JENNY URIAS

**** * ******** ****. *** *****, Tucson, AZ 85475 H: 520-***-**** C: 520-***-**** acult4@r.postjobfree.com I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my student life, improvement of the opportunity to continue my college education, and the opportunity to help the company advance efficiently and productively. I consider myself a person who learns fast and in an effective way, works well under pressure, lead personnel and take charge by any situation. I am a person who likes to resolve challenges, improve, and continues learning. Office Procedures

Customer Care

Polite/Courteous

On-Time Performance

Administrative Support

Service with a Smile

Strong Work Ethic

Good Listener

Positive Attitude

Exceptional telephone etiquette

Exceptional interpersonal communication

Customer Relationship Management Software

(CRM)

Skilled trainer

Excellent time management skills

Effective problem solver

Effective workflow management

Adherence to high customer service standards

Customer-focused

Counter Help, 03/2016 to Current

Panda Express – Tucson, AZ

Performs routine food service activities according to established operational policies and procedures. Demonstrates basic knowledge of menu and responds to guest inquiries and concerns in a courteous manner.

People Oriented - enjoys working with our guests and fellow associates, possess good communication and interpersonal skills.

Growth Oriented - knows that learning and growth are keys to personal and professional success and is willing and able to share with others.

Greet and serve customers with quality food and service. Assist in ensuring a clean, safe and well-organized restaurant. Follow food and restaurant safety standards and guidelines. Attention to detail in food/service quality and cleanliness Ensure a constant and adequate supply of ingredients are prepared according to company specifications and local health regulations.

Team Leader

Time Management Skills

Client Relations

Customer Questions

Student Aide, 08/2014 to April

Pima Community College – Tucson, AZ

Help Student with basic technology

Provide basic computer skills.

Check with staff for additional duties

Report any problematic computers to on duty staff

Check for aisles obstruction and ensure aisles are clear PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Clean all the computer and tables Straighten up computer, keyboards and mice. Met all customer call guidelines including service levels, handle time and productivity.

Customer Questions

Cashier, 11/2013 to 03/2014

Martha's Garden – Yuma, AZ

Greet customers entering establishments.

Sell items to customers

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans

Proven record of using the right process for cash, credit cards, or other types of payment Wrapped and placed purchased goods in bags.

Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Identified individual development needs with appropriate training. Resolved associate, tool and service delivery issues revealed by statistical reports. Staff Assistant, 11/2012 to 11/2013

Yuma Regional Medical Center

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Answer customers' questions, and provide information on procedures or policies. Sell items to customers.

Process merchandise returns and exchanges.

Stock shelves, and mark prices on shelves and items. Associate of Applied Science: Clinical Research Coordinator, Current Pima Community College at West Campus - Tucson, AZ Clinical Research Coordinator

3.0 GPA

High School Diploma: December 2009

COBACH - Mexicali, Baja

computer assistant/business

2.7 GPA

Coursework in Business Administration, Finance and Marketing EDUCATION

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