CURRICULLUM VITAE
Name
KAWESI ABDUL S
Address
Burlington MA. 01803
U.S.A
Telephone
aculyk@r.postjobfree.com
Work experience
• May 2014 - Present: GUEST SERVICES AGENT
EMBASSY SUITES (Boston- Waltham)
HOTEL & HOSPITALITY
Making new guest reservations & assisting with any changes, handling check in’s/outs
Processing payments as well as selling & maintaining the Embassy Suites brand.
• April 2013 – May 2014: GUEST SERVICES AGENT
EXTENDED STAY AMERICA HOTELS (BURLINGTON)
HOTEL & HOSPITALITY
Handling customer reservations, check in’s & outs, receiving and processing
payments, providing guests with important information about the hotel and ensuring
guest satisfaction with each stay.
• October 2011 – May 2013:
CASHIER
CVS Caremark (Belmont MA)
RETAIL CHAIN STORE
Receiving & processing payments, stock taking so as to meet customer needs.
•September 2011 - Present:
INTERPRETER (Contractor)
BAYSTATE INTERPRETERS INC.
HEALTH CARE INTERPRETER & TRANSLATOR SERVICES.
Providing interpreter & translation services in the medical field where there is a
language barrier to enable effective communication between medical personnel
& patients.
•August 2011 - Feb 2013:
GUEST SERVICE REPRESENTATIVE
COURTYARD MARRIOTT (Billerica MA)
HOTEL & HOSPITALITY
Handling customer reservations as per their needs check ins & outs, receiving and
processing payments, providing guests with important information about the hotel and
areas of interest, as well as any other customer care duties.
•Feb 2008 - April 2011:
SCHEDULER
AFRICA BROADCASTING (Uganda) LTD. - NTV UGANDA
MEDIA / BROADCASTING HOUSE
Previewing programs weekly to ensure conformity to the Broadcasting council standards.
Preparing, submitting, coordinating, &cross-checking the Daily Transmission
Schedule (DTS) to the Studio Technical Operators a day before transmission.
•October 2005 – Jan 2006:
MANAGER
OLYMPIA HOTEL- Ntinda (Uganda)
HOTEL & HOSPITALITY
Receiving customers, making bookings, maintaining existing clientele, Implementing &
facilitating events.
Planning, budgeting & making purchases of supplies needed for day to day operations.
Informing management on progress of accounts through weekly & quarterly reports,
Scouting for and inform management on potential business areas & budget negotiations.
•October 2003 – Dec. 2005:
MARKETING & PUBLIC RELATIONS ADVISOR
HI TECH AUDIO SOUNDS
ENTERTAINMENT SERVICE PROVIDER
Networking and building positive working relationships with clients and the media, Informing management on progress of accounts through weekly & quarterly reports, Scouting for and inform management on potential business areas and budget negotiations, Maintaining existing client portfolio, Implementing and facilitating events, as well as Customer care duties.
•Sept 2003 – Sept. 2004:
QUALITY ASSURANCE MANAGER
ZIPHOM UGANDA LTD.
PRINTING & PUBLISHING COMPANY
Proof reading script in conformity with customer requirements, Ensuring quality prints, Identifying potential business areas, Maintaining existing client portfolio, as well as other customer care duties.
•August 2002 – Oct. 2002:
NEWS REPORTER (Intern)
UGANDA TELEVISION
MEDIA / BROADCASTING HOUSE
Gathering news items for the station, Interviewing people in the news forum & subsequent reporting of the findings.
•July 2002 – August 2002:
NEWS REPORTER (Intern)
RADIO UGANDA
MEDIA / BROADCASTING HOUSE
Collecting news stories for use in bulletins & Conducting interviews & Stand-up reporting.
•August 2001 – Oct. 2001:
PROGRAM ANNOUNCER (Links )
CHANNEL TELEVISION
MEDIA / BROADCASTING HOUSE
Reading out the day’s program schedule and Introducing the program line up.
Education and training
•April 30-20011:
•Jan. 2006 – Jan. 2007:
CERTIFICATE IN STANDARD FIRST AID WITH CPR/AED (ADULT PLUS CPR CHILD AND INFANT) – AMERICAN RED CROSS OF MASSACHUSETTS BAY (CAMBRIDGE, USA).
GRADUATE DIPLOMA IN MULTIMEDIA DESIGN AND PRODUCTION TECHNOLOGY- COSMOPOINT COLLEGE – KUALA LUMPUR (MALAYSIA).
•Feb 2006 – May 2006:
CERTIFICATE IN MOBILE PHONE REPAIRING (LEVEL 1)
MC ORANGE INSTITUTE – KUALA LUMPUR (MALAYSIA).
BASIC MOBILE PHONE KNOWLEDGE, REPAIRING SKILLS AND MOBILE PHONE SOFTWARE.
•2000 – 2003:
BACHELOR OF MASS COMMUNICATION – KAMPALA UNIVERSITY (UGANDA).
•1991 – 1997:
UGANDA ADVANCED CERTIFICATE OF EDUCATION (U.A.C.E)
UGANDA CERTIFICATE OF EDUCATION (U.C.E)
KIBULI SECONDARY SCHOOL (UGANDA).
•1986 – 1990:
PRIMARY LEAVING EXAMINATIONS (P.L.E)
KIBULI DEMONSTRATION SCHOOL (UGANDA)
•1984 – 1985:
NAKASERO PRIMARY SCHOOL (UGANDA)
ENGLISH
LUGANDA
Social skills and competences
INTERPERSONAL, LEADERSHIP, DECISION MAKING AND PROBLEM SOLVING AS WELL AS NEGOTIATION SKILLS AND COUNSELLING.
Organizational skills and competences
MANAGEMENT, MONITORING AND EVALUATION SKILLS, AS WELL AS WILLINGNESS TO MAKE USE OF EXISTING DEPARTMENTAL PROCEDURES, COORDINATION AND HUMAN RESOURCE MANAGEMENT.
Artistic skills and competences
STRONG KEYBOARD SKILLS INCLUDING PROOF READING, COMPOSING AND WRITING BUSINESS LETTERS.
REFERENCES
1. Mohamed Sebulime
Eliot Community Human Services.
186 Bedford Street, Lexington MA 02420
Tel. 781- 249- 0482
2. Farida Matovu
UDR Properties,
1 Ames Hill Drive, Tewksbury M.A 01876
Tel. 617-***-****
3. Jennifer Hatfield
Datawatch Corporation.
271 Mill Rd. Town of Chelmsford, MA 01824
Tel. 781-***-****