Abhi Shah

Email: acumnh@r.postjobfree.com

Phone: 609-***-****

Experience Summary

• Recent grad from Stockton University, majoring in Computer Science

• Involved in corporate world consists of Information Technology environment.

• Educational Knowledge of SDLC and Software Test Life Cycle methodologies for Waterfall, Agile.

• Educational knowledge in using the Oracle SQL.

• Educational knowledge in Java coding.

• Experience in preparing documentation, preparing test environments, executing and analyzing the results.

• Educational knowledge in website development using HTML, CSS3 practices.

• Involved in preparation of Defect Reports, and Weekly Status Reports.

• Experienced in interacting with Clients, Business Analysts, and Developers.

• Knowledge on the phases of agile methodology and scrum Methodology.

• Excellent interpersonal, communication, documentation and presentation skills.

• Experience with Microsoft System Center and Active Directory.

• Experience in Windows Server which was involved in corporate world. Computer Skills Summary

Languages Java, JavaScript, C#, HTML, SQL, ASP.NET, MVC Databases and Tools Oracle, MS-SQL Server, SQL Developer Operating Systems Mac OS, Windows, Linux

IDE Eclipse, Visual Studio, Android Studio

Pusblishing Tools Git, Azure Web Portal

Education

• Stockton University, Dec 15, NJ, USA

• Bachelor of Science – Computer Science

Work Experience

May 2015 - Aug 2015

South Jersey Industries, Folsom, NJ

Information Technology Intern

Technologies Used: Microsoft Office Products, Windows OS, iOS, Adobe, Symantec Ghost, VMware, Cisco VOIP and remote desktop support systems such as SCCM, and RDP

• Install and configure desktops, laptops, and servers to specifications

• Software Support for company applications such as Maximo, Lawson, CCB, Field book and TN3270

• Take incoming requests for support via phone, email, or walk-in, gather information from end user and create trouble ticket.

• Contact user for follow up to confirm resolution, gather additional information, or provide updated information using ticketing system.

• Contact external service providers to coordinate work activities as necessary.

• Serve as point of contact to internal and external customers through problem resolution

• Generate reports on daily basis – number of tickets opened/closed, current status of tickets, customer impacts, root cause analysis documents, and other reports as applicable.

• Modify and create knowledgebase entries

• Assist during yearly asset management

• Perform ongoing upgrades and patches as required

• Understanding of security impacts of end user requests and ensure adherence to company guidelines

• Assist in development of departmental policies and procedures

• Define and assist in deployment of Process Improvements

• Assist in continuous development of Support Services procedures

• Install and configure Citrix Server virtual background on Apple iPads Sep 2013 - Dec 2015

Stockton University, Galloway, NJ

Computer Lab Assistant

Technologies Used: Microsoft Office Products, Windows OS, Android OS, iOS, Adobe, Symantec Ghost, Java, HTML, CSS, VMware, remote desktop support systems such as Radmin, RDP, and System Center

• Supporting users in our academic computing labs, responding to support calls from faculty / staff in electronic classrooms, answering calls as part of our Tier I help-desk, supporting faculty / staff on their desktop workstations, and supporting the Professional Staff as assigned.

• As a technical support lead my focus has been to ensure that all end user issues utilizing hardware and software at Stockton are identified and resolved efficiently and respectfully. One of the strengths I offer is my ability to relate to the end user, allowing me to get to the core of their technical issue in a polite and friendly manner.

• I have been assigned to work on projects with professional staff members to help build and expand the campus.

• Work on Images through VMware in to keep the computers on campus up to date and ensuring the instillation of requested software from faculty members.

• Provide remote desktop support throughout campus to minimize the time spent on an issue for maximum efficiency either through system center, Radmin, RDP or over the phone.

• Collect information and access control systems through a centralized ticket management system.

• Working on the IT Technical Support team with our campus IT Technical Support team has provided me with opportunities to work in several environments, utilizing state of the art technology, while working with end users in various capacities.

College Projects

Software And Security Engineering

Technologies Used: Java, Eclipse, Android Studio, Photoshop Responsibilities:

• Translate requirements into complicated but clean and efficient JAVA code

• Construct the base on ANDROID STUDIO which the game will run on virtual environment

• Produce prototypes of gameplay ideas and features

• Contribute towards the Software Test Life Cycle and highly proficient in SQA methodologies for Waterfall, Agile.

• Develop schedules and determine milestones

• Generate game scripts and storyboards

• Created game icon using PHOTOSHOP

• Contribute to the design and audio features of the game

• Create unit tests and validation procedures to assure quality

• Detect identification and resolution and document technical specifications

• “Polish” the game, maintain code, fix bugs and iron out occurring problems Hospital Database

Technologies Used: Oracle 10g, SQL, SQL Server

Responsibilities:

• Understanding requirements by interacting with various business areas as this is an enterprise driven project

• Create sample set of data in prepared environment that helps with the testing process.

• Work with team members and professor to understand the functional requirements and subsequently to build test cases and test plan.

• Coordinate with other members on the testing needs as well as for defect reviews.

• Create all documentation to fulfill mandatory compliance process before signing off the application to production

• Created SQL scripts

• Writing SQL scripts to validate the data from source to target.

• Parameterized the scripts to validate the different Data Fields.

• Used SQL server database for data validation and data conditioning

• Used SQL Server data for Reporting purposes.

Web Application Engineering

Technologies Used: HTML, JavaScript, CSS3, Azure, C#, Bootstrap 3, Visual Studio Responsibilities:

• Write well designed, testable, efficient code by using best software development practices

• Create website layout/user interface by using standard HTML/CSS practices

• Used JavaScript and C# for user interface

• Implement Bootstrap templates for better user interface

• Integrate data from various back-end services and databases

• Gather and refine specifications and requirements based on technical needs

• Create and maintain software documentation

• Be responsible for maintaining, expanding, and scaling the site

• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

• Published the website to Azure Web Portal and Git HONORS & ACTIVITIES:

President – Stockton University Computer Society/IEEE Student branch Honor Member – Stockton Science, Technology, Engineering, and Mathematics – S-STEM Student Recipient - National Science Foundation Grant (# DUE-1059934) Founding Father – Sigma Beta Rho Fraternity Incorporated –Stockton University Colony

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