Terrell Bates

***** ***** ***** ***** ** Katy, TX 77449

832-***-**** acuma2@r.postjobfree.com

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales

Dynamic customer service professional experienced in both call-center and retail store settings.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Experience

MRS Houston - Houston TX Customer Service Representative - 9/2010 to Present

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

The Print Shop – Stafford TX Customer Service Representative, 6/2010 to 9/2010

Ensured customers were satisfied with every part of the printing experience, from initial greeting through order completion.

Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

Education

Austin High School – Sugarland TX – Diploma – 05/2007

References – Available Upon Request