Ivan Lampkin

** **** *****

Covington, Georgia **016

770-***-****- Home 404-***-****-Mobile

acum3i@r.postjobfree.com

SUMMARY

Experienced and knowledgeable Information Technology Professional offering over 10 years of excellent customer service. Diversified in vendor client customer relations, project management and administrative support. Excellent phone and digital communication skills.

RELEVANT EXPERIENCE

TDM Technologies International, LLC January 13 – January 15, 2016 Fort Lauderdale, Florida

Mobile Contractor-On call 3 Day Project Pathways Charter Academy

Refreshed and setup of over 100 network enabled laptops and installed wireless hotspots over the entire facility. Hardware used Ubiquiti Networks UAP-Pro hotspots (3), Comcast Business Gateway. Software used Network password reset software and Malware removal software.

MurTech Consulting /CompuCom/T-Mobile November 2015 to December 2015 Part-Time Atlanta, Georgia

Mobile Device Administrator Field Technician

Responsible for MEP migration of IPad to the Mobile Iron Network Project in the Atlanta Southwest region.

Rose International/Kaiser Permanente September 2014 to July 2015 Atlanta, Georgia

Desktop Technician- Tier 2 Consultant

Windows 7 remediation and triage of incidents and work orders through the remedy ticketing system. Lead the training and support of installation of Ingenico credit card terminals and Epson printers throughout all Kaiser Facilities in the Georgia Region. Refresh support for new equipment installations and break fix of desktop and laptops. Responsible for ongoing projects, IMAC, go lives and pharmacy upgrades.

IPhone and tablet maintenance for Executive support. Virus, Malware, Adware and Ransomware Detection and removal.

Insight Global Technologies/Koch Business Solutions August 2013 to February 2014 Atlanta, Georgia

Remote Technician -Consultant

Acquisition and merger of outside companies back to Georgia Pacific with windows 7 upgrade to the Invista Diboll particle plant and the DuPont chemical Plant in LA Porte Texas. Triage of ITSM remedy tickets for the remote area configuration team. Order management and shipment of configured equipment for the packaging, building and consumer products organizations. Support for the merger of the Columbus project with computer builds on site for the paper pulp mill in Perry Florida. Instrumental in creating different software packages, building workstations through the MAC address (SCCM) along with client specification and work center standards, Use Symantec Ghost and PC Anywhere, Active Directory for admin rights and MacAfee encryption process for laptops. RMA processing and Maintenance, Installation of Soft tokens.

Rose International/Kaiser Permanente January 2, 2013 to August 2013 Atlanta, Georgia

ECS IMO Consultant

Lead various projects and provided leadership when assisting team members with problem resolution, mentoring, training and development. Responsible for the Print Fleet Management project - removing local printers and adding users to a centralized network printer throughout the various Kaiser facilities. Out of the box setup of HP and Xerox printers and maintenance. Effectively managed the maintenance of inventory of all hardware and software with a 98% asset management rating. Partnered with Network and Telephony teams for up keep and maintenance of the head ends through cabling and port activations.

Insight Global Technologies/Kaiser Permanente August 2011 to December 2012 Atlanta, Georgia

KP IT Consultant

Installation of network devices and troubleshooting related issues with Kaiser Permanente outfitting Kaiser's Specialty Centers, Doctors offices, exam rooms and hubs in Athens, Town Park (Kennesaw), Gwinnett and Southwood facilities with thin clients, Desktops, laptop, monitors and network ad thermal printers (Xerox, HP and Zebra). Professional installation of GCX arms and structured cabling with port validation and wireless pods for network access. . Remediation of Office 2010 Remedy cases. Frontline interface to users and vendors which includes warranty process and repairs with Dell and HP equipment. Printer installations and maintenance with proper initiation for printer support.

Insight Global Technologies/Koch Business Solutions September 2009 thru May 2011 Atlanta, Georgia

Desk Side Support –Tier 2 Consultant

Installation of personal computer related hardware and software according to scope of objective standards. Assist users with desktop software when appropriate and problem troubleshooting. Maintain desktops, printers, scanners and other hardware peripherals and software documentation. Coordinated space & communications and performs software and hardware procurements with IT support.

Build and deploy PC’s for the Windows 7 IE 8 Test Project with Office 2007/2010 configurations.

Insight Global Technologies/Georgia Pacific November 2007 thru August 2009 Atlanta, Georgia

Help Desk Analyst –Tier 1 Consultant

Provide System Support for internal users on multiple applications and wireless devices, including Blackberry Activations, desktop phones

and VOIP web based platforms. Generates trouble tickets using Remedy and assists field personnel with technical resolutions. Reset user

passwords and unlock user accounts on SAP, AS400, Kronos, Data Warehouse, DLX, LAN, Citrix, Indus and UNIX operating systems.

