Customer Service Medical

TASHA MACKEY

*** ********** ***, ******, ** ***** Cell: 518-***-**** acumzc@r.postjobfree.com

Professional Summary

Highly organized and detail-oriented Health Unit Coordinator with more than ten years experience supplying thorough, organized administrative support to four senior nurse managers.

Health Unit Coordinator who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Health Unit Coordinator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Skills

Proficient in MS Office: Word, Excel, and Power Point (1997,2003 and 2007 versions); Windows XP, Windows Vista, and general Windows

Proficient in Soarian Clinicals, Rumba Invision Network, BLS CPR certified, First Aid Certified

Work History

l Professional phone etiquette

l Excellent communication skills l Customer service-oriented

l Works well under pressure

Administrative Support Associate / Health Unit Coordinator, Albany Medical Center – 43 New Scotland Ave. Albany NY 12208

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Assist in the daily operation and organization of the units C-4 Infectious Diseases and C-3West Secure Units.

Responsible for constant and accurate communication between Nurse Managers, staff nurses, and physicians regarding information pertaining to patient records.

Accountable for removing patient orders from charts, posting STAT labs, receiving critical data, updating patient charts throughout the shift, preparing patient charts upon admission and discharge.

Maintain patient confidentiality.

Make phone calls outside of AMC facilities to NYSDOC medical wards for accurate and current inmate

medical records Immunizations, referrals and lab information.

Responsible for the sending back of patient information via medical stay in hospital Communicate within AMC facilities for thorough input on patient information

Answered and quickly redirected up to [5] calls per [1 min].

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas.

Helped distribute employee notices and mail around the office.

Screened all visitors and directed them to the correct employee or office.

Support Associate / Kitchen Aide, 08/2002 to 10/2004

Albany Medical Center – 43 New Scotland Ave Albany, NY 12210

l Involved in preparation and handling of patient food

l Responsible for knowing different dietary needs such as Renal, Cardiac, Low Sodium, Diabetic, and Staged

dysphagia diets.

l Responsible for maintaining a clean and safe work environment for self and co-workers

Education

Certification in Customer Service : Mildred Elley -

February 2007-July 2007

High School Diploma: 2001 Albany High School -

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