Manager Project

MICHAEL MCNALLY Phone: 267-***-****

** ********* ****, *******, ** 18974 Email: **************@*****.***

Project Manager IT Implementations

Highly versatile Project Manager that excels in liaising between business and technical areas to achieve on-time, on-budget project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.

M.B.A - Rutgers University

B.S. – (dual major) Computer Science & Business Administration - Kean University

PMP Certified

ITIL – Foundations Certification

Professional Experience

Children’s Hospital of Philadelphia 2014 - 2016

Manager Financial Systems

Manager Financial Systems 2014-2016

Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.

Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.

Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Planned the upgrade of the enterprise ERP system (Infor) to the latest software release version. The plan includes a system re-architecture, hardware upgrades, software upgrades as well as integration modifications for all upstream and downstream systems.

Upgraded the Infor/Lawson mobile supply chain software and hardware to improve reliability and ensure uninterrupted inventory supply chain delivery systems.

Provided coaching, team building and feedback to employees as well as other administrative responsibilities such as budgeting, strategic planning and work prioritization.

Performed a security audit on all financial systems to evaluate compliance with ISO, PCI and HIPAA regulations.

Implemented a customer survey program to track customer satisfaction and set expectations for IT staff to meet and exceed customer satisfaction KPI’s.

Negotiated vendor contract renewals and reduced the annual maintenance cost for Kronos from a 3% annual increase to a 0% annual increase.

Sykes Enterprises Inc./ICT Group Inc. 1996 - 2014

Senior Manager, Software Development

Senior Manager Software Development 1996-2014

Performed an in-depth Information Technology risk and opportunities assessment, including Sarbanes-Oxley, ISO and PCI audits, to identify and resolve quality and performance problems.

Expertly led enterprise technology projects from concept through implementation, with full accountability for timelines, milestones, risk assessment and budget.

Establish software teams: hire, train, and mentor talent that meet the organizations core values.

Led the implementation of a Kronos timekeeping system throughout the enterprise which included ten countries and three different languages. The rollout included the creation of both development and production environments, application configuration, manager and end user training and deployment of the software to seventeen thousand desktops.

Negotiated vendor contracts for maximum ROI and cost containment. Reduced the cost of the purchase price of time clocks with Kronos by 70%.

Tailored and implemented software development methodologies, best practices, and standard work to achieve the highest product quality while continuously improving performance, productivity and execution of the software organization.

Defined and measured Key Performance Indicators (KPI), drove corrective actions throughout the entire software department organization based on real data and results.

Managed and facilitated multiple development teams both on-shore and off-shore (India, China, Philippines) to ensure software development efforts meet quality objectives and launch targets while promoting cross-functional teamwork.

Prioritized, directed and appraised the activities of development team members which included fifteen resources located globally which included project managers and developers.

Led the design and development of application components in multiple SDLC methodologies including Agile and Waterfall environments utilizing a test driven development approach.

Built off shore software development groups in Ireland and the Philippines. This included interviewing, hiring, training and setting up best practices, communication and management processes.

Implemented and integrated a speech recognition system in conjunction with several pharmaceutical programs which identified calls containing keywords pertaining to adverse drug reactions. These calls were identified and selected for reporting to the Federal Drug Administration.

Implemented a digital recording system throughout the enterprise including storage and retrieval processes.

Developed software solutions to meet and exceed client expectations in the healthcare and pharmaceutical industry for clients such as Abbott, Pfizer, Blue Cross, Jackson Health, J&J, Argus Health Systems, Hallmark Health Systems and Health Net as well as the financial industry for clients such as Citibank, Chase Bank, Discover Card, Capital One Bank, Wells Fargo Bank and Bank of America.

Commonwealth Land Title Insurance Company 1991 - 1996

Senior Programmer Analyst

Led a team of developers in the design, development, implementation and refinement of business support systems which improved revenues.

Designed and developed an document imaging system to store real estate closing documents electronically which provided quick retrieval and search capabilities.

Created a title insurance closing system enabling remote data collection and file uploads as well as creating product differentiation and increased market share.

technical expertise

Workforce Optimization / Systems & Process Integration / Staff & Capacity Development / Cultivating Strategic Relationships / Engaging Users in Design Process / Developing Training Programs / Recruiting & Personnel Management / P&L / Budgeting & Reporting / Strategic Planning / Leading & Motivating Teams / Procurement / Interpersonal, Presentation and Organization Skills / Vendor Negotiations

VMware, SaaS, Java/J2EE, Cloud Hosting solutions, Database Clustering, Cisco Networking, Avaya and Aspect switches, Call Center technologies and management, Unix, Linux, Windows, Oracle, SQL Server, FoxPro, Dbase, Visual Basic, VB.net, C#, ASP.net.

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