Customer Service Sales

Byron D. Oliver

*** ***** **** **. ******* contact: 813-***-****

Brandon, Fl 33510 Secondary contact: 813-***-****

acumch@r.postjobfree.com

Qualifications Summary

A result focused management professional seeking a challenging position with a growth oriented and client focused organization requiring problem solving, client relations, and administrative skills. Strong talent for forging strong relationships with key decision makers, upper management, and client base. Capabilities include:

Multi-location management Supervision/Training of 15- 20 personnel Inventory Control

Outbound Call Center Customer Service & Relations Inside Sales

Computer Operations Quality Assurance Marketing

Experience

Management & Supervision

Responsible for staff recruitment, hiring, training, and scheduling for 4 store district

Held teleconference meeting for 11 store area to ensure staff in compliance with Sprint, AT&T, and Verizon contract regulations, inform of sales expectation, and review sales strategy

Successfully demonstrated ability to manage multiple locations while achieving projected monthly revenue for each location -$350k monthly sales goal

Dedicated minimum 20 hrs monthly to employee training and development

Conduct certification classes for new hires on system software and integration of systems

Provide direction for all mail staff to ensure mail is routed to proper department Sales & Marketing

Consistently generated additional revenues utilizing thorough product knowledge and tactful, effective sales techniques to up sale product specials and complimentary items

100+ cold calls daily in B2B and B2C sales capacity within a result driven environment

Initiated sales campaigns effectively increasing market presence and as well as maintaining a high customer retention rate

Execute specific need driven recruitment campaigns to meet the needs of Hiring Company

Consultative sales approach to identify specific Business Owner need within Federal Contracting arena

Consult entrepreneurs on appropriate real estate course complimenting current business activities (Short Sale, Foreclosure)

Cash handling, POS, daily safe deposits

Administrative Support

Provided call support for potential/ current car dealership customer inquiries regarding vehicle type or product/ service information

Coordinated new hire paperwork to ensure correct information was provided and documentation was forwarded to HR dept for final verification

Collaborate extensively with Office Manager/ Field Representatives to verify patient information was correct as well as pricing for quality assurance

Attain specifics of client hiring need to employ custom recruiting campaign to fulfill need

Responsible for all paperwork associated with qualifying Owner Operator( Application, Insurance, DOT Physical, Obtaining Drug test results)

Analysis of Business Model to establish objectives, prioritize goals, and devise marketing campaign to targeted agencies

Review client past performance to ensure both Commercial/ Government profiles are aligned

Review claims for medical records making sure it has a physical exam and chief compliant

Thorough knowledge of all coding structures (CPT, IDC-9, HCSPCS, etc)

Demonstrated analytical and problem solving skills, utilized good written and verbal communications skills, and developed strong organization and prioritization skills

Responsible for examining HCFA/ UB healthcare claims for Molina Healthcare

Audit, create, & reviewing of quality reports

Provides training for the further development of each employee

Quality Analyst for Molina OH UB, OH HCFA, CA, MMP, TX Marketplace Employment History

Customer Service Manager, Sears, Union City, GA 5/6/2002-03/5/2004 Quality Assurance Specialist, Smart Corporation, Atlanta, GA 03/22/2004- 12/08/2004 Sales Manager, Cooper and Company, Atlanta, GA 02/01/2005- 01/03/2006 Senior Sales Manager, Interstate Connections, Atlanta, GA 03/07/2006- 10/23/2009 Sales Manager, Leigh Kinsey Enterprises, Seffner, FL 01/07/2010- 04/13/2011 Customer Service Advisor, DC Fawcett Corporation, Brandon, FL 05/19/2011- 10/03/2011 Sales Assistant, Tampa Bay Auto Network, Brandon, FL 11/14/2011-02/16-2012 Shift Manager, Wendy’s, Brandon, FL 1/4/2012- Present Contracting Specialist, Fed Biz Access, St. Petersburg, FL 03/20/2012- 10/30/13 Certified Trainer/ Mailroom Supervisor, Firstsource, Tampa, FL 05/2014- 10/2014 Claims Examiner, Firstsource, Tampa, FL 10/2014- 6/2015 Quality Analyst, Firstsource, Tampa, FL 6/2015- present Education

Pearl River Junior College, Pearl River, MS

AA of Business Administration 1995- 1997

Sanford Brown Institute, Atlanta, Ga

Medical Billing and Coding Specialist 2002- 2004

Certified Medical Biller

References

Available upon request

Contact this candidate