Technical Support Customer Service

KENNY BABOOLAL

**** ******** *****, *******, ** 32817

Phone 407-***-****

Email:acunnj@r.postjobfree.com

EXPERIENCE

July 2015 – March 11, 2016

Name of Company : Kavaliro (contracted to Mears

Transportation.

Current Position Computer Programmer/Analyst

RESPONSIBILITIES

Maintain current systems using mainly RPG FREE.

Write File Maintenance programs

Write Reports.

Answer AS400 Support line and solve user issues.

January 2000 - September 2014

Name of Company : Palm Coast Data

Current Position/Last Position: Computer Programmer/Analyst

For temporary periods Administrator.

Main Computer Worked On : IBM AS400/iSeries

Main Programming Language Used : RPG, RPGLE, RPG FREE, C.L.

Other Utilities Used Frequently : FTP, SDA, Query400, RLU, SQL

Change Management System : Implementer

RESPONSIBILITIES

Develop and maintain a new system using RPG ILE for Magazine Fulfillment.

Enhance and maintain systems to process files from outside vendors (Direct to Publishers).

Enhance and maintain systems to process files from outside vendors (Agency).

Enhance system to process files from internal web systems.

Create programs to maintain control files.

Create interfaces for different types of emails.

Create interfaces for financial billings.

Create interface for customer service letters and postal summaries.

Upgrade and maintain Archiving system.

Upgrade data entry systems and address standardizations.

Assist with standardizing printing hardware with respect to Bar Code and specialized printing.

Set up systems to capture demos from various systems and for different Vendors.

Create displays to assist and streamline the day to day processing of orders and deposits.

May 1998 - December 1999

Name of Company : COMSYS I.T. Services

(Contracted to E.D.S - Signature Flight Account)

Position Held : Computer Programmer/Analyst

Main Computer Worked On : IBM AS400 - RISC

Main Programming Language Used : RPGLE, C.L.

Other Utilities Used Frequently : FTP, SDA, Query400, RLU

RESPONSIBILITIES

Convert approximately 60 companies' payroll data from Ceridian (48) and ADP (12) to Infinuin format.

Write interface program for transmitting taxes (Periodic and Quarterly) to a third party. Write interface program for transmitting W2 information to a third party.

Write interface program for transmitting Aetna benefits to Aetna.

Write interface program for transmitting Cigna and Cobra benefits to Cigna.

Write interface program for transmitting New Hire information to a Federal Agency.

Assist in programming to upload data from Point of Sale Machines to AS400 Financials and download data from the AS400 Marketing system to the Point of Sale Servers.

Assist in program conversion for Y2K compliance.

Develop program to create file to make 401K reporting easy. Develop / program all related Management Reports. Develop test data and test all programs coded/developed.

Write user documentation for systems developed.

Write technical/programming documentation.

Provide technical support for Payroll and Human Resources.

Make all Payroll/Human Resource enhancements, correct any errors and answer any technical questions related to this software.

Provide technical support for all financial questions relating to Point of Sale transactions on the AS400 - Accounts Receivable

- G.L. Integration

- Credit Card Company

- Discounts

September 1980 - April 1998

Name of Company : Caribbean Ispat Limited

- This is the first ISO Certified Steel

Manufacturing Company in the world to achieve

full CWR accreditation from BSI, England.

Position Worked : Computer Programmer/Analyst

Main Computers Worked On : IBM AS400 (CISC), IBM System 36.

Main Programming Language Used : RPG IV, C.L. SDA, RLU, RPG, OCL/36

Other Utilities Used Frequently : Query 400, DFU, OV/400, Desk Works.

RESPONSIBILITIES

Design program logic to meet specifications.

Prepare test data and test programs to validate accuracy.

Prepare technical/program documentation.

Prepare user documentation.

Define requirements for improving or replacing systems.

Document current system operations.

Perform interviews and other data gathering exercises.

Document findings and results.

Propose solution to problems.

Define system security and control procedures.

Develop system testing and conversion plans.

Fulfill administrative reporting requirements.

Supervise other project personnel.

SYSTEMS DEVELOPED/MAINTAINED

Provide technical support for PRISM(MARCAM) System (Inventory, Purchasing and Maintenance).

Provide technical support for MAPICS System (Inventory).

Analyze, design, develop and implement a Customs Brokerage Accounting and From Preparation System.

Analyze, design, develop and implement a Human Resources / Time Keeping Reporting System.

Analyze, design, develop and implement a Pension Accumulation and Disbursement System (Similar to 401K).

Analyze, design, develop and implement a Bank Reconciliation System.

Analyze, design, develop and implement a Letter of Credit System.

Analyze, design, develop and implement an Accounts Payable Check Writing System. Provide sole technical support for Accounts Payable System.

Provide technical support for Order Entry and Invoicing System.

Provide technical support for Arthur Anderson General Ledger System.

Provide technical support for Payroll System.

EDUCATION

• Higher National Diploma in Computer Studies from National Institute of Higher Education, Information and Technology College.

• Certificate in Management from Roytec Institute of Business and Technology.

TRAINING

• Project Management

• RPG/400 Programming

• RPGLE Programming

• Understanding Balance Sheets

• Fundamentals of Human Resources

• Fundamentals of AS400 Security

• Visual Basic Programming.

• PL SQL(Oracle).

• C

• Microsoft Word and Excel.

Recent Courses

• Basic Java

• Introduction to HTML5

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