Dear Personnel Manager:

Thank you in advance for the opportunity to discuss employment with your establishment. Following is my resume for your consideration. I hope you will find my experiences meet the requirements you are currently searching for in a prospective employee.

As a brief background, I received my Bachelors in Psychology with a minor in Business from Avila University. Following this, I attended the Graduate Psychology Program and have only a few classes left until completion of my MS in Psychology. I completed the Graduate Human Resources Management program at Ottawa University in August 2013. Upon completion of the prep course, I plan sit for the SPHR and SHRM-CP Certification exams in the Fall of 2016.

I have many years’ experience in Human Resources, Employee Relations, Training, Compliance, Payroll and Compensation Analysis. I am proficient in most state (KS & MO) and federal laws as well as common employment practices, Worker’s Compensation statute and customary procedures. I have experience in, benefits administration including all Section 125, voluntary and ancillary benefits, ACA, FMLA and COBRA. As related to benefits, I have been solely responsible for Open Enrollment preparation, contract negotiation and communication plans. I have been involved in designing a Wellness plan through strategic planning to influence and educate staff; promoting the benefits and cost savings from an employee and employer viewpoint, as well as created bonus compensation plans for fit the competitive needs of my industry.

In addition, I am familiar DOL, IRS and EEO compliance, reporting, and recruiting and retention principles, staffing and strategic planning. I am experienced in providing support to management groups in a variety of ways including strategic planning, consulting (business partnering), team building, salary and compensation structuring. In addition, I am highly experienced in employee relations, i.e. coaching, mentoring, training, developing, leading and building management teams.

I believe that my skills are a very good match for this position. I am a quick learner and am highly motivated, effective and efficient. This corresponds with my strong work ethic, attention to detail and my analytical abilities. I advocate for my employees. I am fair, consistent and compassionate to the needs of my team, staff and organization. I am able to make important decisions in a fairly quick manner and can manage a demanding workload by working hard. I am always positive, forward-thinking and I have a strong passion for helping people. I can work with all levels of management, confidently and confidentially. I will always make decisions to support my client groups while keeping in mind the greater good of the company and all its staff members.

I believe in treating everyone fairly; building strong, positive work relationships. I lead by example and encourage innovation. I am collaborative and a team-player, in addition to very professional, but relatable and approachable. I am a Leader, not a manager, so I highly advocate for employee development and knowledge sharing. I am confident that I could make a significant contribution to your business. I look forward to discussing any additional skills in which I possess. If you have any questions, please contact me at 816-***-**** or email me at acume0@r.postjobfree.com. Thank you for your time and consideration.

Sincerely,

Heather M. Smith

Heather Smith MHRM

HR Professional Strategic Business Partner Effective HR Solutions Proactive Leadership

HIGHLIGHT OF QUALIFICATIONS

Over 16 years’ experience in strategic human resources management, planning, employee relations, benefits administration, OSHA, safety, compliance and staffing; Highly skilled in ADP, Payroll; Procedures, proprietary systems and recruiting software – Windows based (HRIS); several legal compliance seminars through HRMA and SHRM; Worker’s Compensation training through Lockton; 2012, 2013 & 2014 Heartland Employment Law Conference; Fred Pryor Payroll Law 2014 & 2015 and Employment Law 2013, 2014 & 2015; currently studying for SPHR certification; formal leadership training (Achieve Global and Inside Out Coaching); SHRM-JC Chapter Member 2011-2015; Commissioned Notary Public 2012-2016; Train the Trainer; HIPAA, Sexual Harassment training and compliance

HR Strategy and Metrics

Talent Acquisition

Organizational Design & Change Management

Culture change

Retention

Employee Engagement

Occupational Health & Wellness, Safety

Communications Strategy & Execution

Dynamic and accomplished leader with 15 years progressive HR experience developing

Executing initiatives and leading teams.

