Franillo Dy

**** **** **** **. ***** Bay, WI ****1 --- 847-***-**** --- acumcs@r.postjobfree.com

IT GENERALIST

Jack of All Trades, detail-oriented, experienced in a wide array of IT related tasks, everything from help desk administration, PC troubleshooting and repair, to network and firewall management, to maintaining Domain users, Exchange and database, to project management.

- Strong technical background, with the skills to effectively troubleshoot existing hardware as well as install or upgrade new IT equipment.

- Excellent communication skills with the ability to effectively convey ideas and messages to both technical and non-technical individuals.

- Great problem solving abilities, with strong analytical skills, and able to easily see “the big picture”.

- Supportive team player, with patience and versatility, able to adapt to changing situations and think outside the box.

- Adept in coordinating and organizing both departmental and company-wide projects.

- Finance minded, with the ability to itemize, manage and project accurate budgets. PROFICIENCIES

Tools: MS Office (Word, Excel, Power Point, Outlook), WatchGuard Securities. Networking: MS Exchange, Windows, MS Active Directory and domains, DHCP servers, UNIX, AIX, VPNs, routers/switches management, TCP/IP, FTP, firewalls, network and internet access security, RF scanners, troubleshooting and repair of servers, computers and peripherals, data storage and backup, disaster prevention and recovery, voice and data point-to-point communication, inter-company telephony administration.

Languages: UNIX, C, C++, Basic, HTML, Unidata.

PROFESSIONAL EXPERIENCE

Continental Furniture, Chicago, IL

IT Generalist 2003 – 2016

Managed Everything IT:

- Provided help desk tech support, troubleshooting and hardware repair (Desktop/laptop, monitor, printers…).

- Managed user accounts daily (MS Active Directory, MS Exchange, Domain and Server Management).

- Maintained network voice and data equipment and connectivity for all four remote locations (Cisco Routers/Switches, Telecommunication Equipment, IP Networking).

- Managed network server, database server and firewall. Performed daily backups and implemented disaster recovery procedures. Managed department budget purchasing and upgrades. Design and program/create reports and extract data from the database.

Remote Management: During the last 3 years, I installed and used remote access software on all PCs for troubleshooting and repair while I lived out of state. I also managed an independent contractor to handle hardware setup and repair on an as needed basis.

Projects/Accomplishments:

- Implemented an entirely new inter-company document exchange that saved the company in phone/fax line expenses, plus greatly reduced toner ink and paper waste.

- Assisted in the multi-year planning, development and buildout of a new store.

- Acquired, configured and installed a company-first firewall, as well as established VPNs for remote user access.

- Assessed and implemented the restructuring of energy backup for all the server/network room equipment.

- Administer POS database. Create customized programs for managers to use and extract data on demand. Troubleshoot and maintain data integrity of the system software.

- Setup an automatic dialer system and integrate it with the database for in-house call center.

- Established full remote accessibility, which allowed me to monitor and troubleshoot while living out of state. The Noodle Restaurant, Glenview, IL

Bartender/Server 2000 – 2003

Customer service for an upscale/casual Seafood restaurant. Developed excellent communication and time management skills. Learned how to work together in a team environment. EDUCATION

Bachelor of Science in Computer Science

Engineering College, University of Illinois at Chicago - Chicago, IL.

(1998 – 2003)

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