Customer Service Technical Support

Vivian Ramos

* *** **. **** #***

Medford, MA ***55

Phone: 617-***-****

Email: ************@*****.***

http://vivianramosdesign.com

John Hancock – Investments

*/** – Present

Boston, MA

Senior Digital Experience Content Specialist

Manage and oversee the day-to-day maintenance and accuracy of the Investments

websites and coordinate updates with overall marketing production schedule.

Establish best practices and ensure consistency across all John Hancock Investments

websites. Publish digital content, design HTML web pages, and train department sta ff

on how to use the content management system. Work with the marketing project

managers and IT teams to ensure accuracy and timeliness of web updates and outbound

campaigns. Manage and coordinate with product and IT to launch Mutual Funds.

Participate in QA testing for implementation of large scale web projects.

John Hancock – Long-Term Care (LTC)

6/08 – 06/14

Boston, MA

Web Marketing Specialist/Designer

Created clean, and user friendly promotional microsites for new LTC products.

Managed LTC product launches from beginning to completion. Designed the LTC

premium calculator for consumer site. Redesigned the consumer landing page

based on SEO best practices, and redesigned output reports that producers use

to quote clients. Filmed and edited videos using Premiere to promote sales ideas.

Was responsible for maintaining John Hancock’s Long-Term Care producer /consumer

websites, microsites, online ordering system, and internal SharePoint website.

Create marketing promotional advertisements for new website launch. Create mockups,

wireframes, and style guides for creative projects. Made on-line tutorials

for producers of the online ordering system using Captivate.

Northeastern University – Communications & Events

7/05 – 6/08

Boston, MA

eCommunications Assistant

Updated the internal Advancement and Giving website, updated various pages

within the alumni website, created a finity group microsites; programming testing

and sending out blast emails to alumni groups, provided customer service to the

alumni community; and designed print invitations, flyers, programs for alumni events.

SKILLS

Bilingual/Bicultural

(Spanish/ English)

Multimedia

Interactive Design

User Interface Design

Graphic Design

Web Design

MAC/PC

HTML, XHTML

CSS

Dreamweaver

Photoshop

Illustrator

After E ffects

Premiere

Captivate

InDesign

WordPress

VideoScribe

SharePoint

MS Word

PowerPoint

Excel

INTERESTS

Design

Technology

Travel Research

Group/solo traveling

Recent solo trips:

Thailand and Australia

Contact this candidate