SHEILA SMYTH

574-***-****; acult6@r.postjobfree.com – 217 Peashway Street, South Bend, IN 46617

SKILLED AND ACCURATE OFFICE/ADMINISTRATIVE ASSISTANT

RELEVANT EXPERIENCE

Office/Customer Relations

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).

Worked front–desk expediting a high volume of questions (in-person, phone, online) from clientele (2005-2016).

Implemented new quality methodology improving quality and response rates for the Univ. Cal. Irvine (UCI) virtual help desk (2008-2009).

Involved in recruitment process for new employees.

Elected member of the UCI Senate Committee for 4 years.

Account/Records Management

Managed $80,000 budget for 4 departments (2005-2013).

Managed large vendor account. Analyzed data (Excel and Access) and saved $15,000 by eliminating unnecessary purchases and switching to cheaper vendors (2005-2013).

Maintained online databases at 4 institutions.

Established that UCI has adequate resources to support 3 new programs.

Technology/Training Expertise

Created and updated UCI and IUSB webpages (2005-2015).

Member of Web Advisory Committee at UCI (2005-2009).

Increased accessibility of UCI’s online resources for Mobile Devices (2012).

Updated policy and procedure documents.

Trained and organized events for staff (2005-2016).

Computer: SQL (2 Certificates), CSS3 and HTML5 Web Design (3 Certificates), Wordpress, Photoshop, Adobe InDesign, Dreamweaver, FileMaker Pro, Jing, QuickBooks, Google Hangouts, WebEx, Wiki, Blogs, Social Networks.

Languages: German & French – Proficient.

EMPLOYMENT HISTORY

Mar 2015-Present Archives Assistant IUSB

May-Aug 2014 Library Assistant UND

Jan-March 2014 Admissions Assistant UND Grad School Admissions Office

2005-2013 Assistant Librarian III UCI Univ. Cal. Irvine

Spring-Summer 2004 Library Assistant IUB

VOLUNTEER

Jan 2014-Mar 2015 Archives Assistant IUSB

May 2013-Jan 2014 Volunteer Saint Vincent De Paul Society

EDUCATION

Indiana University Bloomington MLS May 2004

University Of Notre Dame BA May 2002