Strategic business planning

Adept at leveraging HR acumen

Analyzing human capital and operations

Effectively anticipate, design and deliver HR solutions

Change Management

HR Strategy and Metrics

Organizational Design & Change Management

Culture, Employee Engagement

Retention

Compliance

Performance Management, Training & Development

Coaching at all organizational levels

Leadership development

Employee Relations

Performance Administration

Employee and Labor Relations

Communications Strategy & Execution

Performance Management & training

Compensation & Benefits

Coaching at all organizational levels

EEO/DOL: Policy, Compliance, Litigation

DOL regulation

Compensation & Benefits

Occupational Health & Wellness

EDUCATION

Avila University, Kansas City, Mo

Bachelors of Art Psychology 2011

Ottawa University, Overland Park, Ks

Masters of Art in Human Resources Management 2013

EXPERIENCE

Private Consulting Service, Kansas City, Mo 5/2015 – Present

Human Resources Consultant

Establish and manage HR systems

Contract and implement payroll/ HRIS systems; manage the process through completion

Establish Federal, State and unemployment withholding accounts

Write Handbook and standard operating procedures

Contract benefit (Health, wellness and Worker’s compensation) carriers

Structure departments and appoint leadership to manage staff

Advise and consult with business owners/ officers on best practices and employment law

Research statute and regulation in accordance with the state and federal law, ensuring compliance

Answer employee tax, benefit and general HR questions

Train staff on HR law, sexual harassment, accident prevention and best practice

Partnered with operations and business owner to create Mission, Vision and core values as well as sustainability and profitability strategizing practices

Created employment contracts, implemented an at-will policy and created non-disclosure/ non-compete contracts for current sales staff

Researched DOT regulation and incorporated required materials/ documents into standard procedures

Researched HIPAA regulation and created a training program, meeting Federal requirements

Create Safety programs, SOP’s and evacuation plans; communicated to staff and trained leaders on execution

Wrote Job Description and analyzed fair market salary, benefits administration and other compensation plans

Conducted payroll in ADP Total Source, Workforce now, Paycor and PayChex

Researched and wrote policy including Firearm (KS), Cyber Security and Identity Theft, 2016

Sutherlin Optical, Kansas City, Mo 12/2014 – 7/2015

Human Resources Manager

Managed all recruiting, including working with mangers regarding hiring needs, hiring, orientating, training, terminating, etc.

Full-cycle bi-weekly payroll; Enter and transfer hours; set up exemptions and deductions in ADP Workforce Now & Kronos; pay out all weekly and monthly bonuses

Managed and enforced all policy, safety compliance and government compliance

Coded and approved invoices for lab/ operating supplies in online Accounting system

Submitted check request and reconciled bank and credit accounts; Managed returns and buyer agreements; billed customers for monthly dues and drop-ships

Took credit card payments; posted to billing system; Made journal entries in Peachtree;

Managed all purchasing

Managed payroll conversion from Peachtree to ADP Workforce Now

Administered employee Benefits including Qualifying event changes, initial and Open Enrollment and COBRA

Verify tax forms and enter benefit deductions, 401k Loans, etc.

Enter employee information into Insurance Carrier Websites including BCBS, Guardian and Nationwide

Enter and initiated deductions in Insurance carrier and payroll sites; calculated deductions and 401K loan deductions

Administered and Funded 401k Safe Harbor Plan; approved loans, in-service withdrawal and distributions

Manage all worker’s Compensation functions through Traveler’s Insurance, created all policy, documentation, forms, tracking and correspondence; created training based off near misses

Managed Worker’s compensation claims and files; post and attach pertinent information to claim files; handle medical and lost time claims, to closure; managed all post-accident drug screen results reporting, worked with carriers to ensure compliance

Trained staff on safety procedure and policy

Orion Services, Kansas City, Mo 6/2011-9/2014

Director of Human Resources

Wrote and enforced policy in line with Federal, State Employment and FLSA Laws

Work with Management staff to ensure a partnership is formed in coalition with supporting business groups in a shared services business model

Evaluated and trained managers to become leaders

Leadership training design, development training and ongoing coaching and mentoring

Educated operational staff on HR Law and best practice, as sanctioned by our Mission, Vision and values

Created and managed recruiting campaign to educate and attract talent

Established training department and identified gaps; appointed/ promoted training staff

Administered surveys to promote employee engagement and proactive problem solving

Work with business executives to ensure excellence and that core values are being followed

Investigated all employee relations, ethics and compliance issues; worked with senior leaders to solve and eliminate recurring problems

Created an Emergency Response/ Evacuation plan and managed all training and communications

Strategic planning related to safety, communication plans, change management, benefits, and employee value

HRIS management and systems conversion (Paycor: Windows-Based); implemented an employee portal; Full-cycle bi-weekly payroll; Enter and transfer hours; set up exemptions and deductions in an internet based system; pay out all weekly and quarterly bonuses; full reconciliation of payroll; annual reporting