Knowledge of Microsoft office, Microsoft Office Suite and Microsoft Outlook email server applications.

TECHNICAL SKILLS

Office 2003/2007/2010, Windows Server 2007/2012, Active Directory, Exchange, Lotus Notes, TCP/IP, Cisco VOIP, LAN/WAN, RMA Management, Blackberry activation, SAP, Citrix, Unix, AS400, VPN maintenance, HRIS, PeopleSoft, System Center Configuration Manager, Windows NT, Windows 2000, Windows XP, Vista, Windows 7& 8, Social Media, Microsoft Office Suite, Office 365, Remedy ITSM knowledge, MacAfee Encryption, Symantec Ghost and PCAnywhere.

Lifetouch Preschool Portraits August 2004 - November 2007

Field Photographer

Professional photography using large and medium format cameras to produce elaborate photograph packages. 100% Customer service and sales retention via customer satisfaction of preschool portraits throughout the state of Georgia. Responsible for the set-up, composition, grooming and lighting with props to produce lifetime images.

AT&T Atlanta Provisioning Center, Atlanta, Georgia June 2002 - May 2003

Field Operation Manager

Managed the scheduling of workload to over 75-ISDN, SDN, MEG8 communication technicians resulting in 90% on time performance. Effectively managed troubleshooting and problem solving in negotiations with marketing, designers, order writers and technician coaches to promote satisfied external and internal customers which resulted in 100% customer satisfaction. Lead and managed weekly team meetings to communicate process improvements.

AT&T Atlanta Provisioning Center, Atlanta, Georgia August 2001 - June 2002

Customer Support Supervisor

Implemented performance evaluation parameters for non-management employees, which resulted in a 25% increase in customer service. Created monthly report generation of expenses, headcount, overtime equalization,

vacation and tour selections, facilitation and organization of 2nd level staff meetings and trainer of new vouchering system.

AT&T Atlanta Provisioning Center, Atlanta, Georgia July 1999 - August 2001

Administrative Human Resource Supervisor

Managed and supported 150 employees in budget preparations, tracking expenses, headcount and scheduled the delivery of the entire training Curriculum. Coordinated space & communications and performs hardware & software procurements, overtime equalization, tour selections, vacation scheduling, and single point of contact for EEO, benefits and FMLA compliance. Handled the recruiting, personnel records, and hiring of new employees both in the Atlanta and Pleasanton California locations.

AT&T Atlanta Provisioning Center, Atlanta, Georgia March 1997 - June 1999

Administrative Support Personnel

Support of the Center Manager and a staff of 80 employees in administering payroll, FASC consulting, customer/employee relations, PC support and oral/ written communications.

Report generation, time reporting, certified financial code consultant, preparation of invoices and vouchers, maintained all personnel records and coordinated team building events, including interoffice communication liaison, creating banners, flyers, brochures, award certificates, business cards and photography. Single Point of contact for all vendors, payroll, disability and FMLA leave administration.

AT&T Atlanta Provisioning Center, Atlanta, Georgia August 1994 - June 1996

Quality Performance Analyst

Developed and implemented report generation for performance evaluation programs used to assist with occupational development. Created several FOCUS and SPEIS computer programs for Nodal and ISDN.

Documented adherence to methods and procedural updates for the entire organization.

Subject matter expert for sales provisioning maintenance “The Big Fix” process, Customer Profile Project, Disaster Recovery Initiatives and Right Number Assurance Policies. Problem resolution for unsatisfied customers stemmed from service survey.

AT&T Atlanta Provisioning Center, Atlanta, Georgia July 1992 - July 1994

Process Analyst

Analyzed and provided data regarding performance trends. Conducted root cause analysis on issues outside of the process. Measured and identified the effectiveness of personnel ensuring consistency with process design and work center standards.

AT&T Atlanta Provisioning Center, Atlanta, Georgia June 1990 - July 1992

WATS Maintenance Analyst

Managed the analysis, isolate, repair process for Inbound 800 services group. Repaired wide area telephone service worldwide. Interfaced with LEC, customer equipment vendors, customers and DATEC to resolve trouble tickets. Proficient use of NSS, ESPM and CTR reporting platform. Applied prompt and efficient service assurance for customers out of service.

EDUCATION -Bachelor of Science, Major - Mass Communications, Tennessee State University, Nashville, TN 1985

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