBJECTS PASSED : MATHEMATICS, ENGLISH, ACCOUTING, and BUSINESS ECONOMIC, ECONOMIC

VERNECULAR

YEAR OBTAINED : 2006

TERTIARY QUALIFICATION

NAME OF INSTITUTION : THEME COLLAGE

COURSE : CALL CENTER

PROGRAMS : INBOUND & OUT BOUND,TELEPHONE ETIQUETE

COMMUNICATION SKILLS, INTERVIEW TECHINIQUE

INBOUND CALL MANAGMENT

BASIC & ADVANCE CUSTOMER SERVICE

DEBT COLLECTION, NEGOTIATING & ASSERTIVENESS

QUESTION & LISTERNING SKILLS

WORK EXPERIENCE

NAME OF COMPANY : BAYPORT FANACIAL SERVICE

POSITION HELD : SALES CONSULTANT (CALL CENTRE)

DUTIES : SELLING CONTRACT PHONES & MAKING LOANS

ADDRESS : NO 82 METROPOLITAN OFFICE WESSELS STREET

RIVONIA

DURATION : FROM MARCH/ 2009 TO DECEMBER 2009

NAME OF COMPANY : HOLIDAY CLUB

POSITION HELD : CALL CENTRE

DUTIES : PROMOTING HOLIDAY CLUB

ADDRESS : NO 87 A SILVERSTONE CRESCENT

KYALAMI BUSINESS PERIC

DURATION : FROM MARCH 2011 TO DECEMBER 2011

NAME OF COMPANY : CENTROSPHERE

POSITION HELD : SALES CONSULTANT (CALL CENTRE)

DUTIES : PROMOTING INSURANCE POLICY

ADDRESS : NO 91 HILLVIEW BUILDING

OAK AVENUE RANBURG

DURATION : FROM JAN 2012 TO JAN 2013

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