Customer Service Human Resources
Resume:
KENYADA ROBERTS
E-mail: acum9c@r.postjobfree.com LinkedIn: www.linkedin.com/in/kenyadaroberts
HUMAN RESOURCES PROFESSIONAL
Polished – Self-motivated – Experienced professional
An energetic, innovative and dynamic human resources professional with a relentless focus on candidate customer service providing exceptional support to recruiters, human resources team members and internal and external clients. A true generalist with a passion for working as a collaborator in areas of talent acquisition, trouble shooting, problem resolution, communication and employee relations. Known for strong project management skills with the ability to shift gears at a moment’s notice in a fast-paced environment.
Recruiting Problem solver On-boarding Microsoft Suite Communication plans Staff management
Customer service/care Record Keeping Training and development Team oriented Profit driven
On-line/database management Recruitmax/HRIS Red Carpet/SilkRoad I-9/E Verify Problem solving
CORE COMPETENCIES
ONBOARDING/ORIENTATION
Ensured solid company/client relationships by presenting timely new hire/rehire electronic documents and orientation packet to the invested employee so that they meet their projected or earlier start date
Protected the company’s reputation by accurately conducting prescreening requirements per the client contract so that chosen employees can work in client specified environment
EMPLOYEE RELATIONS
Created and shaped the employee’s first impression of the company and experience by personally extending excellent customer service to each individual employee going through the onboarding process
Served as first point of contact regarding company policy and benefits inquiries ensuring that policies are being conveyed and relayed accurately to new hires
PROJECT MANAGEMENT
Spearheaded, collaborated and created an onboarding client production spreadsheet due to the company’s need to identify client volume
Created flow charts that identified and streamlined the onboarding process for high volume clients
TRAINING AND DEVELOPMENT
Provided training and development to new recruiters to the company regarding the onboarding process in an effort to save time when employees are transitioned to the onboarding phase
Trained/mentored new onboarding specialists to ensure their readiness to contribute to the operations department
PROFESSIONAL EXPERIENCE
Savers/Value Village Inc. Bellevue, WA 05/2014-present
Human Resources Service Representative
Provides first response support regarding human resources processes, HRMS self-service and benefits questions from both management and general team members including login support, HR process guidelines and issue resolution
Responds to questions from management and general team members regarding HR processes and administrative actions, personnel files and associated paperwork
Facilitates employee recognition program
Audits eI9 and WOTC programs to ensure compliance with regulatory requirements with the use of ADP
Ensures accuracy of electronic personnel file data and maintains the hard copy personnel files for the U.S. and Canada
Support Managers and District Managers with onboarding related questions and issues
CDI Corporation Atlanta, GA 03/2013-04/2014
Human Resources-Onboarding Specialist
Improved employee relations through the use of personal introductions to the unique Red Carpet onboarding program
Responsible for onboarding new and returning employees using Red Carpet system and manual processes. In line with company and client requirements, conducted background screening
Responsible for processing I-9 employment verification through E-Verify
Prepared employees so that they were compliant with company and client policies and regulations
Trusted to maintain confidential employee information in accordance with HIPAA regulations
Served as subject matter expert on the policies and procedures reviewed and signed during the onboarding process
Successfully initiated domestic and international background checks using such vendors as HireRight, First Advantage Beeline, Sterling, Vantage, ZeroChaos, and Correct Checks.
Reviewed all adjudications with Corporate HR for final determination on red flags and other negative findings on background reports
Hire Dynamics – Contracted positions Atlanta, GA 04/2012-03/2013
The William Carter Company 10/2012-03/2013
Assisted in the planning and tracking of over 1,000,000,000 units of baby clothes for their Walmart account
Ensured that Walmart had complete visibility to the units in their retail database system to include dimensions, color and product name
Westin Peachtree Plaza 08/2012-9/2012
Responsible for recruiting, interviewing and selecting candidates for posted requisitions
Submitted partial unemployment claims to the Department of Labor website
Generated and maintained confidential files for new hires
Conducted background checks and drug screening using Star Online screening software
Mountain Seed Advisors 04/2012-7/2012
Assisted the team with organization of all supply rooms
Responsible of contacting banks nationwide on behalf of the company sales team regarding appraisal management services
Ensured that the company’s contact list was populated with up to date contact information for banks and credit unions
CDI Corporation Atlanta, GA 08/2010-10/2011
Human Resources-Onboarding Specialist
Improved employee relations through the use of personal introductions to the unique Red Carpet onboarding program
Responsible for onboarding new and returning employees using Red Carpet system and manual processes. In line with company and client requirements, conducted background screening
Responsible for processing I-9 employment verification through E-Verify
Prepared employees so that they were compliant with company and client policies and regulations
Trusted to maintain confidential employee information in accordance with HIPAA regulations
Served as subject matter expert on the policies and procedures reviewed and signed during the onboarding process
Successfully initiated domestic and international background checks using such vendors as HireRight, First Advantage Beeline, Sterling, Vantage, ZeroChaos, and Correct Checks.
Reviewed all adjudications with Corporate HR for final determination on red flags and other negative findings on background reports
Human Resources-Requisitions Management/Operational Assistant – 08/2010-10/2011
Responsible for operational support functions, reporting, and new staff administration
Assigned potential candidates to hiring clients using specific vendor systems, i.e., IBM CSA tool
Initiated job orders for newly opened positions in support of the recruiting team
Trained and mentored new team members
The Coca-Cola Company Atlanta, GA 02/2009-08/2010
Customer Care Representative
Provided multinational support for all non-quality, quality, and promotional beverage contacts for the Industry and Consumer Affairs department within Coca-Cola North America
Effectively negotiated and handled all advanced and escalated contacts that arise from interactions with beverages from the Coca Cola portfolio of all third party distributed brand named products, which included more than 50 flavors
Served as a liaison between consumers and Quality, Non-Quality, Ingredients and Promotions project managers/CAS for beverage trends and updates, as well as promotional technical complaints
FORMAL EDUCATION
BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS
DeVry University – Decatur, GA
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