Customer Service Sales Representative
Resume:
Kearns, UT *****
***************@*****.***
MICHAEL THOMAS
SKILLS & ABILITIES
I am very analytical and good at problem solving. I can work with a cash register, Microsoft Word and Excel, and complete basic computer tasks. I tend to be assertive in my work and like to complete my tasks punctually; however, if I have a question, I will not be afraid to ask. I’m very accountable and work well with others as well as on my own. I communicate as much as I can so I can learn the most at a fast pace. I’m adaptable to change and pay attention to detail. I believe in honesty and integrity in the workplace and strive to be a leader. I can manage complaints and tasks with minimal stress or frustration. Customer service is key to success and I would like to contribute to that success.
EXPERIENCE
SR SOLUTIONS/O2PUR, SALES REPRESENTATIVE AND WAREHOUSE WORKER
September 2015-April 2016
Offered vaping solutions to customer looking to switch from cigarettes. Created and processed orders into multiple computer systems. Educated customers on the value of vaping versus smoking and faced the common negative stigma that derives from vaping. Packaged and shipped e-juice and eGo vape pens to customers.
CLEARLINK, AT&T U-VERSE SALES REPRESENTATIVE
June 2015-August 2015
Pitching and selling U-Verse products to customers who needed TV, internet, and home phone services. Upgrading current customer packages and drawing leads to other third-party companies such as Dish, ADT, and Vivint.
CONVERGYS, CUSTOMER SERVICE REPRESENTATIVE FOR AT&T COMPANIES
January 2015-May 2015
Handling customer questions about their mobile devices and sold orders for U-Verse home entertainment bundle including home internet, television, and phone. Managed financial transactions over the phone and properly provisioned devices and plans that best suited the customer’s needs.
ROXBERRY JUICE COMPANY, CASHIER AND SMOOTHIE MAKER
March 2013-August 2014
Working a cash register, preparing and serving smoothies, assisting customers with questions and suggestions, managing team members and training, store maintenance and cleanliness.
EDUCATION
EAST HIGH SCHOOL – SALT LAKE CITY - DIPLOMA
Graduated with 27 credits relative to the usual 24, AP and Concurrent Enrollment student, Service Scholar Award, Career and Technical Education Medallion, Upward Bound TRIO program excellence.
UNIVERSITY OF UTAH – SALT LAKE CITY – CURRENTLY ATTENDING, PSYCH MAJOR
COMMUNICATION
Being the vice president of my choir and team leader of my peer court group, it was my job to ensure all my team knew what activities, performances, or presentations were due and what was to be exemplified appropriately.
LEADERSHIP
Team leader of my peer court group, trainer for Roxberry employees, and previously a member of the SUUSA Club Hub at SUU.
REFERENCES
MATT WALKER
Supervisor, Roxberry Juice Co.
TINA WHIPPLE-BURROWS
Sales, Hilton Salt Lake City Center
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