Customer Service

BONNIE PRYOR

P O Box ****

VAIL, COLORADO *****

Mobile Phone: 970-***-****

Email: *********@*****.***

Education:

Le Cordon Bleu Hospitality & Restaurant Management-Online

Scottsdale, Arizona

Le Cordon Bleu College Of Culinary Arts GPA 3.50

Saint Peters, Missouri

EMPLOYMENT EXPERIENCE

Pastry Cook-Garde Manger 06/2013-Present The Ritz-Carlton

Avon, Colorado

*Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Train new staff. Special diet request Work on New Menu Banquet *Prepare breads and pastry *Ensure compliance with food safety handling policies and procedures, including personal hygiene procedures temperature logs

*Monitor the quality of food prepared and portions served throughout shift.

*In Room Dinning, Ski Valet

Hostess 05/2013-10/2013

Lodge Of Vail

Vail, Colorado

*Creates a professional, warm and friendly welcoming experience to all guests * Properly greets and seats all guests, according to the brand standards *Attends daily pre-shift huddle and is knowledgeable about daily house counts, VIPs, Seeks out information and is capable of answering a variety of questions regarding the restaurants, the resort and the surrounding community *By proper seating, oversees the flow and pace of the dining experience. Keeps the manager(s) informed of any issues that might affect service or timing train new staff *Ensures that, as guests depart, they leave with an acknowledgement and a pleasant wish for them to return *Assists the servers and server attendants in maintaining a clean dining room. Ensures all table settings are correct and consistent throughout the dining room *Complies with all Resort policies, procedures and standards of operation

Head Baker 11/2011-04/2013

ELWAYS

Vail, Colorado

*Menu new prepare and bake all pastries either on a regular basis

*Follow standardized recipes skills in measuring mixing creativity set-up and break-down station *Maintain clean work area and safe work environment inventory receiving order forms

*Work closely with Executive Chef inventory food cost and labor cost ordering

*Safely and appropriately use baking and measuring tools/equipment/appliances to prepare bake foods *Practices label date monitor quality of food prepare and served

*Train new staff organization special event function sheets OSHA regulations

Head Baker/Line Cook 04/2011-09/2012

Grand Lake Lodge

Grand Lake, Colorado

*Prepare and bake all pastries on a regular basis or special function and guests

*Garde Manger Station set-up and break-down station train new staff supervisor

*Plate presentation portion follow standardized recipes

*Buffet Banquet food safety food handling production techniques store label and rotate food

*Maintain clean work area HACCP inventory organization skill an work closely with service *Staff OSHA regulations order forms *Baker mixer robot coupe convection ovens steamer stoves grill flat top

*Customer Service reservation audit guest service mutli-line phone

Line Cook/Food Preparation 08/2010-05/2011

The Saint Louis Gast Haus

Saint Louis, Missouri

*Food preparation time management review and evaluates food service organization skills

*Follow standardized recipes and plate presentation plan new menu maintain clean work area

*Standard maintain a safe work environment HACCP Serv Safe inventory food cost

*Proper food handing food safety regulate ovens broiler grill fryers steamer slicer

*Kitchen task set-up break-down work line work closely with service staff German Cuisine

Internship 11/2010-02/2011

Cielo,Four Seasons Hotel & Spa

Saint Louis, Missouri

*Garde Manger Station set-up break-down station Italian Cuisine

*Food preparation culinary skills time management organization skills and ability to multi task

*Follow standardized recipes portion and presentation monitor food quality preparing label and date

*Operate ovens grills fryers flat top slicer robot coup mixers vacuum packaging machine

*All safety and security policies HACCP inventory cost plan new basic math production techniques

BONNIE PRYOR

P O BOX 3585

VAIL, COLORADO 81657

Mobile: 970-***-****

Lead Cook 1 07/2010-04/2011

Edward Jones Dome

Saint Louis, Missouri

*Set-up break-down station standard and to insure proper quality food safety production techniques Customer Service

*Food preparation culinary skill organization skills ability to multi-task

*Safe proper food handling inventory HACCP maintain clean work area

*Time and temperature danger zone grills fryers flat tops ovens basic math and knife skills

Office Manager/Receptionist 12/2004-08/2009

Health and Wellness Center

Chesterfield, Missouri

*Customer service Medical Terminology General Office *Located, checked in and pulled medical records for appointments and incomplete patient charts.

*Insurance auth organization copy fax reports computer literate inventory order office supply *Cash handling deposit credit check transaction account receive *HIPAA Laws assist doctor with patients train new employees *Verified and created claim numbers by communicating with various insurance companies. *Managed hundreds of accounts receivable accounts working directly with the Financial Management Office. *Kept organized documentation of prescription refill information for office

Unit Secretary 08/2001-11/2008

Missouri Baptist Medical Center

Saint Louis, Missouri

*Customer service multi line phone operate basic office machines

*Medical terminology copy fax report hospital computer literate *Maintain medical charts transcribe Doctor orders * Located, checked in and pulled medical records for appointments and incomplete patient charts *Train new employee * Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents

BONNIE PRYOR

P O BOX 3585

VAIL, COLORADO 81657

Mobile:970-***-****

Email:*********@*****.***

Sales Assistant/Assistant Department Manager 09/1995-04/2002

J C Penney

Saint Peters, Missouri

*Customer service train new staff associates

*Cashier credit checks transactions maintain staff standards, with customer and other employees

*Retail sales visual merchandise loss prevention store appropriately and cleanliness *Order merchandise inventory loss prevention *Organized store merchandise racks by size, style and color to promote visually appealing environment *Operated a POS system to itemize and complete an average of number customer purchases

Bartender/Waitress 08/1993-03/1994

Enlisted/Office Club

Rhein-Main Air Base, Germany

*Customer service train new staff *Assisted in cashiering and Point of Sale (POS) system procedures during busy hours *Verified cash drawer against the days receipts *Bussed, cleared, cleaned and set tables in a quiet and efficient manner *Proactively prepared for large parties and reservations, anticipating planning and staffing needs *Provided friendly and attentive service Inventoried and restocked items throughout day *Quickly recorded transactions in MICROS system to deliver prompt service *Open and close cash register credit cards check cash transactions *Set and stock bar function for open and close station

Store Manager 03/1991-08/1993

Sids Gift Shop

Rhein-Main Air Base, Germany

*Customer service hire and train new staff maintain staff standards, with customer and other employees *Recipient of multiple positive reviews acknowledging dedication to excellent customer service *Priced merchandise, stocked shelves and took inventory of supplies *Cleaned and organized the store, including the checkout desk and displays *Operated a cash register for cash, check and credit card transactions *Maintained established merchandising standards, including window, sales floor and promotional displays *Schedule staff and store appropriately and cleanliness loss prevention *Ensure safety for customer and staff evaluate employees job performance *Payroll deposit balance end month reports prepare budget analyzes financial results *Provide employees with guidance implement corporate and departmental policy *Increased profits by 60% in first year through restructure of business line.

Skills/Equipment

Access Excel Microsoft Word

Bookkeeping/Accounts Retail Sale Supervisor

Cash Handling General Office Serv Safe

Computer Literate HACCP Transcriber

Cook Human Resources Insurance

Baker Food Preparation

Customer Service Data Entry

Management Window-XP

Additional Accomplishments

*Personal Chef

*Teach Bread and Pastry Making

*President List Honor Roll Perfect Attendant

*Voluntary at Le Cordon Bleu Culinary Arts

*Office administrative support worker

*Inventory management

*Sale audit

*Hospitality Industry-online class

*Design floor plan for restaurant

*Design whole hotel

Contact this candidate