NADINE J. HARTWELL MOBILE: 678-***-****

EMAIL: aculr8@r.postjobfree.com

URL: www.linkedin.com/in/NadineHartwell

Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 1 of 4 ENGAGEMENT MANAGER

PROGRAM EXECUTION BUSINESS PROCESS IMPROVEMENTS STRATEGY PROFILE

Organized project leader, who thrives at multi-tasking and prioritizing, experienced in providing direct oversight of project management within an organization. Manages multiple small to large scale projects simultaneously in a fast-paced environment from inception to completion. Known for high-quality engagements that exceed timeline and budgetary targets in both Agile and Waterfall environments with working knowledge of SDLC and project management methodologies.

Mission-driven engagement manager consistently producing innovative results, accomplished in creating problem statements from the perspective of the client and is on point for setting and managing client expectations throughout deal-and delivery phases. Authority in differentiating and adjusting delivery approach based on the type of account.

Well versed process improvement analyst with a skill-set to enhance business growth, proficient in delivering multi-phased, multi-million dollar complex solutions to drive process improvements, competitive advantage and financial gains.

Exemplary communicator with ability to build professional relationships, expert in fostering positive professional relationships with clients, internal stakeholders, vendors/suppliers, project resources, sales and delivery teams. PROFESSIONAL DEVELOPMENT

Master of Project Management (MPM), Keller Graduate School of Management

Master of Business Administration (MBA), Keller Graduate School of Management

Bachelor of Science (BS), Business Administration with a minor in Communications, Central Washington University

Bachelor of Administration (BA), Marketing with minor in Desktop Publishing, Central Washington University

Microsoft Certified Technology Specialist (MCTS), Managing projects with Microsoft Project

Preparing for PMI Professional in Business Analysis (PMI-PBA®) certification, Demonstrating expertise in business analysis and ability to work effectively with stakeholders to define business requirements, shape the output of projects and drive successful business outcomes. Anticipated receipt, September 2016 Productivity

Tools:

Microsoft Office Professional (Word, Visio, Excel, PowerPoint, Access, OneNote, Outlook), Microsoft Project/Project Server, SharePoint, Clarity, Primavera, Jira

Software

Applications:

SAP and Salesforce Customer Relationship Management (CRM), SAP Enterprise Resource Planning (ERP), HCM, Salesforce Marketing and Service Cloud, Ariba, Box, IBM Cloud, Amazon Web Services, Casper, Act Industry

Knowledge

Software/Information Technology Aerospace/Defense Professional/Business Services

Retail Environmental Telecommunications Public Sector Healthcare AREA OF EXPERTISE

Business Development Budget Management Stakeholder Engagement Change Management

Client Facing eBusiness Strategy Relationship Management Strategic Planning Analysis

Change Management Direct Marketing Program Development Product Development

Product Training Project Management Vendor Management Business Process Reengineering

Operations Excellence Process Improvement Strategic Planning Integrated Marketing CORE COMPETENCIES

Risk Management Scheduling / Time Management

Strategizes and creates actions plans suitable to mitigate identified risk; incorporates and tracks identified risk in the action plan

Manages client expectations through the reduction of operational and tactical risks

Coordinates project intake process; determines project needs, perform assessments, identify workflows and documents requirements

Develops monthly performance scorecard to monitor project status, raise visibility and track KPIs

Change Management Budgeting

Implements business solutions to maximize end user adoption and minimize resistance

Improves organizations’ performance by aligning project scope to enterprise-wide initiatives

Updates project and department operating budgets to ensure compliance with expenditure programs and requirements

Monitors contractual agreements from vendors in order to ensure that rights are being delivered, obligations fulfilled, NADINE J. HARTWELL MOBILE: 678-***-****

EMAIL: aculr8@r.postjobfree.com

URL: www.linkedin.com/in/NadineHartwell

Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 2 of 4 opportunities maximized and objectives are met

CAREER HISTORY

Senior Project Manager,

Enterprise Business Applications

Macy’s Systems Technology

Atlanta, Georgia

September 2015

February 2016

Responsible for the execution of complex enterprise application (EA) development within a formal Statement of Work (SOW) to drive project process on time, budget and according to client specifications. Ensured Q4M standards focused on client service integration, system platform design and continual improvement support in a high volume transaction environment. Highlights:

Collaborated with business units to define deliverables and develop solutions that are reusable across the organization

Worked with service engineers and design consultants to construct proper statistical models for measuring operational impact of programs

Accelerated a communication plan across the project team, shared resources and offshore personnel

Supervised operation administration functions; facilitating the creation of new operational policies/procedures Accomplishments:

Managed 4 to 10 implementations varying in phases of development, size and complexity simultaneously

Received “Excellent” rating by PMO on 2/3 of project scorecards indicating intended strategic outcome achieved at project completion

Organizational Development Project Manager

(Consultant)

SunTust Bank, Inc.

