Executive Assistant
Resume:
Patricia L. Benvenuto
Monroe, New York 10950
Home: 845-***-**** acunyu@r.postjobfree.com
PROFESIONAL PROFILE
Significant accomplishments spanning all aspects of administrative support, management, leadership, program and project management, operations, human resources, client and sales support. Successful administration, personnel management, business development and organizational consulting experience. Proven expertise in organizational restructuring, facilitation and course development. Demonstrated excellent administrative, organizational and communications skills. Recognized for leadership, creativity, collaboration and unique approaches in a complex demanding work environment.
PROFESSIONAL EXPERIENCE
ARC of Rockland January 2011 – Present
Executive Assistant (2011-Present)
Provide administrative support to Associate Executive Director for Quality Services and Director of Clinical and Family Services. Represent departments and ARC of Rockland in highest professional manner as well as maintain confidentiality. Prioritize demanding schedule for both executives as well as Director of Family Services. Maintain and publish caseload listing on Microsoft Access as well as Incident Management reports.
Responsible for Family Reimbursement Program ensuring all regulations are met and funds are disbursed equitably. Maintain cover sheet with approvals and required information on Excel. Interface with Committee Members to initiate meetings and review emergency requests. Prepare quarterly reports for Director of Clinical and Family Services.
Support Council for Quality and Leadership efforts ensuring all requirements to maintain accreditation are maintained. Assist Director of Quality Improvement in monitoring goals and develop and maintain spreadsheets. Organize CQL retreat ensuring all details were completed.
Manage projects as assigned utilizing administrative skill, system knowledge, creativity and leadership.
Support Chief Compliance Officer and Compliance Director in formatting, circulating, tracking and publishing all policies and procedures. Ensure policies and procedures are on the “G” drive accessible to agency personnel.
Assist supported executives with PowerPoint presentations and organization charts as required.
Perform administrative duties such as time and attendance, purchasing, organizing professional meetings, maintaining petty cash, filing, etc.
Back-up Executive Assistant to CEO as required.
IBM Corporation 1970-May, 2009
Sales Education Program Manager (2008-2009)
Developed and deployed a sales and delivery education curriculum in support of a revised Go-To-Market strategy.
Established new hire orientation process to quickly on-board employees and immediately enhance their productivity.
Managed an annual multi-million dollar education budget.
Assessed employee’s skill gaps and developed the resulting education roadmap.
Assisted in the deployment of a competitive sales campaign including monitoring and reporting results.
Sales Support Program Manager (2007-2008)
Compiled and analyzed sales pursuits and provided recommendations to improve win rates.
Created Competitive Selling Council to assist in developing competitive sales strategies and campaigns.
Collected and tracked Client Reference Program for use in deal pursuits.
Project Office Manager Communications Sector (2006-2007)
Managed a team of 45 employees supporting accounts in the Communications Sector. Executed on all facets of personnel management, budgeting and resource utilization for client engagements.
Implemented and managed all areas of security, audit and business controls.
Compiled, analyzed and prepared business attainment/sales pipeline recommendations for leadership team resulting in improved opportunity management.
Developed processes and procedures to compile, analyze and report on business metrics.
Professional Development/Resource Deployment Manager (2000-2006)
Managed all personnel functions for an IBM Consulting Practice and Project Executive Enablement team.
Coordinated the placement of 20 consultants on over 75 client engagements.
Performed skill gap analysis and provided resulting skill and professional development strategy.
Tracked and reported utilization trends and analysis for workload and headcount management.
Served as organizational Human Resource coordinator for recruiting, interviewing, hiring, development, resource assignments and implementation of resource programs to meet organizational commitments.
Set strategic direction, funding and delivery model and refinement of consulting practice methodology.
Collaborated on the development of value creation strategies to improve the depth and breadth of offerings.
Re-engineered processes and programs to increase organizational efficiencies and effectiveness.
Provided coaching and mentoring to consultants in pursuit of consulting certification.
Served as trusted advisor to Program Director providing insights/recommendations to improve business results.
Professional Development Manager/Education Program Manager (1998-2000)
Managed 65 Contract Managers and 20 employees nationally for the Contract Assisted in the development of Contract & Negotiation’s strategic/tactical business plan.
Developed/deployed and managed resource and education plan for the organization.
Compiled contract data points from global reviews and provided recommendations to executive management.
Served as focal point for all client issues as well as ensuring an efficient and appropriate resolution.
Managed proposal center in support of Strategic Outsourcing engagements.
Leadership Development (1991-1998)
Facilitated management development programs focused on policy, practice, leadership, performance management.
Facilitated and developed Diversity Training Programs
Facilitated organizational change training for external clients.
Developed and delivered internal and external Global classes such as; Global Management Workshop (Belgium), Management Training Seminar for Korean Management Association.
Conducted needs analysis and implemented programs to close gaps. Implemented education measurements for programs.
Hosted external marketing events to sell education programs.
Developed and facilitated employee development education programs focused on leadership, management development, communications, decision making, teamwork, dealing with conflict, etc.
Human Resource Program Manager (1985-1991 )
Responsible for the recruitment, hiring, development and retention of critical skills for an organization of 30 employees
Served as second line manager for the Employment and Placement organization
Managed Employment Programs including Summer Hire, College Internship, Co-op Program, etc.
Served as Division Employee Appeal Investigator
Other Key Assignments
Second Line Administration Operations Manager
Administration Manager
Administrative Assistant
Executive Secretary
Award History
Win IBM – Service Excellence Award
IBM Bravo Awards for Initiative and Creativity
IBM Leadership Award
IBM Knowledge Advantage Award
Education
Caldwell College, Caldwell, New Jersey
Software Packages
Microsoft Office Suite: Word, Excel PowerPoint
Lotus SmartSuite: Wordpro, Lotus 1-2-3, Freelance Graphics, Notes
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