Kayleen S. Zerby

**** ******* ******

Kissimmee, FL 34747

407-***-****(c)

acumqq@r.postjobfree.com

Employment

Walt Disney World Company, Lake Buena Vista, FL

Disney's Caribbean Beach Resort, Front Desk/Lobby Concierge - July 2009-

Present

* I assist guests with the Check-In Check-out procedure.

* I maintain and balance a bank drawer by using proper bank-out

procedures.

* I assist guests with their questions, requests, directions,

tickets, dining, etc.

* I provide a high level of guest services.

* I received the highest level of guest service training according

to Disney standards.

* I assist guests with room assignment and in room delivery service.

Mt. Pleasant School District, Mt. Pleasant, IA

Paraprofessional, Title I, August 2007

* I provided academic support in an one-on- one setting

* I assisted students and teachers in a daily classroom

* I assisted with student behavior problems through positive

thinking

Lewisburg Area School District, Lewisburg, PA

Teacher Assistant, April 2005

* I provided academic support for students

* I supervised small and large groups of students

* I performed clerical duties for teachers and staff

Commonwealth Bank, Lewisburg, PA

Customer Service Representative, May 1988-January 1996

* I managed a cash drawer and handled large sums of currency

* I balanced and recorded vault transactions for staff

* I developed and maintained strong customer relations through daily

interactions

* I answered phone requests with problem solving techniques

* I established multitasking skills

Education

AIB Member (American Institute of Banking)

May 1989

AIB Courses- Principles of Banking, Accounting 1

Shikellamy High School, Sunbury, PA

June 1986 -Confirmed

Diploma, Business Academics

SUN Career /Technology School, New Berlin, PA

Sept 1985/86

Certificate, Graphic Arts

References Available Upon Request

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