Atlanta, Georgia

January 2015

June 2015

Responsible for facilitating projects designed to build key enterprise capabilities in the areas of workforce and talent planning, global effectiveness, navigating change and engaging a diverse workforce Implemented change management strategies to maximize employee adoption and minimize resistance throughout the Focused on efforts to align HR operations into a shared service for the organization.

Highlights:

Guided the Human Capital Leadership Team in the development of internal facing strategies that provided knowledge of programs, policies and best practices

Supplied analysis and reporting on workforce demographics and diversity initiatives to executive leadership and board of directors

Drove all aspects of program execution from scope definition, planning, risk/issue management, status management and communications

Accomplishments:

Re-Launched “A Culture of Inclusion” program; training sessions and branding. Formal policy established for the Executive Inclusion Committee regarding leaderships ownership to sustain an inclusive corporate culture Program Manager, Enterprise Services

(Contractor)

McKesson Corporation

Atlanta, Georgia

June 2013

November 2014

Responsible for supporting and/or leading complex projects including the planning, management, and implementation of the assigned projects/ programs within Enterprise Execution Services . Critical programs aimed at accomplishing broad, long-term strategic objectives to enhance revenue, improving quality, improving the processes, affecting cost savings, advancing technological development, impacting talent management, advancing teammate capabilities, implementing new product initiatives, or other strategic priorities.

Highlights:

Partnered with business segments to identify, evaluate, and develop products, procedures and systems to meet business needs

Assessed existing IT platforms/systems and recommended modifications in software development, business processes, maintenance and system standards

Established comprehensive and complex projects focused on new business, re-engineered business opportunities and systems, cost improvements and operational efficiencies Accomplishments:

Oversaw acquisition of PSS World Medical, Inc. accounts for business segment, Medical Surgical Distribution, representing synergies in excess of $100 million

NADINE J. HARTWELL MOBILE: 678-***-****

EMAIL: aculr8@r.postjobfree.com

URL: www.linkedin.com/in/NadineHartwell

Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 3 of 4 Program Manager, Business Professional Services

(Contractor)

SunTust Bank, Inc.

Atlanta, Georgia

May 2012

May 2013

Responsible for efforts to align IT solutions operations into a shared service for the organization. Supporting project engagement teams through management of the planning, coordinating and executing installation activities for new and existing business and IT solutions that enable LOBs to achieve its strategic objectives. Highlights:

Developed and maintained project schedule, identify and track milestones and identify and manage cross-functional dependencies

Orchestrated high level Business & Project Review Meetings for shared services and modernization initiatives

Managed all aspects of the proposal development process, contributed to the development of proposal pricing strategies Accomplishments:

Worked with the VP of Professional Services to continually develop best practice processes, documentation and tools to improve the speed and quality of project delivery

Managed 6 to 10 implementations varying in phases of development, size and complexity simultaneously Staples, Inc. Formerly Corporate Express

Atlanta, Georgia

April 2005

May 2012

Senior Client Project Manager

eCommerce

Staples, Inc.

Atlanta, Georgia

January 2011

May 2012

Responsible for managing client eCommerce operations systems. Focused on the delivery of clients eCommerce platform. Obtained enterprise advancement with new client-facing web portal and .NET. Acted as a Liason between the client, vendors, internal service delivery, product development and product production teams to drive the installation of eCommerce solutions for North America client base.

Highlights:

Built digital strategy and roadmap to increase client experience; supported eCommerce product launches and marketing plan for each assignment

Defined eCommerce data models and recommend analytics to increase rate of conversion metrics

Identified requirements for eCommerce solutions; evaluate system solutions to meet the client requirements

Mobilized and managed on-site and offshore resources for client installation

Streamlined eCommerce payment system (EDI) for online transactions, ACH network and micropayment applications Accomplishments:

Implemented metrics to track competitive differentiation for economics of multitenancy life for stakeholders to insert company standards and initiatives; integrated eBusiness including products, procedures, and services

Increased new client acquisition by 37% by streamlining ecommerce listing creation process Project Manager,

Client Services

Staples, Inc.

