Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Port Louis, Mauritius
Posted:
May 05, 2016

Contact this candidate

Resume:

Siwan JEETUN **** Cottage Grove Avenue, Apt *

Des Moines, IA 50311

acunly@r.postjobfree.com 515-***-****

acunly@r.postjobfree.com 515-***-****

Robinson Street, Montagne Longue, Mauritius

Objective

To obtain a significant and challenging position as a financial analyst where I can learn more and excel in different financial operation processes and a job that will provide me with a scope for better advancement, and growth in the financial world.

Education

Drake University, Des Moines IA

Bachelor of Science in Mathematics, Business Administration and Actuarial Science with a Minor in Finance and Human Resources

Graduation Date: December 2008

Masters in Business Administration and Finance

Graduation Date: May 2013

Work Experience

Lions and Associates LLC. – Metairie, LA.

Senior Account Executive (07/21/ 2014 to Present)

Manage a team of 5 or more direct reportees and ensure all deliverables are met

Train team members on Hyperion and on business processes

Approves transactions, evaluates opportunities, and makes recommendations regarding project progress and future business opportunities. Perform profitability test on business cases

Analyzes and tracks key financial metrics namely working capital, excess cash, return on assets and investment and operational procedures to foster process improvements.

Analyzes trends of products on weekly, monthly and quarterly basis

Track any recurring loss making market and provide possible solutions

Performs analysis of financial statement accounts and specific projects, as directed.

Assists with the preparation of weekly, monthly, annual financial reports and Flash boards.

Participates with the preparation of month and year-end processes by reviewing actual vs. budget/forecast variances, reviewing financial trends, and making recommendations for accruals.

Manage Revenue and Forecast and manage Quarterly Fiscal Audits for the states of Minnesota, Illinois and Pennsylvania.

Financial Project management in terms of new product launch, marketing and customer feedback in these markets

Good knowledge of SharePoint, SAP and other business analytical tools

Manage several project namely project launch

Karan Enterprises LLC – Des Moines IA 50311

Senior Business Account Development Manager (07/01/2011 – 07/21/2014)

Formulating ideas to achieve financial goals for interested clients and improving productivity by developing a profitability and financial viability models which resulted in a $15,000 monthly savings by eliminating third party vendors for delivery systems and as well as payroll work hours.

Main person of contact for outside clients when negotiating financial terms of projects to be undertaken.

Lead for making a web of client network across the Midwest region of the United States.

Present to and consult with mid and senior level management on business budgeting and financial revenue forecast with a view to developing new services, products, and distribution channels.

Plan approaches and pitch ideas to develop proposals that satisfy to clients’ needs, concerns and objectives in a view to develop a better and solid financial portfolio for these clients.

Helps clients in product launch with small business owners across the Midwest and the state of Iowa

Analyzing and Interpreting monthly variances and trends between budges, actual and prior results in developing projections and forecast.

Create Net Present Value (NPV), Internal Rate of Return (IRR), Discount cash flows and Return on Investment (ROI) models to help with evaluating the financial implications of new products and investments and as well as provide recommendation to senior level management.

Sodexho Education – Sioux Falls SD 57197

District Financial Coordinator/Analyst (04/01/2011 – 06/21/2011)

Responsible for Analyzing a District’s Financial reports that totaled a gross sales of at least $15 Million per year for Sodexho Education – Campus Services.

Monitoring and Analyzing Financial Data such as Weekly Flash (Total Sales, Total Labor, Food, Controllables, Non Controllables and Field Contributions)

Analyzing Account Payables and Account Receivables.

Analyzing numbers from the budget to the flash reports to the actuals and comparing them with the final numbers from the Final Financial Activity Reports that come back from the Sodexho Financial Headquarters.

Formulating spreadsheets to assist in analyzing variances, flash cards, and payroll savings on a weekly and monthly basis.

Prepared monthly balance sheets, income statements and detailed cost and inventory data and variance reports for submissions to the District Manager.

Training General Managers of Sodexo Food Services at contracted locations in using financial tools designed by Sodexo corporate to help in minimizing expenses and increase revenues.

Designed and generated financial models and templates using Excel Spreadsheets including pivot tables and macros as well as implemented relations databases using MS Access, Excel, MAS Accounting System, JDA Inventory System and in house financial systems (UFS).

Sodexho Campus Services, Augustana College – Sioux Falls SD 57197

Concessions Manager (07/04/2009 – 04/01/2011)

Opening and Setting up of the Concessions Department in the already existing Sodexo Unit at Augustana College.

Planning ahead in case of mass sellout of tickets

Set up and Stock the concessions stands with products prior to an event.

