SUMMARY

MILAN I AM APPLYING FOR THE POSITION OF TECH SUPPORT. AT WORK I LOVE HELPING CUSTOMERS, WORKING ON COMPUTERS, AND AT HOME

NORMAN IM AN ARTIST WORKING TOWARDS PERFECTION. I HAVE A RELAXED, PROFESSIONAL APPROACH TO COMPLEX PROBLEMS THAT CUSTOMERS

CAN REALLY APPRECIATE. I HAVE A SOLID UNDERSTANDING OF COMPUTER HARDWARE AND SOFTWARE WITH A LOVE OF TEACHING PEOPLE

TO UNDERSTAND THE POTENTIAL OF THEIR DEVICES.

4310 MORNING SUN AVE, APT 5

COLORADO SPRINGS, CO 80918

EXPERIENCE

719-***-****

MAINTENANCE ASSOCIATE, WALMART

COLORADO SPRING, CO 2010-2011

aculi2@r.postjobfree.com

MAINTENANCE ASSOCIATE IS RESPONSIBLE FOR THE CLEANLINESS AND SMOOTH RUNNING OF EQUIPMENT IN THE STORES.

RESPONSIBILITIES

MAINTAIN THE CLEANLINESS OF THE STORE FLOOR

MAINTAIN THE CLEANLINESS OF THE STORE RESTROOMS

STRIP THE FLOORS AND RECOAT WAX

REPORT ANY FAULTS IN EQUIPMENT

HELP CUSTOMERS WITH NAVIGATION THROUGHOUT THE STORE

CUSTOMER SERVICE, XEROX FOR VERIZON WIRELESS

COLORADO SPRINGS, CO 2011-2012

CUSTOMER SERVICE REPRESENTATIVE . TIER 1 TROUBLESHOOTING AND CUSTOMER SERVICE.

RESPONSIBILITIES

TIER 1 TROUBLESHOOTING ON PHONES, MOBILE BROADBAND, AND TABLET COMPUTERS ON THE NETWORK

TAKING PAYMENTS AND PLAN CHANGES

ACCOUNT REVIEW, MAKING PERSONALIZED RECOMMENDATIONS FOR THE CUSTOMER.

TECH SUPPORT, T-MOBILE USA

COLORADO SPRINGS, CO 2012-2013

TECH SUPPORT REPRESENTATIVE . TIER 2 TROUBLESHOOTING AND CUSTOMER SERVICE.

RESPONSIBILITIES

TIER 2 TROUBLESHOOTING ON PHONES, MOBILE BROADBAND, AND TABLET COMPUTERS ON THE NETWORK

TAKING PAYMENTS AND DATA PLAN CHANGES

ACCOUNT REVIEW, MAKING PERSONALIZED RECOMMENDATIONS FOR THE CUSTOMER.

TESTING AND TROUBLESHOOTING NETWORK CONFIGURATION ON PHONES, LAPTOPS, MOBILE BROADBAND AND TABLETS.

TESTING AND TROUBLESHOOTING SOFTWARE AND SETTINGS ON PHONES FROM ALL MANUFACTURES.

TROUBLESHOOTING APPLICATIONS ON PHONES FROM ALL MANUFACTURES.

EDUCATION

YORK HIGH SCHOOL

ADVANCED STUDIES DIPLOMA 2003-2007

YORK HIGH SCHOOL IS A SCHOOL IN YORKTOWN, VA. IT PRIDES ITSELF IN ACADEMICS, SPORTS, AND ITS NJROTC PROGRAM.

ELECTIVES

NJROTC

- MAINTAINED MORALE AND DISCIPLINE, ALONG WITH TEACHING CADETS OF VARIOUS AGES ON IN NAVAL TECHNOLOGY.

CHROME

- STUDIED ENGINEERING AND ABSTRACT CONSTRUCTION TO ACHIEVE SPECIFIED GOALS.

LITERARY MAGAZINE

- ANALYZED WRITINGS OF STUDENTS ACROSS THE SCHOOL TO CREATE A DIVERSE AND APPROPRIATE REPRESENTATION OF THE

CREATIVITY AND DEDICATION OF OUR STUDENT POPULATION.

IT FUNDAMENTALS

- STUDIED BASICS OF COMPUTER CONSTRUCTION AND INTERFACING, LEARNING HOW TO BUILD AND EXPAND COMPUTERS.

AUTOCAD

- STUDIED BASICS OF AUTOCAD AND MECHANICAL ENGINEERING,

REFERENCES

SETH FORBUS

SETH WAS A CO-WORKER AT BOTH XEROX AND T-MOBILE. WE BOTH WORKED ON PLENTY OF PROJECTS AND HE WOULD ALWAYS BE

THERE TO HELP ME AND CRITIQUE MY WORK. WEVE HELPED EACH OTHER DEVELOP OUR COMMUNICATION SKILLS THROUGHOUT THE

YEARS.

PHONE: 719-***-****

PATRICK KENNEDY

PATRICK IS A LONG TIME FRIEND SINCE IVE MOVED TO COLORADO WHO HAS WORKED SIDE BY SIDE WITH ME AT T-MOBILE AND WORKED

IN A SIMILAR POSITION WITH ME AT XEROX. HE IS LIKELY ONE OF THE BIGGEST INFLUENCES IN HELPING SHAPE WHO I AM TODAY.

PHONE: 719-***-****

ALEX ROGERS

ALEX IS ONE OF MY OLDEST FRIENDS I MADE WHEN I MOVED TO COLORADO. IVE LEARNED A LOT ABOUT ELECTRONICS ALONG SIDE HIM

AND WORKED ON MULTIPLE PROJECTS. IVE LEARNED A LOT ABOUT HOW TECHNOLOGY WORKS AND HOW TO CHANGE AND FIX MULTIPLE

DEVICES THROUGH HIM.

PHONE: 719-***-****

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