Atlanta, Georgia

January 2009

December 2010

Responsible for recommending and implementing strategy around client engagement business objectives and leading scalable business options for client business growth. Client’s primary contact during delivery of Staples Advantage solution. Highlights:

Developed and maintained project schedule, budget, identify/track milestones and managed cross-functional dependencies

Coordinated post-implementation and ongoing account management processes procured by the Strategic Accounts Team

Partnered with the Implementation Project Manager to onboard new clients and support initiatives with existing clients

Collaborated with SAM, product strategists, development and data analyst teams to manage and grow current revenue and develop account retention strategies

Integrated strategic marketing plans that aligned with client goals, reflect Staples Advantage capabilities and consider project interdependencies

Accomplishments:

Negotiated and implemented national projects, achieving annual client budgets netting more than $25million NADINE J. HARTWELL MOBILE: 678-***-****

EMAIL: aculr8@r.postjobfree.com

URL: www.linkedin.com/in/NadineHartwell

Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 4 of 4 Project Manager,

Strategic Accounts

Staples, Inc.

Atlanta, Georgia

April 2005

December 2008

Responsible for managing the processes and underlying activities of the CE Integrated Business Plan to outline projects to grow existing and new strategic accounts. Served as a link mechanism between the COO and VP of National Strategic Accounts ensuring execution of sales strategies, objectives, goals and targeted revenue generation while servicing Fortune 500 companies in portfolio. Highlights:

Collaborated with Strategic Account Team to develop business cases, high-level scope for new business initiatives

Managed project work; ensured deadlines were met by facilitating resource planning, organizing, and prioritizing

Developed go-to-market strategies and crafted strategic messaging for CE business advantage brands across all segments

Tasked with designing appropriate retention, acquisition and upsell programs; assisted C-level management with identifying opportunities to add new products and services to client’s accounts Accomplishments:

Generated $16.4 million in profit gain from exclusive, customized offers to strategic accounts as a product-service bundle Program Manager

Strategic Sourcing & Supplier/Vendor Management

Staples, Inc.

Atlanta, Georgia

March 2003

March 2005

Responsible for leading the execution of special projects directed by supply chain management in accordance with enterprise-wide sourcing initiatives. Managed supplier/vendor activities that supported the marketing team to drive revenue across retail store chain and online properties. Tied to fostering long term relationships with suppliers/vendors in order to meet changing supply requirements to our corporate clients and retail customers. Highlights:

Planned and implemented a nation-wide supplier diversity program to develop a profitable and sociable tool for client’s and vendors

Interpreted procurement metrics and budget reporting for the development, documentation, training and compliance of purchasing policies and procedures

Designed and enforced contracting principles and practices coupled with procurement guidelines, business policies and procedures to insure continuity throughout the acquisition of goods and services Accomplishments:

Increased affiliate subscribers by 15% by implementing Staples Affiliate Commission Structure

Composed a portfolio of certified first-tier diverse vendors through subcontract relationships that generated over $288 million in gross revenue

Acquired a portfolio of certified second-tier diverse manufacturers through a private label program that generated over $180 million in gross revenue

Monitored one of-a-kind national network composed of over 20 diverse resellers to grow independent business over 6% Program Manager

Consultant

Advanced Interactive Systems

Renton, Washington

December 2001

February 2003

Responsible for the initial planning, management and implementation of the for airport security through the entire life cycle from strategic planning to tactical activities; including on-time/on-budget management of various large-scale projects leading to implementation of security training program. Developed and managed a process to insure effective planning, coordination, and input to top issues, key work products, decisions, meetings, for Executive Team. Highlights:

Managed a team of 6 members within a budget of $275 thousand

Led SCUM Team to produce backlog and other prioritized features list to design desired functionality of the Barringer Accomplishments:

Program relationship management; serving as the primary representative to the Government Contracting Officer (CO), Government Contracting Officer’s Representative (COR), Government Program Manager, and customer product owner representatives and stakeholders.

Designed a detection and survey instrumentation that screens passengers, baggage, and/or cargo for any threats to serve at more than 450 U.S. airports

Expedited a nation-wide screening training program for nearly 20,000 Transportation Security Officers (TSOs), Transportation Security Inspectors/Behavior Detection Officers as a countermeasure for any threats to passengers baggage and/or cargo

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