Inventory of Concessions Department

Formulating operations plan for the proper functioning and better sales revenues during a certain event.

Formulating ideas on how to reduce food cost and increasing our sales.

Formulating and working on an idea to reduce student labor cost.

Assisting part time Concessions Supervisors in the proper running of the concessions stands

Working towards an aim in reducing errors in inventory.

Servsafe Certified (Certificate #:7192446, Exp Date: 07/02/2015)

Sodexo Campus Services, Drake University – Des Moines IA 50311

Concessions Supervisor (04/2007 – 07/03/2009)

Set up the concessions prior to an event.

Stock the concessions stands with products prior to an event.

Inventory of Concessions Department

Formulating operations plan for the proper functioning and better sales revenues during a certain event along with the Head of the Concessions department, Mr. Akram Nagi.

Formulating an idea on how to reduce food cost and increasing our sales.

Formulating and working on an idea to reduce student labor cost.

Assisting part time Concessions Supervisors in the proper running of the concessions stands

Assisting students who work for the Sodexho Campus Services with training, setting up the stands, customer service and applying company rules and guidelines.

Working towards an aim in reducing errors in inventory.

Working with the Head of the Concessions department in ordering products.

Monitoring on cleaning, application of HACCP and ServeSafe Rules in the Concessions Stands.

Recruiting of students according to need and help needed.

Sodexo Campus Services, Drake University – Des Moines IA 50311

Vending Supervisor (04/2007 – 07/03/2009)

Monitoring the vending routes on a daily basis on Drake University campus.

Monitoring cash collection from the vending machines.

Inventory of the Vending department on a weekly basis.

Ordering of products on a need basis.

Making sure the vending technician is following the FIFO (First IN First Out) policy to avoid over ordering and making sure we do not get expired products.

Formulating an idea to reduce food cost from 76% to 45% on a weekly and Bi-Weekly Collection route.

Scheduling of employees working the vending route on a weekly basis.

Drake University Residence Hall, Des Moines, Iowa

Front Desk Worker (09/06-12/2006)

Managed students’ mail.

Helped students regarding any problem in residence halls.

Answered phone calls and answered to questions from the caller.

Controlled security.

Activities

Member of the Drake Track and Field Track Team (Fall 2006).

Played at the Drake University Intramural Soccer Tournament.

Member of the Drake University International Students’ Association.

Member of the Drake University Actuarial Society

Reading about financial services, Evolution in the Business Field (that’s where we get many interesting ideas), Mathematics, Food Service Reviews, and Customer Service Techniques.

Running, Playing soccer, Table Tennis, Badminton

Honors

Recipient of the Drake University Presidential Scholarship for Fall 2006.

Recipient of the Drake University International Student Grant for Fall 2006.

Recipient of the Drake University Presidential Scholarship for Spring 2008.

Recipient of the Drake University International Student Grant for Spring 2008.

Certified with Frontline Leadership Core Modules by Achieve Global – Conducted by Sodexo Campus Services at Drake University

Technical Skills

Operating Systems

Windows and Macintosh.

Applications

Office Org., Ms-Word, Excel, PowerPoint, Access, CorelDraw, AutoCAD, Adobe Photoshop, Microsoft Publisher, Mathematica 5.2, Blackboard, NuVision, Sodexo Labor Management, Sodexo Food Management, UFS – Vending, Sodexo Market Connection, Farner Bocken Online Ordering Tool, Vistar Online Ordering Tool, Sysco Online Ordering Tool ( E-Sysco), Sharepoint, SAS Accounting, Good Knowledge in Hyperion,

Typing Speed: 85 Words per minute.

Languages

English (Written and Spoken fluently).

French (Written and Spoken fluently).

Hindi (Written and Spoken fluently).

References

Mr. Bob Luedtke, District Manager, Sodexo, Augustana College, Sioux Falls SD 57197

Mr. Craig Pearson, General Manager, Sodexo Dining Services, Augustana College, Sioux Falls SD 57197

Mrs. Carla Carlson, District Manager, Drake University, Des Moines IA 50311

Mr. Bruce Turner, Former District Manager – Sodexo Sports and Leisure Division – Iowa State University, now Director of Business Development – Sodexo Sports and Leisure Division.

Frank Cecile, Director of Business Development, Sodexo Campus Services

Mr. Sarjit Singh, General Manager. Sodexo Dining Services, Ripon College, Ripon WI

Mr. Mike Cigelman, Associate Athletic Director, Drake University, Des Moines IA 50311

.

*** Phone Numbers and email addresses will be provided if the need arises***



Contact this candidate