Personal Objective

**+ years experience as Administrative Assistant and Office Manager. To maintain a good working relationship with co-workers in any circumstance. To assist in the company’s financial growth, which is the primary goal.

Buyer

Gage Crib Worldwide

July 2014 – Present (1 year 2 months)6701 Old 28th St SE

Inputting gage orders for delivery into the system. Checking for accuracy of delivery deadline. Backup for the Sales team.

Customer Service Representative

Office Team/Chervon-North America

December 2012 – October 2013 (11 months)Greater Grand Rapids, Michigan Area

Answered approximately 60 incoming calls a day from Lowe’s department store return clerks. Assisted in troubleshooting power tools to determine if defective or resaleable to the public. Counseled, trained and coached return clerks on how to detect if the tools were defective. If defective, credit was given back to the store. Assembled paperwork to headquarters for new tools coming on the market. 100% effective in completing by the deadline before tool was published on the market. Listed power tools on the Ebay website for sale at a discounted price. There was a 50% increase in customer sales.

Customer Support Specialist

Amway

November 1999 – April 2009 (9 years 6 months)Ada, Michigan

Developed new customer relations through telephone contact and sales activity. Increased customer loyalty by staying on the line while resolving their technical issues on the company website by 20%. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Provided efficient customer service to clients.

Office Manager

Gillespie Funeral Home

August 1998 – December 1999 (1 year 5 months)Greater Grand Rapids, Michigan Area

Prepared and maintained records of deceased clients. Facilitated record retrieval and access by maintaining filing system for the company. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Prepared and drafted all outgoing correspondence in a timely manner. Scheduled and confirmed appointments for entire management team.

Education

Kaplan University

Bachelors, Business Administration

2010 – 2012

Honors: Dean’s List, President’s Award

Activities and Societies: National Society of Collegiate Scholars

ITT Technical Institute

Associate's degree, Computer Systems Networking and Telecommunications

2002 – 2004

Honors: Dean’s List 2 years

Career Development Institute

Associates, Business Management

1980 – 1981