MONICA D GARCIA

**** ****** **

PASADENA, TX ****6

832-***-****

aculq3@r.postjobfree.com

Career Objectives

Desire employment, utilizing excellent customer service and interpersonal skills while striving to ensure the company's continuing growth and success as a valuable team member.

Work History

Alegria Auto Sales, Houston, Texas

Collections Manager

Dec 07, 2015

The job description consists of collecting on past due accounts, will handle all billing and invoice related questions and working on weekly aging reports while meeting and exceeding all required collection goals. Other duties will consist of daily contacts, and answering and placing phone calls on a regular basis, distributing emails, faxing, filing, and mailing, copying, scanning, and other office related functions as needed.

World Finance Corporation, PASADENA, Texas

Assistant Manager

May 07, 2014 - Aug 15, 2014

My job duties are to obtain excellent customer service to my costumers. I prepared applications and gathered information by checking credit. At all times maintained an organized work space. Had to conduct in home visits to our customers who were delinquents. Manage to multi-task by answering phones, taking payments, pulling files, take applications, and identified personal information. I also performed in creating and closing out personal loans and tittle loans. Assisted in taking the end of the day cash to the bank.

AMTEX AUTO INSURANCE, HOUSTON, Texas

CUSTOMER SERVICE REPRESENITIVE

Feb 10, 2014 - May 17, 2014

Answer calls and give insurance quotes, greet customers with friendly manner, make daily phone calls, keep organized and neat work area.

Regional Finance Corporation, Houston, Texas

Customer Service Represenitive

Dec 10, 2012 - Jan 24, 2014

My job duties were to provide friendly customer service with a smile as they enter or exit the office. Accept payments, answer phones, and consistently interacting with customers. I processed title, personal and small business loans. I conducted credit checks, employment verifications’, and reference checks. I went on a couple field calls if needed. I manage cash, checks, and money orders. I also create files and do massive filling. At all times I kept a professional demeanor.

Computer Skills

Typing Speed 60 Words per Minute

Internet Browser (Internet Explorer, Firefox, etc.)

Personal Computers

Word Processing Software (Word, WordPerfect, etc.)

Additional Skills

I am very good with communicating; I speak both Spanish and English well. I like to get my duties done on time, and I’m very fast paced.

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