Performance management of approximately 150 employees including 1-3 administrative direct reports and 20 employees in leadership roles

Managed all benefits including open enrollment process; worked with broker on plan design and contract negotiation; held meetings to educate staff on said plan design and associated cost; held meetings for all newly eligible participants; managed all communications; liaison between TPA and voluntary benefit reps; Worked with 401k administrator, broker and insurance carriers to ensure compliance with contracts, eligibility and accuracy

Created and disseminated all annual ACA, COBRA materials; ensured regulation compliance

Managed all COBRA, Work Comp and Unemployment claims; assisted in Affordable care reporting, while working extensively with the broker

Sourced, Recruited and Processed all new hires; conduct orientations, new hire training and exit interviews; wrote job advertisements and descriptions; worked with managers to strategically plan for new positions within their department

Completed garnishment and medical support paperwork

Mandated EEOC and BLS reporting; created an Affirmative Action program and ensured compliance

Created, maintained and updated forms, processes, procedures and reporting

Performance evaluations, improvement plans, training, coaching and counseling employees

Worked with management teams to identify training needs; managed process in conjunction with company goals, mission, vision and values

Wrote standard operating procedures for employee training and development programs

Monitored and approved all time off; track PTO and attendance points for non-exempt employees

Created and executed a Tournament pay structure and new PTO accrual plans for all full time employees

Created communication plans to inform all employees of business matters, policy, training and certification expiration through our HRIS system

Organizational development

Managed 1 direct report

DDC Consulting, Raymore, Mo 7/2004-12/2010

Human Resources Manager

Maintained and enforced company policies

Managed and trained staff; coached, mentored and lead staff in coordination with the company’s contractual agreements

Entered and verified weekly payroll for a staff of up to 100 in a web based program, ADP and Kronos

Verified tax forms and completed E-Verify procedures

Created weekly payroll reports; maintained state tax reporting and entered all benefit and garnishment deductions

Managed safety policies as well as monitoring client OSHA procedures, safety equipment and supplies

Managed all Worker’s Compensation functions including bring process in-house; Created all policy, documentation, tracking and correspondence saving company close to $250,000/ year; Administered and tracked all pre-employment and post-accident drug screens

Worked with Broker and insurance carriers and acted as a liaison between employee and provider

Managed FMLA paperwork process

Identified production flaws to strategically plan staffing; Wrote job descriptions and company best practices

Worked with management staff on performance management issues; motivated staff

Leadership program development, training and mentoring

Westar Environmental, Kingsville, Mo 5/2000-6/2004

Human Resources Generalist and Safety Coordinator

Created and maintained a database of 70-120 employees in Excel; later converted all files over to HRIS software (PayChex, Internet-based)

Orientation of all field and plant employees; trained and managed OSHA compliance policies; Conducted new hire tours, orientations and provided information and education about the company history and job requirements

Conducted Payroll in PayChex and Kronos; created payroll reports; completed, updated and monitored paperwork including but not limited to tax forms, I-9 documents, vacation and sick time requests and applications

Managed hiring process including offer letters, conducting pre-employment drug screen and background verification process, reference and employment verification and I-9 verifications, etc

Prepared COBRA documents and terminated benefits; processed payments and sent payment reminders for current participants

Managed FMLA and ADA process

Interviewed and corresponded with claimant and witnesses and determine what level claim is to be assigned for worker’s compensation claims; post and attach pertinent information to claim files; handle medical and lost time claims, to closure, or level up if necessary; managed documentation process

Created and revised documents as required by the Department of Labor

Maintained several projects and assignments relating to benefits, employee relations and retention programs

Managed 90 day and annual review process; Coordinated with managers on performance issues and improvement plans

Managed and enforces all policy, safety compliance and employee relations

Created and executed all management and leadership training

Administered employee benefits including initial, annual and qualifying event changes

Enrolled all employees in the company medical, dental, vision, life and AD&D, STD, LTD, term life and 401(k); created deductions in PayChex

Manage all worker’s Compensation functions through Traveler’s Insurance; Created all internal processes, documentation, tracking and correspondence; attended several Worker’s Compensation Seminars in order to strategically manage the corporate policy process

Trained staff on safety compliance and identified problems, violations and implemented such into policy

REFERENCES ARE AVAILABLE UPON REQUEST

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